Reflective Diary: Health and Social Care Communication and Role-Play

This reflective diary explores the student's self-assessment of communication effectiveness in health and social care, using Gibbs' reflective cycle. It details experiences with communication, role-play, and group formation, evaluating the student's feelings, analyses, and action plans. The diary covers the importance of effective communication for patient care, the role of a leader in group dynamics, and the value of role-playing for professional development. The student reflects on challenges, such as communication barriers, and highlights techniques like active listening and empowering communication. The assignment emphasizes the need for continuous evaluation and adaptation to improve communication strategies and achieve healthcare goals. The student analyzes the importance of group formation, the leader's role in facilitating team performance, and the impact of effective role-playing for professional growth and improved patient outcomes. This assignment provides insights into how to enhance communication and leadership skills within the healthcare setting.

Reflective Diary

Contents
Introduction.........................................................................................................................................3
Reflective Log: Number 1 Communicating effectively........................................................................4
Description......................................................................................................................................4
Feelings..........................................................................................................................................4
Evaluation/Analysis ........................................................................................................................4
What you would do next/action plan ..............................................................................................5
Reflective Log: Number 2 The role-play and group formation...........................................................6
Description......................................................................................................................................6
Feelings..........................................................................................................................................6
Evaluation/Analysis ........................................................................................................................6
What you would do next/action plan...............................................................................................7
Reflective Log: Number 3 Evaluation and learning from the role-play...............................................8
Description......................................................................................................................................8
Feelings..........................................................................................................................................8
Evaluation/Analysis ........................................................................................................................8
What you would do next/action plan ..............................................................................................9
Reference List..................................................................................................................................10

Introduction
Reflective diary refers to a study that contains the thinking, analysis, feeling and response of
ones' own opinion. It shows the self assessment of a specific topic. The present reflective has been
created using Gibbs theory of reflection, as this theory provides the best way to show the self
analysis of a particular topic. The present reflection includes the self assessment of effectiveness of
the communication in the health and social care practice. It also provides brief information about
the process of play role (role play) in effective manner along with the evaluation and learning of an
individual while playing a specific role. In the present reflection, in each part there have been
discussion based on communication, the role-play and group formation as well as evaluation &
learning from the role-play.

Reflective Log: Number 1 Communicating effectively
Description
As per my study, communication can be defined as a process of exchanging the several
information and ideas with other person through various ways whether in writing, actions or using
the word of mouth (Mehrabian, 2017).
In simple words, the communication can be defined as the means of sharing numerous
information by using such ways so that the receiver of the message can easily understand the exact
meaning of the message.
In my opinion, for the purpose of making the receiver understanding the exact meaning of
the message communicated, it is important to convey the idea or any information effectively
(Neuliep, 2017). As per my study, the communication can be performed effectively if the principles
of the communication have been followed by them including clarity. Correctness. Conciseness, etc.
Further, as per my opinion, in case of health and social care service practice, involvement of
effective communication is a major task. It can be termed as the bases of a maintaining a healthy
environment within the premises along with completion of each activity in proper way without any
chaos.
Feelings
By studying numerous books and journals based on effective communication, I have felt that
the by maintaining a healthy communication in the premises of a health and social care practice
center, they can lead in providing satisfactory services to their patients (Kim, Soenghun and Jeong,
2018). In addition, developing healthy communication with all the patients and their relatives by the
doctors and nurses, the center can enable to understand the actual need and problem of the patient
through which doctors can provide more effective services to them.
I have felt that one need to have knowledge about each type of communication so that they
can use them whenever they are needed. It can result in development of more effective
communication within the premises.
As per my opinion, the health and social care service center need to include various types of
communication networks as per the need of situation and the relation among the individuals in
which communication is needed. Adoption of appropriate type of communication network for each
situation, can lead in enhancement of effectiveness in the flow of information within the premises.
Evaluation/Analysis
From the study of effective communication, I have analysed that a health and social care
practice center needs to include an effective communication in the premises (Eaves and Leathers,
2017). It can help it in maintaining effectiveness in flow of any idea or plan developed by the upper
authorities in the overall premises. It results in effectively completion of each task along with
achieving the goals of the center.
Further, I have also analysed that the effectiveness in the communication need to be
involved in each group and department of the health and social care practice center. It can help the
whole center in making understand the vision, mission, goals and plans of the center to its each
workforce. It may result in enhancing the effectiveness of working of the center.
 Barrier to communication: During my role play there have been various challenges which
have affected me in developing sound relationship as well as making strong communication

