Communication and Interpersonal Skills in Social Work: A Case Study

This report discusses the importance of communication and interpersonal skills in social work, with a focus on a case study of an elderly woman who has faced a hip fracture and social isolation. Strategies for improving communication skills and case planning are also discussed.

Professional Practice

Contents
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................4
Strategies......................................................................................................................................5
TASK 2............................................................................................................................................6
Case planning...............................................................................................................................6
REFERENCES................................................................................................................................9

INTRODUCTION
Communication skills can help the business in planning and managing the change in an
organised manner and this can also make an innovate change in life. As this can also help in the
better development and management and this can also promote there life in the better terms and
this can also build personal and professional life as communication skills has the important part
of business and this can also build better relationship and understanding with others and in this
soft skills can also develop it quickly and accurately. Communication skills can be improved by
this can this can also develop the better understanding and this can help the person to look after
the situation of life. This report is about the communication and the interpersonal skills and this
also involves the range of social work and this can also increases there knowledge and the better
understanding of the problem solving skills and this also involves the strategies which can have
the development and this can also help in the change management. This report is mainly about
the old widow who lives alone and faced an hip fracture and sustained and she is anxious for the
another fall and the social isolation.

TASK A
Communication skills is important in the life for the better standard of living and this can also
build the bond in between different people and this can also be done in different types of
communities and this can also help in aligning all the direction and this also leads the
development and this can also focus on the economic, social and the culture activities.
As communication can also impact the character in business and this can also make
people influence and become the good communicator and this can also help in
enhancing the profit of business and this can also increase there communication skills
can also increase respect and the humbleness in there skills(Molla zA and Nolan 2020). As
Betty is socially isolated as she was feeling anxious and rehabilitation team has planned
with the range of improvement and this can help the team and the betty for the better
development. As this can be done with the effective communication and this can also
make them effectively sustainable and can help in fast recovery. AS this team has
communication skills and this is improving there confidence and can reduce there
anxiety and this can be in between two people and this can also enhance by using the
better information and this can also he done quickly and accurately. As there are various
skills and strategies which can be used by social workers and this can also benefit and
develop the confidence and can also build relation of the ream members and the patient.
As the skills which can be used by this team for balancing the emotions of betty are
described below.
Listening skills
As this is the important part in the situation of betty as for being an good communicator in this
situation it important for being an good listener and this can also be done by active listening and
this can also help the rehabilitation team for paying the better attention to the situation of better
and this will develop there good understanding and can help her to reduce there anxiety(Hill and
Thrupp 2019). As due to the old widow hip fracture and as she lives alone so there was no one to
pick her to the hospital she is feeling anxious about the other fall as the team can make them feel
secure by understanding and reviewing her thoughts effectively.
Confidence
As confidence is important for the team to manage other’s anxiety and this can also increase the
communication interactions and this can also help in increasing the level of happiness and

understanding and this can also be done by maintaining the eye contact and this can also
maintaining the body stance and this can also increase the concision and talking(Laverack 2019).
As this can help in trying the demeaning of the behaviour.
Body language
As this is the confident way and the body structure for the better results and this can also make
the effective body language and this can also make the use of the eye contact and this can also be
used by the gestures and the tone with the communication power and this can also make the
approachable for developing the better understanding of the betty situation and reducing there
anxiety(Brooks 2020). As due to the fall old lady has decreased there confidence and this is
making her feel more conscious about being socially isolated.
To the point
As this is also important for managing and explaining the same and the biggest factor as this can
also understand the miscommunication and this can not waste the time of hospital and betty as
this can also make the use of right points(Stone and Wahlin 2018). As this can help in
communicating and making it simple for the better engagement. As this can make them
appreciate and this can also make the natural way of understanding and this can also help them in
reducing there anxiety.
Strategies
Rehabilitation team has developed an strategy for the old widow as organising an alarm so that
she can wear that all the time and in case of emergency team can connect quickly as this can also
lead in the home improvement. As for creating healthy practices for the social work and this can
also impact in the healthy lifestyles and this can also build up the nature for the caring profession
and this can also increase the personal health and personal growth. As this can also impact in the
social workers and this can also done by using various strategies which is required by the social
workers. This is required to be implemented and planned effectively and this can also make the
strategies followed on regular basis(American Psychological Association 2018). As there are various
strategies followed by self workers and this can be in the form of psychological as betty’s
problem can be solved by making the journal of routines and this can also relax there mind and
can also make them an healthy professional. As workplace strategy is also one of the strategy
which can be reset and this can also done by making the support and the professional space and

