Communication in Health and Social Care Organisations Assignment
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Added on 2020-11-23
Communication in Health and Social Care Organisations Assignment
Added on 2020-11-23
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COMMUNICATION IN HEALTHAND SOCIAL CAREORGANISATIONS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Applying relevant theories of communication to health and social care contexts...........11.2 Uses of communication skills in health and social care context......................................21.3 What is inappropriate interpersonal communication and methods of dealing withinappropriate interpersonal communication between individuals in health and social caresettings....................................................................................................................................31.4 Use of strategies to support users of health and social care services with specificcommunication needs.............................................................................................................42.1 Analysis of communication process influenced by values and cultural factors...............52.2 The way legislation, charters and code of practice impact on communication process inhealth and social care..............................................................................................................6Legislation..............................................................................................................................6Code of conduct......................................................................................................................7Charter....................................................................................................................................72.3 Analysis of effectiveness about organisational systems and policies in promoting goodpractice in communication.....................................................................................................72.4 Ways of improving the communication process in a health and social care setting........8TASK 2............................................................................................................................................93.1 Use of standard ICT software packages to support work in health and social care.........93.2 Benefits of using ICT in health and social care for users of services, care workers and careorganisations.........................................................................................................................113.3 Analysing the way legal considerations in use of ICT impact on health and social care12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................14
INTRODUCTIONCommunication means exchange of feelings, thoughts, values and beliefs via messages orby interacting through facial expression. It holds high importance in healthcare and social systemas it helps in establishing and building personal relationships with patients, carer, communitiesand families. If in any case interaction is not clear in between health supervisor and service user,then it might affect the health and well-being of an individual. It may also lay impact on thetreatment quality and would result in hampering growth of people. Effective communication program can help in fulfilling and satisfying the needs andrequirements of patients (Betancourt and et.al., 2016). Treatment can also be done throughpositive gestures or facial expression used by doctors for understanding the wants of people.These skills need to be developed in them. Essay will include relevant theories ofcommunication to health and social care context. It will also analyse the use of strategies tosupport users of health and social care services with specific interaction needs.TASK 11.1 Applying relevant theories of communication to health and social care contextsIn the context of health and social care, it is very important to have good communicationskills. This process is basically required to make service users aware about their treatment anddisease. Scenario shows that Joana who is a patient from Vietnam, has multiple needs andhospital staff was unable to corporate with individuals requirement. This clearly states that thereservice provider staff should have proper skills to adhere with people's want and its will alsosupport in creating better healthcare environment. There are various theories for makingcommunication effective which may include humanistic, behavioural, cognitive,psychoanalytical and social approach. Healthcare professionals who are responsible for treating Joana must make use of thesemodels to make diagnosis more efficient. It is a known fact that all patients have differentfeelings, needs, wants, likings and preferences behavioural theory helps supervisors in knowingand understanding these requirements (Hong, Siegel and Ferris, 2014). They need to create theirskills and interaction abilities according to nature and behaviour aspects of an individual, so thatthey can get the best quality of cure. Joana is suffering from various health issues and diseaseswhich could disturb mental and physical condition of patient. Effective interaction of healthcare
providers with people can help them in getting over it. To improve efficiency of treatmenthealthcare supervisor can use both facial and non-verbal mode of expression. It may includepositive face gestures, giving them knowledge about their disorder, showing empathy towardsthem. 2
Social theory can also be used by doctors or physicians to make communication healthybetween them. This model includes understanding the cultural and basic needs of individual. Italso suggests not discriminate service user on the basis of caste, colour, age, sex and economiccondition. Various healthcare professionals undertake these processes which helps in buildingand creating relationship between them (Pulvirenti, McMillan and Lawn, 2014). It also improvesquality of treatment provided to patients. They become more satisfied and happy that furtheraffects their well-being. 1.2 Uses of communication skills in health and social care contextInteraction abilities are key in healthcare system because it supports organisational inbuilding relationship with colleagues, management, patients and their families. Effective communication:Effective communication has helped company in improvingtheir quality of service and care, which also lay emphasis on mental and physical condition ofindividual. Also, it has supported in dealing with patient's problem whether it is personal orprofessional and aims at resolving it(Boulware and et.al., 2016. Communication may also beuseful in following context. Organisation has used communication skills to help in makingpeople feel safe and secure who are stuck in a vulnerable situation. Ineffective communication: The ineffective communication in health and social care canhamper the health outcome of patient. It is that interaction where the receiver does notunderstand about what health-care professional is trying to communicate. This can createmisunderstandings and misconceptions between employers and employees. Statement of Witness Name:Address: Position: Health-care professional14, November 2016Hello,I am the claimant of this statement and hereby confirm that all the information provided isauthentic and is being fully adhered at workplace. As we know effective communication has themost importance in health-care system. Our staff members are involved in providing quality of3
service and treatment to service users. All the approaches of interaction whether behavioural,cognitive, social are properly adhered by our department. Health-care providers gives fullemotional and friendly support to patients in order to understand them better. They encouragethem to provide feedback related to their service which also helps them in knowing theirstrength and weakness. We are involved in solving various problems of patients by creating afriendly conversation with them (Olson and Bialocerkowski, 2014). To increase trust andloyalty multi-disciplinary team follows all the rules and organisational policies as implementedby us. Various positive gestures like nodding head, shaking hands, greeting patients is alsomaintained by our staff members. Use of easy and simple terms are done by carers so that it canbe easy for patient to understand. Yours sincerelyXYZ1.3 What is inappropriate interpersonal communication and methods of dealing withinappropriate interpersonal communication between individuals in health and social caresettingsInappropriate interpersonal communication is all about where the health-careprofessionals are unable to understand what the patient is trying to convey. The interaction is notefficient and effective between them which can result in deteriorating the quality of service givenby nurses. Joana has faced severe problem related to communication which was totallyinappropriate. Interaction can be made effective by removing barriers to abstraction. This can bedone through making changes in environment which includes hiring skilled and talentedmultidisciplinary team. Workforce should provide support and help patient in recovering fromchronic diseases. Hospital should have proper and full facilitated infrastructure with proper lightsso that service user can also identify non-verbal form of interaction. Healthcare professionals should be engaged in using easy terms which could beunderstand by other person. Also, for making communication effective and productive, theyshould speak slow and fluent. For example: Joana is suffering problem related to languagetranslation, so care should be provided in non-verbal way through gestures or facial expressionsso that they can understand patient's need and requirements. Carer should make sure that4
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