with the staff and patients. It is necessary for a medical practitioner to have better
operational goals and ascertainment of activities. I have learned the techniques which have
helped me in developing the best communication practices with individuals
 Active listening: I have learned the technique that there must be active listening which
would eb effective and helpful in generating effective information regarding issues which
have been faced by them during the operations. I believe that communicating any person
required us to first listen their issues and making validate recommendations to improve
practices.
 Types of questions: there have been various type of question which were being asked to
the professionals and patients related with the operational issues, services provided by the
unit as well as responses of practitioner in addressing their issues. along with the
suggestive changes would be taken from them as per making reliable operating changes in
the activities.
 Empowering communication: This is the method which would be effective in terms of
empowering the communication in organization, individual and community. Therefore, I
believe that it would be effective in developing a commitment level in the environment.
 Appropriate communication – I believe that, health practitioner must consider the
effective communication techniques and methods which would affect the business in having
effective control over operational management and practices to be considered. Such as
people suffering from serious diseases like diabetes, cancer, tuberculosis as well as
dementia etc. would have quality services by the health and social care units. I have
learned the techniques through which analyzing their issues and making them able to retain
the treatment appropriately.
What you would do next/action plan
From the analysis of above description and evaluation, I have analysed that a health and
social care center need to evaluate each principle of an effective communication network. Adoption
of the best analysis in each situation may help the center in involving the best way of
communication among the colleagues, doctors and patients (Chen, 2017). It can lead in developing
effectiveness in its overall working cycle.
Further, the center need to carefully analyse various methods of communication and adopt
the best method as to enhance the effectiveness in flow of information within all departments of
center and developing effectiveness in its working and developing coordination all the departments
of the center.
I think, development of effective communication is important for each health and social care
practice center as it leads in providing quality of services to its patients and achieving its group
goals as well.

Reflective Log: Number 2 The role-play and group formation
Description
In my opinion, The group formation is the primary stage of development of any group. At
the formation stage, all the group members meet with each other and give their introduction to other
team members (Yu and ja Kang, 2017). They share their opinions, beliefs, interest, experiences, etc.
with each other.
I think, it is the primary stage from which the coordination among the group members starts.
It is the primary duty of a leader to make each team member comfortable with each other. At this
stage, leader need to communicate the vision and mission of the organisation with the help of which
each member can easily understand their role in the firm.
In my opinion, a leader need to make each group member understand their roles and
responsibilities in the group. For this purpose, the leader plays his important role in the center i.e.
the communicator.
I think, the effective communication of roles and responsibilities to each group member is
important as to enhance the effectiveness in performance of tasks by each group member.
Feelings
By analysing some books and journals based on the group formation and role play, I felt that
leader needs to play an important role of him of being the communicator of the group (Otto and
Milewski, 2017). He needs to develop a good understanding of each member about their
responsibilities of performing various actions in the group. It could lead in eliminating their
confusion regarding their role in the organisation.
I felt that being a leader, just communicating all the responsibilities and roles to each group
member is never enough. For the purpose of effectively playing each role in the center, I have to
analyse my all the responsibilities, evaluate the actions that are needed to be performed by me along
with finding the best way to perform each activity.
Further, I have to predict several obstacles and hurdles that can be arisen while playing the
role of leader (Dahlander, O'Mahony and Gann, 2016). Further, I felt that prediction of hurdles can
make me enable to face numerous negative situations and obstacles effectively.
I felt that for the purpose of playing the leadership role effectively, I need to determine all
the skills required for being a strong leader. It can help me in developing various skills and playing
the leadership role in the health and social care center more effectively.
Evaluation/Analysis
From the study of group formation procedure and importance of role play, I evaluated that
group formation procedure is important to be processed in the health and social care practice. It can
help the center in making appropriate groups by creating a group of those people who can be able to
achieve the goals together by performing their part activities of being in the group.
Further, I analysed that through developing an effective group, the leader can help the center
in achieving the group goals in an effective way (Alvesson and Sköldberg, 2017). Further, the
leader also needs to analyse the behavior and performance of each group member so that he can
play his role of strategy development for the purpose of developing strategies and plans for the
group.

What you would do next/action plan
From the analysis of the above study I think, a leader needs to take various actions and
develop numerous plans of his group (14.2 Group Member Roles, 2018). Most importantly, the
leader needs to analyse his own role and determine various actions that are important to be played
by him in being playing role of the leader.
I think, a leader needs to analyse various situations that can be arisen while playing the role
of leader. I think, if the leader starts playing his role effectively, he would make the whole team
enable to play their tasks effectively and achieve the group goals.
Further, I think, the group leader should analyse various requirements of being an effective
and strong leader. By comparing his own skills with the required skills, he could be able to develop
various skills of himself. For being a string leader on which it can be said that, there have been
impacts of various obstacles in the operational practices. I have learned effective techniques which
has reflected that there would be effective ascertainment of the operational practices which would
eb impacting on raising the operational goals at the right time.

