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Communication for Safety - PDF

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Added on  2021-06-16

Communication for Safety - PDF

   Added on 2021-06-16

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Running head: COMMUNICATION FOR SAFETYCOMMUNICATION FOR SAFETYName of the student:Name of the university:Author note:
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1COMMUNICATION FOR SAFETYIntroduction:Patient safety is considered one of the cornerstones of the high quality healthcare. Whenthe safety of the patients is not ensured, it results in harming the health of the patient along withnegative outcomes such as mortality and morbidity. Moreover, lack of quality in ensuringhealthcare services results in longer stays at hospitals and readmission of the patents affecting thequality of life of the patients. Healthcare professionals are therefore critical for the surveillanceas well as coordination of the healthcare services for reduction of the adverse outcomes. To bemore specific, safety in healthcare is mainly defined as the attribute that helps in residing the riskif unnecessary harm to the patient to an acceptable minimum level. On the other hand, quality inthe healthcare mainly refers to the best possible health outcomes given under the availablecircumstances as well as resources that are consistent with the person centred care. TheAustralian Commission on Safety and Quality in Health Care (the Commission) had thereforecollaborated with the with the Australian Government, states and territories, the private sector,clinical experts, patients and carers to develop the National Safety and Quality Health Service(NSQHS) Standards. The main aim of this document was to protect the public from harm aswell as to develop the quality health-service provisions, so that the every citizens experience thebest health (ACSQHC, 2017). This assignment would mainly be focused on one of the mainstandards like communicating for safety and would help to enlighten the ways about how thisstandard has been proven to be significant indicators in maintaining quality and safety ofpatients.
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2COMMUNICATION FOR SAFETYQuality and safety in the Australian health care system:Patient safety as well as quality is seen to go hand in hand. Researchers are of the opinionthat safety of the patients is mainly considered to be an important component of quality andtherefore the practices that are designed in the Australian healthcare system to develop the safetycare of the patients actually lead to improvements of the overall quality of the care of patients.The Australian healthcare systems are mainly seen to promote three important attributes in orderto ensure that the quality of care provided to patients satisfies them the first one isappropriateness (Sherwood & Barnstein, 2017). These three attributes ensure that the care or theservices that are provided to the patients by the healthcare professionals are indeed appropriate tothe needs of the client or the patient as well as to the patient group or the population. The secondattribute is the effectiveness. Researchers are of the opinion that care or the services that areprovided help in producing the desired outcomes for the patient as well as the client. The thirdattribute that is also followed the healthcare systems of Australia is that the care provided topatients are also based on the fact of efficiency (Leslie et al., 2014). With the help of efficiency,the healthcare professionals should ensure that the services they are providing provides the bestmaximum output at the lowest cause. In every if the actions that the professional take, thereremains high chance for the occurrence of errors as well as miscommunications that might bringout potential impacts on the patient. Therefore, the healthcare organisations in the nation ofAustralia provide great importance of the organisational culture that has huge impacts on thesafety and quality of care for the patients. Researchers are of the opinion that organisationalculture where the professionals act should values certain important aspects (Martin et al., 2015).The culture should influence teamwork among the professionals. There are indeed studies thathave shown that more effective the teamwork among the healthcare professionals, the better is
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3COMMUNICATION FOR SAFETYthe quality of care provided to the patients and safer the patients feel. Better, the teamwork betterwould be the bonding and reliance of the professionals on each other and this would result in thereduction in power struggles and ego clashes. This human factor would thereby ensure effectivecommunication among the members that would reduce errors in the care provided and increasesafety. Moreover, an environment within the organisation of Australia promotes effectivefeedback from the professionals as well as speaking up that in turn encourages reporting ofunprofessional practices, medication errors, lack of resources, improper documentation, lack ofknowledge and education, requirement of training and many others (Carayon et al., 2014). Allthese ensure that the expertise that the healthcare professionals would develop would ensure notonly quality but also safety of the patients. In order to ensure maintenance of safety as well asquality of the patients, the National Safety and Quality Health Service (NSQHS) Standards hadbeen proposed that had identified eight important standards for the ensuring of the safety ofpatients and developing the quality of the care provided to patients (Ruciman, Merry & Walton,2017). These are the clinical governance, collaborating with the consumers, prevention andcontrolling of the healthcare associated infection and medication safety. It also involvescomprehensive care, communicating for safety, blood management, recognising, and respondingto acute deterioration.Clinical care activity:Communication is one of the most important aspect of safe healthcare and this had beensupported by many researchers over time. Ineffective communication has the capacity to affectsafe delivery of healthcare by making different types of errors such as during the time ofdelegation. While delegating task properly to a fellow healthcare professionals, it is expected ofthe professional to provide detailed information in a documented as well as verbal ways (Arnold
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