BSS0162 - Work Placement: Resolving Communication Issues at CYN

This report identifies communication issues within Creative Youth Network's work placement program as a significant business challenge, impacting employee performance and stakeholder relations. The lack of clear communication leads to unmet expectations, missed deadlines, and workplace conflicts, ultimately affecting the organization's efficiency and morale. The report emphasizes the importance of resolving these issues through improved communication channels, including formal and informal methods, digital communication, face-to-face interactions, and written communication. By fostering open communication and addressing negative situations effectively, Creative Youth Network can enhance stakeholder engagement, improve employee morale, and ensure the success of its work placement program. Desklib provides access to similar solved assignments for students.

BSS0162 WORK
PLACEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Business Issue.............................................................................................................................1
Effects of the issue over the firm................................................................................................1
Significance to resolve the business issue...................................................................................2
The ways in which the stakeholders get benefits after issue improvement................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Work placement refers to the temporary job that is being considered while intending to
give trainee certain experiences about the job. Many people do get paid while they are working
but there is not legal obligations for them to pay to the interns they have hired (Santo and et.al.,
2019). Apart from this, it has also been evaluated that within this specific situation, the
companies are not entitled to provide national minimum wages to the recruited people.
This report will discuss business issue that is being faced within the establishment along
with their progress and resolution implications within the establishment. Apart from this, the
study will also highlight the improvement steps which helps relevant stakeholders in beneficial
manner.
MAIN BODY
Business Issue
Creative Youth Network is a charitable organization situated in Bristol, United Kingdom.
The establishment have approximately 122 employees at current location and generates
considerable amount of sales for the betterment of the enterprise (Mulyati and Utami, 2019).
Company offers various students with an opportunity of work placement according to which the
students are able to generate and enhance their soft skills for instance, they are being able to
work in a collaborative manner, ability to resolve issues and challenges faced along with varied
other issues which helps them appropriately in order to enhance their academic and professional
abilities or career in fruitful mode. It has been found from various researches that the employees
of the firm are facing communication issues due to which affects their business activities. This is
the major reason due to which the work force personnel are unable to convey clear and strong
messages about their strategies, branding along with customer services.
Effects of the issue over the firm
Lack of communication within the establishment causes unmet expectations which
generates certain situations related to missing team deadlines, missing appointments with clients
and people who are on a project do not seem to know exactly about their roles. Apart from this,
they are also unable to identify or set their priorities and mistakenly choose wrong thing and end
up by disappointing their superiors. According to the feedback that has been gathered from the
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employees of the organization, it has been evaluated that effective communication is highly
significant in their establishment in order to complete their tasks appropriately and sustain their
goodwill within the market place because lack of communication creates loss of various
assignments that ate greatly beneficial for the firm. This also assist and foster good working
relationship among the employees as well as the company which can more or less improve the
overall morale and efficiency of the Creative Youth Network (Gusak and Volhyna, 2021). Poor
communication approaches causes lack of predictability and stability within the workplace
premises that can lead towards unease environment for employees who are working. This also
promotes less effectual collaboration and creates workplace conflicts. The environment of
tension raises low morale due to which the employees are unable to catch up with their
deadlines.
Significance to resolve the business issue
Communication is the basic and most significant skill for appropriate placement that
requires effective commitments and clear strategies for the students to get placed within the well
reputable establishment. Development is a process that requires effective learning procedure as
placement is a kind of learning experience and certain modifications can be considerable within
the person. Companies in which the employers create time and energy in order to create open
communication lines will have the capability to quickly generate trust among employees which
resulting into high productivity level, performance along with increased overall morale status.
Thus, the Creative Youth Network have to adopt appropriate communication channels through
the employees within the company have to communicate and interact with each other in most
appropriate manner. The management have to decide the formal communication channels in
order to exchange the policies, goals and procedures of the firm.
With the help of this, they will be able to share company business plans, goals, strategies,
agreements, workplace safety guidelines, etc. Apart from this, the management also gives focus
over the informal communication channels as well which can be utilized in order to deliver
official business messages in more relaxed ways (Stevens and et.al., 2021). This includes easy
resolution of issues at the lunchtime conversations and continuous collaboration among team
members. The channels will include digital communication channels, face to face
communication and written communication channels. With the help of digital communication
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channels at the workplace, the issue that has been arises within the Creative Youth Network will
be resolved at utmost prior level. Hence, the top management team members have to focus over
the ways through which the communication will be improved within the workplace such as by
understanding their own communication channels, keep the communication in open manner,
seek the habit to become initiate to understand the situations rather than asking for the same,
listen the issues carefully, focusing towards feedbacks and with the help of one on one session,
the company will effectively able to handle negative situations.
The ways in which the stakeholders get benefits after issue improvement
Appropriate communication also helps the firm to deal with their stakeholders in
efficient manner by regularly exchanging the information between both of them. With proper
communication, the employees at middle and lower level also become aware about their
stakeholders, the goals, motives and attitude of the stakeholders in complete manner. With
proper communication channels within the enterprise, the employees are easily able to
understand the things in order to share and pass on further to the stakeholders in the form of
email, newsletters, email automation, online or virtual presentations, group video calls or even
screen to screen meetings (Aleksić, 2019). All such actions helps the Creative Youth Network to
communicate with their stakeholders and for that they also have to properly channelize their
communication activity in order to resolve the issue at utmost priority level.
CONCLUSION
From the above report it has been concluded that, the Creative Youth Network is facing
an issue which is related to the communication among the employees who are working over
there. Hence, it is greatly difficult for newly introduced members or people who came from the
work placement method are facing certain difficulties because of the inappropriate
communication channel. Hence, the study had highlighted the significant and ways to improve
the communication channels which also provide varied benefits to the stakeholders as well.
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REFERENCES
Books and Journals
Aleksić, A., 2019. COMMUNICATION MANAGEMENT ISSUES IN PRODUCTION
SYSTEMS–CONFLICT STYLES ANALYSIS.
Gusak, N. and Volhyna, O., 2021. Key Competencies in Social Work through Field
Placement. Journal of Comparative Social Work, 16(2), pp.88-112.
Mulyati, T. and Utami, S.B., 2019. EFFECT of COMPETENCE, WORK PLACEMENT and
ACHIEVEMENT on CAREER DEVELOPMENT (Study at BPN Madiun
Municipality). CAPITAL: Jurnal Ekonomi dan Manajemen, 3(1), pp.35-47.
Santo, R. and et.al., 2019. An Equity-Orientation to Vetting Early Work-Placement Sites in
Creative & Technology Industries.
Stevens, F. and et.al., 2021. Developing a multi-placement opportunity in a human service
agency. Advances in Social Work and Welfare Education, 22(2), pp.69-82.
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