Reflection on Interpersonal Communication and Nursing Service

The assignment is a reflective analysis of interpersonal communication in the context of nursing service delivery. It explores the significance of clear communication in ensuring patient satisfaction, staff morale, and sustainable service development. The reflection also touches upon challenges faced in implementing process standards and the need for effective communication to overcome them.

COMMUNICATION JOURNAL
STUDENT NAME:
Thinking about Peer feedback from the communication role play in Tutorial 1, your own thoughts after reflecting on the video of
yourself COMMUNICATInG, AND the results of the interpersonal communication skill test (pre-work week 1) what are your
communication strengths and weaknesses? Use these to formulate GOALS AND strategies for subsequent interactions.
Date & Time DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
21 september 20017 I interacted with many
people such as patient and
other.
I felt that the nurse have so
many roles and
responsibilities.
AIDET
The mnemonic
AIDET stands for
Acknowledge , introduce,
duration, explanation,
thank and was created to
improve the
communication between
clinicians and patients. It
was initiated in response to
perceived loss of
interpersonal
communication between
the care provider and
patient.
The model is
predominantly focused on
providing a framework for
improving interpersonal
communication between
clinicians and patients, its
Utility as a means of
developing patient rapport
is becoming more
recognized.

Date & Time DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?

22 september 20017 Reflection provides the
connection and the
awareness of unconscious
emotional processing.
Reflection is not the
synonymous with
meditation. It occurs when
an individual examine their
attitudes and reactions to
an interactive experience.
It reveals causes of
negative emotional
responses, which facilitates
understanding of these
reactions. It allows
resolution of these causes
and, ultimately, changes in
thought and thus behaviour
in preparation for more
positive responses in
similar future interactions.
The process of reflection
usually makes some parts
of an interaction clearer
and may allow the fading
or removal of other parts.
Some individuals say or
thinks that reflection can
certainly form the
theoretical basis of the
effective communication
as the communication with
effectiveness is impossible
without reflection. The
process of revisiting
experience to understand
the importance and to get
the results in change of
behaviour over the time
management in the similar
situations with the greater
satisfaction which is also
known as reflective
practice.
The health professional
consists of thoughtful and
often critical consideration
of events and the reactions
occurring during previous
interaction or time of
decision making. These
reflection promotes the
understanding of the
thoughts, attitudes and
associated reactions that
occurred during those
interaction or while
making those decisions. It
can help to facilitate more
proper decisions for the
health and care.
This is a primary method
to achieve self awareness
which reveals the reality of
the unique nature of each
individual and promotes
the understanding of self
and others. It has potential
to create new awareness of
self, also provides
direction for constructive
use of that knowledge to
establish the truth about
the individual to institute
different methods of
relating, reacting and
being. Reflection is the
process that facilitates the
understanding of action
required to overcome the
inadequacies, fears or the
vulnerabilities that
manipulate the reaction of
individual when
communicating. It also
helps in reflecting the
factors such as personality,
age and other gender affect
interest in and commitment
to reflection.
DATE & TIME DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
23 september 20017 Risk to communicating
safety in the clinical
setting
Risks in the healthcare
environment are
everywhere. For example,
The assignment shows that
the effective
communication requires
The process thorough
which an individual can
gain experience,

