Communication in Healthcare: Strategies for Person-Centred Care, Overcoming Barriers, and Professional Frameworks

This essay explores communication strategies for person-centred care, barriers to effective communication, and professional frameworks in healthcare. It examines a specific scenario involving a patient named Charlotte and her desire to talk to her boyfriend. The essay also discusses legal and ethical frameworks that guide nursing practice.

Definition of
Communication

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Examine a range of communication strategies that contribute to person-centred care across the
life-span, and acknowledges individual differences and capabilities;....................................3
Explore barriers to effective communication and identify ways to overcome these that
promote anti-discriminatory practice.....................................................................................4
Relate professional, legal and ethical frameworks to communication and nursing practice..5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is a procedure to convey message and express feelings emotions ideas
from one person to another. It involves words, sounds, ideas, signs and so on to be used for
exchange and sharing information. For an effective way to communicate it is necessary that at
least one sender and one receiver may present at that time (Gehlert, Choi and Friedman, 2019) .
Person centre care is a area where patient receive full health care and also take respect and
includes decision about health care rights. This essay is based on specific scenario which is
related to Charlotte, in this case a girl whose name is Charlotte, treated as patient who can't able
to stand on her feet due to this she is getting too much irritated. His boyfriend whose name is
James are also in hospital as his mother not well. Due to condition of girl nurses nurses try to
transfer her in an assessment ward and after that in rehabilitation. But Charlotte didn't understand
the situation. She just want to talk with her boyfriend at least once and she refuses all treatment
until she have not spoke with James.
MAIN BODY
Examine a range of communication strategies that contribute to person-centred care across the
life-span, and acknowledges individual differences and capabilities;
It refers a way to communicate with others in context of exchange ideas, views, thoughts,
information and so on. Basically it is blueprint of convey message to Charlotte care. There are
various kinds of this strategies, some of them are discussed below.
Verbal: It determine a tome of individual for delivering their message by using speech. It can be
break out into two form first one is oral and other is written Charlotte care. In category of oral,
communication can be conduct through video chats, phone calls and face to face interaction,
whereas in written it consist emails , letter , chats etc. (Lam, 2019) In in health care point of
view, use plain and non medical tone that can be provide between sender and receiver and after
that check or confirm individual understanding in Charlotte care.
 Non verbal: It refers to a way that comprise facial expression, body tone, and physical
gap between communicators (Gianfredi and et.al., 2018). For an effective non- verbal
communication has acknowledge discipline in Charlotte care. Nurses are highly attentive
in cues of this conversion as by this they deliver a message to patient and their families in
Charlotte care. This is a way to convey feeling of care. This procedure can done through

SOLER, it is a unfamiliar term that can be highly used in counselling or communicate.
This is a method that relate to actively listening and conversion in a general manner in
Charlotte care. This model is focus on whole body language. It can stands in:
 S (Squarely) - It refers to position of sitting that means “sits squarely”. This means a
desired position just opposite to client so that they can look directly and also listen and
pay full attention (Prince-Paul and Kelley, 2017). This communication strategy can apply
in the case of Charlotte care. As being a nurse, it is required to sit in the right position so
that, the girl could feel comfortable while talking. Making a person feel comfortable will
likely to promote effective talk.
 O (Open Posture) - It simply means sit straight and don't cross legs as well as arms as this
relate to unconscious body posture and proper sitting posture derive towards openness in
interaction with other. Mostly relaxed person established this power position. It is
required to make Charlotte feel relax while sitting at their rehabilitation stage. It is
required to make her feel relaxed states so that, she would not feel agitated and the brain
will be able to think and speak.
 L ( Lean towards other) - It refers to a suggestion related to interesting way of
communication. Basically, it helps in showing other person interest in interaction (Zhou
and et.al., 2020). In order to indulge Charlotte in the communication, it is required to
first observe her behaviour what her likes and dislikes and then present her liking things
to grab her interest in communication.
 E ( Eye contact) - It define a visual contact between two person. It is a part on non verbal
communication , in this way individual talk with other directly and deliver information
through eye contact in Charlotte care. This create a high influence in behaviour socially.
It will be a big deal if Charlotte responses and present her expression. So that, this way
will be beneficial to connects and joins with the person to learn what she wants. This
way, as being a nurse, there could be understanding about from who she wants to meet so
that, the James could be called upon.
 R ( Relax) - It refers to a term that demonstrating nervousness (Hogan and Malsch,
2018). It allow a person to take rest and be calm. This is helpful in controlling patient
condition in Charlotte care (Rosaneli, Brotto and Fischer, 2021). If anything happens
between the conversation with Charlotte, there should be a relaxing stage in which when

