Communication Issue in Healthcare Facilities

Running head: REFLECTIVE JOURNAL ASSESMENT
REFLECTIVE JOURNAL ASSESMENT
Name of the student:
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1REFLECTIVE JOURNAL ASSESMENT
Communication issue between nurse, patients and other staffs
Introduction
The nurses are positioned to be the important companion of the health care facilities; they
must build an effective communication between themselves and the other professionals in
order to deliver appropriate care to the patients. The healthcare professionals require active
communication with one another and with the patient so that they can share information and
data linked to the patient and the treatment process (André et al., 2016). This assignment will
have a reflective account of the experience I had in a clinic due to lack of communication
between the health care facilities. It will focus on Gibbs reflective writing (Smith & Roberts,
2015).
Description
I was transferred to a mental health centre, where patients where suffering from various
mental issues. And during my placement I was in charge of a patient who was suffering from
dementia and I encountered with various issues that was effecting treatment process and
patient’s recovery. The major reason behind this issues was lack of communication between
the healthcare facilities and the patients. The communication issue was creating a major gap
and due to which we were not able to understand the problem the patient was facing
(Clements et al., 2015).

2REFLECTIVE JOURNAL ASSESMENT
Feeling
As I noticed that there as a huge communication gap between the patient and the rest of the
health care facilities, I started feeling helpless. As it is known that a patient suffering from
dementia losses its ability to remember things, the patient I was working with was facing the
same issue. And it was creating a huge problem in the treatment as he was forgetting things.
And as I was new so there was less communication taking place between me and other nurses
which was very disturbing.
Evaluation
According to NMBA 2016, standard 2, the nurses should have a better professional
relationship with each other in order to provide better care to the patient. As I completed few
days in the centre, I started interacting with the patient and the other nurses, and I came to
know that they don’t have proper knowledge about the patient suffering from dementia, and
as he hacks the ability to remember things, it was observed that he has shared half of his
details with one nurse and rest with the other, so the treatment process was not planed in
proper way.
Analysis
After I completed my session in the clinic, I was able to understand that there is a huge gap of
communication between administration and the basic level in the health care centre due to
which the treatment of the patient is lacking behind. And this gap can only be filled by better
communication skills between the patients and the health care facilities, so that they can
understand better the requirements of a better treatment process (Clements et al., 2015).