The complexity of
nature of safety and quality
in communication with the
risk are compounded by
the complex healthcare
environment, where
communication is affected
by political and cultural
diversification, cross
disciplinary approaches to
care and scope of practice
susses.
prescription related errors
are three times more likely
to pose a risk of future
harm to patients, and are
more than five times as
likely as other reported
medication risks being
associated with patient
harm. As part of risk
mitigation, the prescribe
and dispenser play a key
role in avoiding many of
the pitfalls that can force
an administration errors.
appropriate understanding
of an individual, It also
affects others and shows
the affects on an
individual. It shows the
awareness of the self and
its effects on the individual
personality and different
communication styles upon
interactions. The effective
communication requires
understanding the elements
influencing the
environment for the better
outcome.
knowledge and theory to
guide and inform thoughts,
action and practices is
reflection. It reflects the
transformation of an
individual with
transformation in action
and thoughts to achieve the
positive outcome in
practices.
DATE & TIME DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
24 september 20017 Barriers and enablers
In nursing the long
hours of working can result
in fatigue that may lead to
deficit in safety of
individual clinicians.
Feeling tried or distraction
can cause the poor
communication among
staff. Organisations that
have a positive workplace
culture in nurturing and
supporting inexperienced
staff experience lower
episodes of patient Harm.
Effectively communicating
with staff on correct
procedures And processes
with repetitious
communication and
feedback is advantageous.
Organisational influences
that reduce expenditure on
healthcare professional
Communication skills
training have links to
increased adverse patient
situations.
It helps to achieve the
necessary awareness of the
factors that contributes to
self maintenance essential
for the health
professionals. It also
contributes to the
effectiveness of the
communication skills.

Date & Time DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
25 september 20017 Quality in communication
with evidence based
measures.
Quality in
communication is often
addressed in the literature,
and principally focuses on
strategies that elevate the
transfer of information
above the mere elimination
of risk to approaches that
offer improvements to the
overarching quality of
communication Within
system. Evidence to
measure quality : it is a
clinician-friendly online
system that makes it easy
for evidence-based
clinicians to conduct
effective audits in
healthcare settings that Can
save time and lead to cost
benefits.
To conduct a PACES cycle
related to improving
communication, clinicians
would categories
predetermined evidence-
based audit criteria from
the literature, and collect
the data directly or from A
printed data collection. It
helps to improve the
quality of the
communication by the data
and the feedbacks
collected by the customers.
The effective
communication in a
reflective is more pleasant
and does not pose
questions or any other
emotion's happiness and
pleasure. However, the
uncomfortable
communication often leave
an individual wondering
how and why or what
actually they learned from
the reflective.
To remove any guilt
associated with such
interactions an individual
will often wish to re-
experience the events for
an opportunity to react
differently. Sometimes or
in some cases an
individuals may feel hurt
and resentment because of
the actions or words of
another during an
uncomfortable interaction.
The purpose of reflection
or reaction is to provide
information that empowers
the health professional to
react appropriately. This
will help the individual to :
 avoid regret and
guilt
 understand, accept
 forgive the guilty
one rather than
feeling hurt
 resentment
Date & Time DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
25 september 20017 Its is the important means Barriers and enablers SBAR

of learning about the
attitudes, experience and
self for an individual with
better communication
skills. It provides
information that promotes
improved performance
when communicating with
others, allowing health
professionals to repeat
actions and reactions that
achieve positive outcomes
and to change them when
they have a negative effect.
Reflection provides health
professionals with
awareness about their
individual abilities and
also highlights abilities and
skills that are lacking.
Thus, through reflection
health professionals can
focus on improving those
skills that will increase
their emotional control and
therefore facilitate
family/person-centred
practice.
In nursing the long
hours of working can
result in fatigue that may
lead to deficit in safety of
individual clinicians.
Feeling tried or distraction
can cause the poor
communication among
staff. Organisations that
have a positive workplace
culture in nurturing and
supporting inexperienced
staff experience lower
episodes of patient Harm.
Effectively communicating
with staff on correct
procedures And processes
with repetitious
communication and
feedback is advantageous.
Organisational influences
that reduce expenditure on
healthcare professional
Communication skills
training have links to
increased adverse patient
situations.
It stands for
Situation, background,
assessment,
recommendation. It is
globally in the healthcare
environment to enhance
communication,
principally between
clinicians and usually
verbally. The model was
subsequent adopted and
implemented by staff to
improve communication
between clinicians. The
model focuses on
communication necessary
to the situation:
background, assessment
and recommendation
articulated by the clinician,
usually to another
Clinician.
DATE & TIME DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
26 september 20017  I learned that the
nurse have so many
roles and
responsibilities.
Risk to communicating
safety in the clinical
setting
Quality in communication
with evidence based
measures.
Quality in
Written communication
Occurs in a variety
of ways throughout
healthcare and can be