Charlotte find anything unclear or unwanted, she needs to be calm and relax to avoid
other strokes.
Thus, above model is helpful for nursing staff as they try to communicate with Charlotte
who is very anxious in Charlotte care. By the help of this nursing can easily connect with her and
also feel them relax.
Explore barriers to effective communication and identify ways to overcome these that promote
anti-discriminatory practice
There are very barrier in communication that can occur in health care system for
connection with patients (Jenicek, 2018).
It includes lack of attention, this category defines that nursing staff is highly busy for
tackling many patients so at that time they can't focused on one person. So it is the conflict that
can create in health care organisation in Charlotte care. But if client feel that they are centre of
attention then no matter what is going on they feel relax. Giving lack of attention to the Charlotte
could impact on her health, as the strokes may create severe blockage in the brain. So this barrier
may create harm for the life of Charlotte.
Other barrier is hearing and speech problems, if patients suffering with this problem or
nursing staff has to add up strategies for enhancing communication for addressing them. Cultural
beliefs differences, this defines social connectivity in wide area of different culture as well as
expressing emotions in Charlotte care. So in that case person need extra care as they are belong
from different area so they can't easily adopt other environment. Perception differences is also a
major barrier that can arise in communication, in this hazard patient feel that their beliefs and
expectation are not valued due to this they disengaged the conversion in Charlotte care. The staff
of nursing gives information related to health care this can help a person to respect their belief in
different manner (Russ-Jara and et.al., 2021). In order to solve this barrier for Charlotte, she
could not spoke due to going into trauma and it is her desire to talk to James first. Her perception
needs to be adhere by the being a nurse as try to fulfil what she wanted so that, she could get
back in her normal stage.
According to the scenario, nurse also facing such barriers as Charlotte need to talk with James.
And due to her waiting, medical condition going to worst as she is not ready to go for
assessment test in Charlotte care.

And nursing staff focus on transferring her to medical assessment unit. But their speech is not
effective because patient are not ready to diagnosed and due to continuous forcing she is highly
irritated and anxious which is bad for her health in Charlotte care. So for nurse to overcome with
this situation they need to try to effectively communicate with Charlotte and reduce continuous
seeking feedbacks (Shaikh, 2020).
Everyone have their own communication style as due to
which some people are very direct as other will prefer higher and indirect approach. As some of
the detailed data with another will depend on generalization and so on. Conflicts or issues can
happen for several sort of reasons and when it does, it become a barrier to efficient
communication. The aspects of the issues can happen for sort effective communication that
involves in the aspects of the issues that are essential to work to resolve the issues. When issues
is not eradicated it develop and people begin to take sides, that further impedes efficient
communication.
As there are many barriers to communication and these may occur at any section in the
communication procedure (Sharma and Sharma, 2017).
Relate professional, legal and ethical frameworks to communication and nursing practice
A professional framework that relate to nurses defines that development of nursing staff
and provide clinical practice to them as it is highly essential to interact with clients for
accomplishing mutual targets (Krieg, Ille and Delion, 2021). This procedure includes several
activities such as analysis, planning diagnosis, implement and evaluate certain practices. This
can gives high quality care to those who are tackle by organisation in Charlotte care. It is a code
which is very important for nurses as professional point of view. It is important because to assure
regulates all possible support that create resources. This is useful for nurses career and provide
standards related to adopt future challenges in Charlotte care. This framework assist to increase
confidence level for providing extra care and effective communication with clients (Slotwiner,
D.J. And et.al., 2018).
The code follow the professional standards that nurses, midwives and nursing staff that
should maintain in respect to be registered to follow in the United Kingdom. It is termed t be
divided into four sections such as prioritise people, practise efficiency, preserve safety and
promote professionalism and trust. Every section involves series of statements that follows
suitable nursing and midwifery practice 2001 that managed in an effective and efficient

manner. As per this practice, it is a serious of order which is made by the council of the
legislation that, health and safety must be properly done by the nurses to get hold on the
Charlotte condition. It includes acre for the fitness, education and appeals in the health care
sector. As being a nurse, these regulatory practices must be followed effectively to support
Charlotte at her worst conditions.
It follow suitable section of developing resources that are effective throughout their
career as a nurse, midwife or nursing associate, that supports to deliver our standards and address
their future issues (Sritoomma, 2018). There is legislation of Health Act 1999. As per this, the
nurses are required to put focus on the health and safety of the people. In case of Charlotte, as
being a nurse there need to put utmost attention on her frequent condition by checking pulses,
level of brain strokes and make sure that, she must be getting medicines properly.
A legal framework is important for nursing as it can conduct through federal and state
legislation. This is a high standard of professionalism because due to which nurses perform legal
duties to obtain consent for client before providing any treatment to them. It is essential for
health care nursing staff to provide necessary treatment, compensation and rehabilitation to
patients for their injuries. It can also relate with communication as due to effective conversion
patients threatening violence and treated by full licensing person in Charlotte care.
An ethical framework in health care association is very important as it helps to guides
staff of nursing about certain changes in policies (Lam, 2019). This ethics create compassion in
practices and derive dignity and different attributes. Due to this nurses are highly focus on
commitment related to patient in Charlotte care. It is a way for expressing values and principles.
It is also significant on communication because if someone provide non trust as a view then this
can effect reputation of profession. This can only improve though gives extreme caring and
making trust in relationship. Thus, in respected case above framework is helpful to communicate
Charlotte in a better way by which they try to understand their situation and take treatment for
her severe issues (Sushkov and Smolskaya, 2020).
CONCLUSION
From the above essay, it is conclude that this is very critical issue as Charlotte is not well
but they are not ready to go for diagnosed test just because she is waiting for her boyfriend and
need to talk with him and James ( boy friend) is busy as his mother is also admitted in hospital.
In this condition nurse can't understand that what should they have to do because health of

patient is going worst even she is not steadily on feet and become frustrated or irritated. Health
care staff want to transfer her in medical test unit but due to high barriers on communication staff
of organisation are not able to convey their words to patient in a effective way. They also uses
legal professional and ethical manner to connected with her. As it is very important for
organisation to transfer patient for rehabilitation because her condition going worse.

REFERENCES
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