Communication in Health & Social Care Organisations
Explore how communication skills are used in Health & Social Care and understand how various factors influence the communication process.
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Added on 2020-07-22
Communication in Health & Social Care Organisations
Explore how communication skills are used in Health & Social Care and understand how various factors influence the communication process.
Added on 2020-07-22
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P 1.1 Apply a range of relevant communication theories to explain communication inhealthcare....................................................................................................................................1P 2.2 Use communication skills in health and social care context..............................................2P 1.3 Review process of dealing within inappropriate interpersonal communication betweenindividual in health and social care setting.................................................................................2P 1.4 Analyse the use of strategies to support users of health and social care services withinspecific communication..............................................................................................................3TASK 2............................................................................................................................................3P 2.1 Explain how the communication process is influenced by individual values and culturalfactors..........................................................................................................................................3P 2.2 Explain the legislation, Characters and Codes of practice impact on the communicationprocess.........................................................................................................................................4P 2.3 Analyse the effectiveness of organisational systems and policies.....................................5P 2.4 Suggest ways of improving the communication process...................................................6TASK 3............................................................................................................................................6P 3.1 Access and use of standard ICT software package to support work .................................6P 3.2 Analyse the benefits of using ICT in health and social care for users of services ............7P 3.3 Analyse how legal consideration in the use of ICT impact on Health and Social care ....8REFERENCES..............................................................................................................................10
INTRODUCTIONIn this documentation, we will discuss about to multiple communication skills which isnecessary for health and social care sector effectively. There must be positive communicationbetween service user and service provider in health and social care organisation to provideeffective services to their customers within the organisation efficiently. There are some inter-personal skills of communication in healthcare take big impact upon to maximising quality ofservices. Moreover, we will also discuss about to the necessity of information and technologycommunication in health and social care organisations to terms of providing effective services inrapid manner. TASK 1P 1.1 Apply a range of relevant communication theories to explain communication in healthcareCommunication is most essential part for each organisation and as well as health andsocial organisations also needed for effective communication in their business in order toeffective use of their resources and instruments while service providing by health and social careprofessional (Thompson, Parrott and Nussbaum, eds., 2011). There are several kinds of theoriesthat can be applied on the health and social care organisations which are as following: Humanistic theory: This kind of theory is developed to support for human dignityeffectively and as well as self-awareness of persons in the organisation. This theory isalso based on the Maslow's theory of needs. Humanistic theory furnish some effectivetechniques by which NHS England can make effective communication from each other inthe business.Behaviourist theory: Behaviourist theory also could be useful for the business, it definesthe behaviour which is used when health and social care professionals provide theirefficient services to their services user in effective manner. Positive behaviour ofprofessionals assist to effective communicate each other while dealing their existingservices to their clients (Blais, 2015).Cognitive theory: Cognitive theory define about to the intellectual effectiveness of eachperson within the firm and this theory major focus on development of each persontowards the active mental method to split better communication in each other when NHSEngland providing their existing health and social care services towards their clientseffectively. 1
P 2.2 Use communication skills in health and social care contextNHS England organisation's professionals need to utilise effective communication attheir workplace. Each health and social care service provider need to use of good communicationskill and some of their interpersonal skill to perform their task in effective role player in the firm(Moule and Hek, 2011). In NHS England, service professional is making notice that somemiscommunication while they are furnishing their existing home care services to clients becauseof disability of client they are not able to understand of professional instruction effectively andthere is some miscommunication is splinting while providing existing services to our customers.Patient of NHS England not understanding clearly massage of professionals while havingservices of home care efficiently. Here is lot of miscommunication is being generated betweenthe client and service provider. So in this case, NHS England professional can give somephysical expression to make their client better understandable while home care service using byclients effectively. Client is suffering some disability and because of this, they can not bettercommunicate to each other (Reeves, Lewin, Espin and Zwarenstein, M., 2011). Service provideutilise some effective communicational instruction in order to aware them about serviceeffectiveness towards the client. They can furnish better home care services to their clients incritical condition and use of interpersonal skill by using non-verbal language skill to understandneeds of client and effectively fulfil the as well. In context of the health care communicationservice provider can use efficient inter-personal skill in order to play their role in effectivemanner and also satisfy the needs of customer effectively as well. P 1.3 Review process of dealing within inappropriate interpersonal communication betweenindividual in health and social care settingIn terms of health and social care setting, it could be seen that, there are several barriers'comes in the way of communication while organisation is providing their existing health andsocial care services towards their clients effectively While NHS England organisation isfurnishing their home care services to their clients in effective manner (Levinson, Lesser andEpstein, 2010). These barriers could be irrelevant language, misrepresentation of informations,break the trust of client on the organisational professionals etc. the leak of intra-personal skillsand weak knowledge of different kind of languages can be major barriers in the business in orderto make communication weak within the business. NHS England service provide make sure thattheir professionals are being able to understand different kinds of languages in the business to2
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