Communication in Health and Social Care Assignment - NHS organisation

Added on - 06 Jun 2020

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Communication inhealth and social care
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.2 Uses of communication skills in health and social care...................................................11.3 Methods of inappropriate interpersonal communication..................................................2TASK 2............................................................................................................................................21.4 Covered in Poster............................................................................................................33.1 Covered in Poster.............................................................................................................32.1 Covered in PPT.................................................................................................................32.4 Covered in PPT.................................................................................................................3TASK 3............................................................................................................................................31.1 Different theories of communications..............................................................................32.2 Impacts of charters, code of practices and legislation.....................................................42.3 Effectiveness of organisational system and policies in promoting good practices incommunication.......................................................................................................................5TASK 4............................................................................................................................................53.2 Benefits of ICT in health and social care.........................................................................53.3 Impact of legal considerations in the use of ICT.............................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONGood communication plays an important role in health and social care sector. It helpsservice providers as they can easily interact with patients in an effective manner so as to knowtheir health problems. In addition, it also helps in establishing as well as developing relationshipwith families, management and colleagues. While monitoring someone's health, doctors need toask different questions in a sensitive way (Kitson and et. al., 2013). Therefore, communicationis the simplest method of improving health services, so as to provide maximum satisfaction levelto customers. NHS is the chosen organisation in this present assignment; it is one the largesthealth service provider in UK. Apart from this, the report will be described different theories ofcommunication. In order to make effective communication, it is essential for managers to usevarious strategies and policies. Readers will also come to know the impact of legislations andcode of practices in communication process.TASK 11.2 Uses of communication skills in health and social careHealth and social care department is an intermixture of various types of people. As aservice provider, it is imperative that these people have good skills of communication as theycan deliver best to their patients. In accordance with various writers, it is cleared that doctorswho used multitudinous approaches can effectively communicate with other rather than thosewho don't use (Greene and et. al., 2011). Apart from this, care takers also have to understand thatevery people has different needs and requirements. In the perspective, a common communicationmethod would not be useful while dealing with service users. Strong communication skillsinvolve proper listening, keep polite, explaining to others, knowledge of gestures etc. Whileinteracting with others, doctors have to properly understand the behaviour as well as bodylanguage of others that is putting more stress on them. At my workplace, good communicationskills helps me to provide better care which can reduces mistakes and times. Doctors have toknow body language of people and recognise their behaviour. He needs to listen actual problemof patients so as to give them effective treatment. Open questions and friendly behaviour allowspeople to express their feelings and view points so as to improve decision making process. Forexample- the behaviour of nurse is not appropriated that can helps service users to share theirfeelings and problems.1
Although, good patient-doctor communication will be potential to aids users feeling andfacilitate impressive treatment (Effective communication skills in health and social care, 2016).Beside this, managers can use verbal and non-verbal communication methods in order to dealwith patients in a proper manner.1.3 Methods of inappropriate interpersonal communicationInterpersonal communication is the process in that two individual get together for aspecific aim. They interact as well as exchange information with each other. Along with this, italso helps in providing healthy and positive working environment in health and social care.Hence, to deal with this situation management require to adopt certain methods. Some majortechniques that should be applied in health and social care organisation are described as under: -Confidentiality of information– Communication process should be confidential whichprovides safety and security to patients. It can improve trust and believe of public andthey can share are personal as well as non-personal information with their care takers.With this assistance, an effective treatment would be rendered to patients as per theirproblem (Grajales III and et. al., 2014).Monitoring about listening– Listening facilitate the overall treatment and people can getextra care. Effective listening also improves interpersonal relationship between bothparties, i.e. carte taker and care provider. Thus, doctors need to written every aspectwhich is related with patients' problems or diseases.Therefore, inappropriate interpersonal communication among employees of NHS will beassistive in providing higher satisfaction level and boost up the delivery of services. So that,management have to analysis all these methods so as to make proper conclusions and decisions.Apart from this, improper communication can influence the effectiveness of workingenvironment of HSC in an adverse manner. By implementing, all these steps staff members canimprove communication process which gives strengthen to their all sort of differences.TASK 2Case study – Miss Gina is an Indian Woman who is 45 years old. She is living inEngland from 3 years ago. Now the lady is suffering from Dementia and severe depression. Inorder to get rid from this problem, Miss Gina was relocated health and social care home formental healthy disability people. Here, doctors casually uses English language but Miss Ginadoes not know properly this language. She uses certain signs for showing her problem. She2
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