Communication Challenges in ABC Airline's Catering Department

Communication in Organization1
COMMUNICATION IN ORGANIZATION
By (Name)
Course:
Instructor:
Institution:
City, State:
Date:

Communication in Organization2
Table of Contents
Executive Summary.........................................................................................................................2
Communication in the Organization................................................................................................3
Methodology....................................................................................................................................4
Findings...........................................................................................................................................4
Discussion........................................................................................................................................6
Conclusion.......................................................................................................................................7
Recommendations............................................................................................................................7
List of references.............................................................................................................................8
Appendix..........................................................................................................................................9

Communication in Organization3
Executive Summary
ABC Company operates in the Airline industry. The company employs individuals from
distinct cultural backgrounds who work in various departments such as catering. For this reason,
I interviewed Mr. X who is responsible for enhancing the quality of food served to customers.
The interview aim was to find out the communication challenges he encountered in his
endeavour to provide clients with a seamless experience. It was apparent that intercultural
communication was a significant issue in his department. Communication between staffs from
distinct cultural backgrounds resulted in misunderstanding and conflicts. The use of verbal and
non-verbal communications contributed to miscommunication and conflict amongst staff. For
this reason, a diversity training program is mandatory to enhance effective communication
amongst staff from distinct cultural backgrounds.

Communication in Organization4
Communication in the Organization
ABC is an airline company based in Australia and operates both international and
domestic airline. The company specializes in the operation of local and international air
transportation services in addition to a flyer loyalty program. Conversely, the company provides
its target market with freight services. ABC Company is defined by various segments including
express freight and air cargo business, passenger flying business, and customer loyalty
recognition initiative segment. Therefore, the project aims to interview Mr. X who, is in charge
of maintaining the quality of food in ABC Company. The interview aim is to examine the
communication challenges he encounters in his endeavor to meet the needs of the customers.
Based on the findings, the report will recommend strategies that will help the company to
enhance communication effectiveness among workers in the catering department.
Methodology
The project aim is to comprehend the communication challenges that the manager in
charge of the quality of food in ABC airline face in his endeavor to serve customers. For this
reason, the report targeted ABC Airline Company and interviewed the person in charge of
catering services. However, the manager was reluctant to take part in the interview arguing that
his schedule was tight. Therefore, I had to persuade him into accepting the fact that my intentions
were not bad. On the contrary, I just wanted to find out the communication challenges he
encountered while striving to enhance the competitiveness of the company in the airline industry,
to be precise in the catering department.
Additionally, I made him understand that I will share the research findings and the
strategies he can implement to boost communication effectiveness in his department further. He
eventually decided to spare half an hour for the interview. I opted to use information interview
strategy because it was effective in gaining insights regarding the communication challenges