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Communication in Health and Social Care | Essay

Added on - 05 Feb 2020

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Communication in Health and Social Care
Table of ContentsINTRODUCTION................................................................................................................................3MAIN BODY.......................................................................................................................................4CONCLUSION....................................................................................................................................9REFERENCES...................................................................................................................................112
INTRODUCTIONCommunication in health and social care is the important task which supports staffmembers to deliver good quality of services to large number of buyers. This aspect tends toprovide assistance for users in accessing good quality of services from care home. Present essayis based on the specific scenario of inter-team communication issue. Furthermore, models ofcommunication have been explained that shed light on dissemination of information in aneffectual manner. Similarly, team work and communication are also analyzed in context ofspecific incident of health and social care. Apart from this, dealing with conflicts is focused toensure the integration of personnel for delivering services in accordance with the preferences ofusers. In addition to this, confidentiality clause reflects that all information given to health carepersonnel must be kept with privacy and not disclosed to anybody without prior permission.Apart from this, common law of confidentiality also gives right to service users so that they cantake legal action in case of any default in the respect of care home.The inter-team communication issue takes place because of lack of guidance or ethicaldilemma to staff members. A patient (Mr. X) was in severe condition as he was having issuerelated to tuberculosis. He had been admitted in care home of UK by his family. There were only3 family members; mother, father and a younger sister. His mother was a dementia patient andfather used to take care of her. However, his little sister is only 7 years old. This family did notknow English as their native language was mandarin. He was getting services of that particularcare home from last 10 days. During mid-night of 11thday, nurse who was carer of Mr. X wasasked on phone to provide clinical information of Mr. X. The person who made call waspatient’s friend and was concerned about him. However, at the time, no any person belong to Mr.X was present in the care home. Owing to this, nurse was in confusion that whether to provideinformation or not as it was strictly told to not sharing any personal information of patients tothird party. At this juncture, she denied to provide any information related to patient and did notprovide information of the same to any of the staff members. However, doctor who were takingcare or handling case of Mr. X were allowed to provide information to his friends and family onphone, whenever required. This issues became very dangerous for family of Mr. X as his motherfall unconscious. Here, she was dying to know about his son that whether he was ok or not.3
Therefore, scenario reflects that lack of communication in team affects the situation of Mr. X'smother.MAIN BODYModels of communicationAccording to Shannan's model, there are different elements associated withcommunication process such as source, encode, decode and receiver. It shows that informationsources like management and doctors prepare message in a clear manner. They have somepurposes of their message and writing it down in a clear manner in order to allocate tasks as wellas resources among staff members (Charney, 2010). Similarly, transmitter helps to encodemessages given by sender or doctors. Here, nursing staff can easily understand the informationdisseminated by their immediate supervisors. According to the given scenario, doctors, therapistsetc. use media or channel like e-mail, internet, notice board or printed document. This facilitatesto provide appropriate information through which all the staff members can know the rules andregulations associated with confidentiality. The last second procedure of Shannon's model ofcommunication is decode thereby staff members translate all the information and apply the sameat the workplace. It can be critically evaluated that Shannon's model does not lay emphasis ondifferent interpretations and unequal power relation which may affect overall procedure to agreat extent. However, such kind of difference affects an individual and his work in theorganization. Owing to this, it might be said that wrong interpretation was done by one ofnursing staffs and accordingly, he did not provide information of Mr. X to his friend.The linear model of communication is divided into three parts under which senderencodes the message and disseminate the same via effective channel. The given scenario reflectsthat nursing staff gets information with the help of internet and E-mail. However, theirimmediate supervisor delivers important information in face to face meeting. They sufferinterruption related to noise and poor network (Davies and et.al., 2012). This scenario affectstheir performance to a great extent. This may be the reason of external inference created barriersin meeting expectations of individual in the organization. It can be critically evaluated that one-way communication procedure does not allow nursing staff to provide feedback. This affectsperformance of nursing staff because they may face issues while rendering services to end users.This model can be applied in given scenario where nurse was confused to provide the4
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