this can also seek support and this can also increase the professional and personal goals and this
can also increase the power. As SOLER is the organisational development and this can be done
on the psychology and this can also be said as the method which can use the prevention and this
can also challenge and this can help the clients like betty of being anxious and this is also not
effective and this can also used by the variety of the approach and this can also benefit the
business and the self care worker for the better development(Priest and Jenkins 2019). As strength
is the based approach and this can help in the social work and this is also embraced by the person
centred and the holistic problem and the approach for the models and this can also increase the
collaboration with the strength and this can be done by the intervention planning. This is also
helping in contributing the expanding market and the targeted location. As this can be developed
by the asset based development and this is related to the community and this can also approach
for focussing the strength of the network and this can also increase the principles and this can
also be done by led of citizens and this can also be according to the relationship oriented for the
better and supportive relationship and this can also increase the rational power and this can also
be an asset based as this can strong the building the strength and in an inclusion focused(Moyer
and Graebe 2018). As this significance the better change in the business and this has also
challenged me to improve and balance the thinking of betty for reducing there anxiety level and
this can also make the better use of learning in the future practices and this can also develop the
better understanding.
TASK 2
Case planning
As various approaches can help the social workers and the clients for the better management and
this can also make the strength based interviews which can make the clients feel confidence. As
this can also aware the strength and this can also making it discover late and this can also avoid
various roles and this can also be done according to the personality(Wakely 2021). As this can
also be done by analysing the strengths of the demonstrating the possible weakness and this can
also be done with the pitfall. As these questions can make them open up with the team and this
can also enhance there thinking capability and this can make them understand and increase the
ability and capability for the increasing and competing the task effectively. As it is important to

solve the betty situation and this can also make the situation effective so that these strategies can
also reduce the anxiety of customer and make them feel secure and efficient and this can also
enhanced and planned by improving the communication level of business and the rehabilitation
teams and this can also make the effective use of resources and costs effectively (Collins and
Carson 2021). As the problem of re falling can easily be solved by making an frequent check ups
by the rehabilitation team which will ensure there health check ups and this can not repeated
again and this team can also allot one staff for the old lady which will motivate her and make
them feel motivated and this can also make her social active and reduce her anxiety level and this
can make her more confidence and can live happily later. Along with the alarm setting one team
member is also staying there for a while for making her feel safe and secure.

CONCLUSION
This report has concluded that communication is the main process of solving the problems as an
social worker as this can be also solved the customers problem by using various strategies and
the and make the understanding of the feelings for the better understanding of the situation and
dealing it effectively. This report has also concluded that this can also develop there strength by
developing the relationship and this can also done in an collaborative form. AS this can also
make the social worker solve various challenges and this can also impact in the better working of
the situation and this can also lead an better change for the social worker and customer.

REFERENCES
Books and Journals
Molla, T. and Nolan, A., 2020. Teacher agency and professional practice. Teachers and Teaching, 26(1),
pp.67-87.
Laverack, G., 2019. Public health: power, empowerment and professional practice. Bloomsbury
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Stone, R.B. and Wahlin, L., 2018. The Theory and Practice of Motion Design: Critical Perspectives and
Professional Practice. Routledge.
American Psychological Association, 2018. Professional practice guidelinees for occupationally mandated
psychological evaluations. The American Psychologist, 73(2), pp.186-197.
Priest, K.L. and Jenkins, D.M., 2019. Developing a Vision of Leadership Educator Professional
Practice. New Directions for Student Leadership, 164, pp.9-22.
Moyer, A. and Graebe, J., 2018. Identifying the underlying educational needs that contribute to the
professional practice gap. The Journal of Continuing Education in Nursing, 49(2), pp.52-54.
Wakely, L., 2021. Does the culture of academia support developing academics transitioning from
professional practice?. Journal of Higher Education Policy and Management, 43(6), pp.654-665.
Collins, L. and Carson, H.J., 2021. Proposing a new conceptualisation for modern sport based on
environmental and regulatory constraints: Implications for research, coach education and professional
practice. Journal of Adventure Education and Outdoor Learning, pp.1-11.
Brooks, C., 2020. Teacher identity, professional practice and online social spaces. In Geography
Education in the Digital World (pp. 7-16). Routledge.
Hill, M. and Thrupp, M., 2019. The professional practice of teaching in New Zealand. Cengage AU.