Communication in Health and Social Care Organizations

Communication in Health
and
Social care Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered In PPT......................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Influence of values and cultural factors on the communication process..........................1
2.2 Impact of legislation, charters and codes of practice on communication process in health
and social care........................................................................................................................2
2.3 Effectiveness of organizational systems and policies in promoting good practice in
communication.......................................................................................................................2
2.4 Ways to improve the communication process in a health and social care ......................3
TASK 3............................................................................................................................................4
3.1 Covered in Poster............................................................................................................4
3.2 Benefits of using ICT in health and social care for users of services, care workers and care
organizations. .........................................................................................................................4
3.3 Legal considerations in the use of ICT impact on health and..........................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Communication plays an important in health and social care organizations. Effective
communication leads to better understanding of the problems and helps in building cooperative
environment at workplace. Various theories have been developed for communication process
such as behavioural, humanistic, cognitive, etc. (Betancourt and et.al., 2016) It is responsibility
of workers to ensure that every patient get treated equally and fairly without any discrimination.
Employees should be given trainings for using new technologies and equipments that are
beneficial in treatment procedures. Impact of legislation, code of practices on interaction
processes will be discovered in the report. The study will also discover values and cultural
factors that may affect effectiveness of the communication processes. ICT Software packages in
providing support in health care sector will also be discussed.
TASK 1
Covered In PPT
TASK 2
2.1 Influence of values and cultural factors on the communication process
Values and cultural factors are directly associated with the communication procedure in
health and social care. They are inherited in the organisation which influences effective
conversation. It includes showing regard for one another and respecting perceptions and
viewpoints as well (Glasby, 2017). All the employees of the organisation are brought into similar
platform where they are treated equally without any discrimination on the basis of gender, caste,
religion etc. At many places, people are not treated equally and face favouritism. Interaction
process gets hampered due to ineffective values and cultural factors. For example, if people have
predefined conceptions about gender, religion, sex etc. that keeps on affecting their values at
health care homes. It may result into following situations:
 People would form groups on the basis of caste and religion and accordingly preference
would be given to those patients only who belong to their considerings (Antheunis and
et.al., 2013).
 Individual person would also get targetted with the procedure by the service providers.
In both scenarios, due to improper inheritance of values resulted in discrimination process which
as major impact on interaction procedures.
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