 I came to know that
it is very important
for a nurse to have
effective
communication
skills.
 I experienced the
negative impact of
communication
barriers which
hampered the
treatments of
patients.
 I learned the
concept of safety
and quality in
effective
communication.
 I learned the
techniques to
manage the risk
with clear
communication.
The complexity of
nature of safety and quality
in communication with the
risk are compounded by
the complex healthcare
environment, where
communication is affected
by political and cultural
diversification, cross
disciplinary approaches to
care and scope of practice
susses. Risks in the
healthcare environment are
everywhere. For example,
prescription related errors
are three times more likely
to pose a risk of future
harm to patients, and are
more than five times as
likely as other reported
medication risks being
associated with patient
harm. As part of risk
mitigation, the prescriber
and dispenser play a key
role in avoiding many of
the pitfalls that can force
an administration errors.
communication is often
addressed in the literature,
and principally focuses on
strategies that elevate the
transfer of information
above the mere elimination
of risk to approaches that
offer improvements to the
overarching quality of
communication Within
system. Evidence to
measure quality : it is a
clinician-friendly online
system that makes it easy
for evidence-based
clinicians to conduct
effective audits in
healthcare settings that Can
save time and lead to cost
benefits. To conduct a
PACES cycle related to
improving communication,
clinicians would categorise
predetermined evidence-
based audit criteria from
the literature, and collect
the data directly or from A
printed data collection. It
helps to improve the
quality of the
communication by the data
and the feedbacks collected
by the customers.
electronic or paper based.
It is vital to the integrity of
the system of healthcare
and occurs throughout the
environment, it can be
documenting a patients
condition, detailing a
hospital policy or
describing aspects relevant
to administration of the
hospital.
DATE & TIME DESCRIBE THE What did you think and What did you do well? What Could you still

INTERACTION feel during it? did you achieve your
goals?
improve on?
27 september 20017 I have also focuses on
interacting with patients in
order to understand their
perception towards their
issues. It was essential for
me to have proper
consideration of
interpersonal
communication in order to
deal with such aspects.
Being a health care
professional I have focused
on nursing operations so
that I can properly provide
response to diverse work
situations. I was feeling to
gather accurate
information about patient
so that better treatment can
be offered.
I have focused on
gathering information
effectively and ensured
that nursing activities
information is also being
shared properly to meet
goals. However, I have
faced some issues in the
process.
By asking question to the
patient and taking feedback
is a better option to have
analysis and better
improvement.
DATE & TIME DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
28 september 20017 I have also focused on
explaining the treatment
process to the patients and
their family members so
that better information can
be shared. It assist in
having transparency for
better development.
I was confident during the
explanation because I was
totally aware about the
process which has created
benefits in terms of
sustainability.
I have effectively achieved
the goal without any kind
of issue. It was because I
have focused on proper
coordination with
management and other
staffing in regard to
delivering the service to
patient.
I can focus on speaking
skills in order to ensure
that I am offering effective
explain nation to the
patient in order to meet
criteria.
Date & Time DESCRIBE THE
INTERACTION
What did you think and
feel during it?
What did you do well?
did you achieve your
goals?
What Could you still
improve on?
29 september 20017 I have also faced the issue
in regard to the nursing
service delivery to the
patient. I have faced the
situation where I was not
having appropriate
I feel that I am not much
confident and it has
created a hesitated
situation. It has also
affected the morale so it is
necessary to ensure about.
I have achieved the goal
with an assistance of my
senior doctor. He has
effectively focused on
process standards in order
to ensure aspects and also
I need to focus on
communication skills and
gaining information about
the standards so that
treatment process can be
accomplished. I must focus

consideration of standards
that can created issues in
delivery of services.
make me understand about
the same.
on such aspects properly.
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