Reflective Log: Number 3 Evaluation and learning from the role-play
Description
Effective performance of the role play is important to develop an individual as a effective
and strong professional (Yu and ja Kang, 2017). I think, by developing understanding about the
role that one needs to play in the center, can help them in enhancing his capability of performing
various acts of being at a particular position.
For the purpose of developing learning from the role play, one need to understand his
responsibilities in the organisation and developing various plans and actions for effective
completion of task and fulfilling the responsibilities as well.
For example, In case the human resource manager (HR) of the center plays his each
activities effectively, he can be able to develop the skill of decision making power and skill of
managing various human resources effectively.
Feelings
From the above study of above description, I felt that an individual can learn many things by
playing his role in the center. I felt that HR can develop his skill of understanding the behavior of
various human belonging to numerous religion and having numerous types of beliefs. This skill can
help him in gaining success in this professional life and managing his social life as well.
I felt that HR can also develop a major skill i.e. decision making power. This skill can be
developed in the HR just be keep performing his various acts while playing the role of HR. Further,
while playing the role of human resource manager, he can develop the skill of strategy making
through which by himself.
I also felt that for the purpose of attaining development through various through playing the
role in the center, it is important for the individual to understand the responsibilities and analyse his
role carefully (Chen, 2017). It can help the individual in enhancing his abilities without any
training rather while trying to play his acts in the center properly.
Evaluation/Analysis
From the analysis of above description and various books and journals related to the
learning through playing his role, one can develop himself without needing conduction of any
training and development program.
I analysed that role play can help an individual in developing various skills by themselves
just through playing their role in the cente (Mehrabian, 2017)r. For example, the HR of an health
and social care service practice center, can develop himself as the best policy maker for the
development of each worker of the center.
I evaluated that if the HR keeps performing his activities in the center effectively, he could
also develop himself as a best risk manager. And become enable to prevent all the workers of the
center from numerous uncertainties.
What you would do next/action plan
As per my opinion, for the purpose of developing the best qualities of HR while playing his
own role in the center, HR need to analyse his own role and activities to be performed by him while
being the HR. Further, for the purpose of developing his own skills, HR needs to know their
liability of being the HR of the center.

Further, HR also needs to determine the skills that needs to be held by him for the purpose
of playing their role and responsibilities in the center. In addition, he also should compare his own
skills with the required skills (Mehrabian, 2017). This action of HR can help him in determining
the gap and develop various skills in himself for being a strong HR of the firm.
In this regard, I can analyse that one can develop himself by gaining various knowledge and
developing numerous skills without any training program. Rather, just through playing their role in
the firm. I have learned that in formation of group there would be requirement of effective and
adequate role, behaviours by the human resource manager in health and social care center. I prefer
that the role play have positive impacts on the performance as well as operations which would
affect in better quality of services has been undertaken by them.

Reference List
Books and Journals
Mehrabian, A., 2017. Nonverbal communication. Routledge.
Neuliep, J. W., 2017. Intercultural communication: A contextual approach. Sage Publications.
Kim, S., Soenghun, K. I. M. and Jeong, K., Samsung Electronics Co Ltd, 2018. Method and
apparatus for effectively providing TDD configuration information to user equipment and
determining uplink transmission timing in mobile communication system supporting TDD.
U.S. Patent 9,949,254.
Eaves, M. and Leathers, D. G., 2017. Successful nonverbal communication: Principles and
applications. Routledge.
Chen, W. C., 2017. Effectiveness of Integrating Role Play with Didactic Lecture, Video Review,
and Group Discussion in Enhancing Interview Skills of New Psychiatric Nurses. Academic
Psychiatry. 41(1). pp.146-148.
Yu, M. and ja Kang, K., 2017. Effectiveness of a role-play simulation program involving the sbar
technique: a quasi-experimental study. Nurse education today. 53. pp.41-47.
Otto, D. and Milewski, N., 2017. The Importance of a Religious Funeral Ceremony Among Turkish
Migrants and Their Descendants in Germany: What Role do Socio-demographic
Characteristics Play?. In Final Journeys (pp. 68-84). Routledge.
Dahlander, L., O'Mahony, S. and Gann, D. M., 2016. One foot in, one foot out: how does
individuals' external search breadth affect innovation outcomes?. Strategic Management
Journal. 37(2). pp.280-302.
Alvesson, M. and Sköldberg, K., 2017. Reflexive methodology: New vistas for qualitative research.
Sage.
Online
14.2 Group Member Roles. 2018. [ ONLINE] Available through
<https://2012books.lardbucket.org/books/a-primer-on-communication-studies/s14-02-group-
member-roles.html>