Communication, Negotiation and Conflict Resolution

Running head: COMMUNICATION, NEGOTIATION AND CONFLICT RESOLUTION
Communication, Negotiation and Conflict Resolution
Name of the student
Name of the university
Author note

COMMUNICATION, NEGOTIATION AND CONFLICT RESOLUTION2
Table of Contents
1. Introduction:................................................................................................................................3
2. Use models or theories of motivation, power, and conflict to lay out and analyze the problems
that Mr. Johnson should anticipate in Darwin:................................................................................3
3. Solution to the problem, faced by Mr. Johnson:..........................................................................7
4. Theoretical framework to provide solution to John to mitigate conflict Darwin:......................9
5. What are the challenges implications identified in the case study in terms of Johnson at his job
or to the promotion at Darwin:......................................................................................................11
6. Conclusion:................................................................................................................................13
Reference list:................................................................................................................................14

COMMUNICATION, NEGOTIATION AND CONFLICT RESOLUTION3
1. Introduction:
According to Whetten David and Cameron Kim (2016) conflict is one of the critical
issues, which can severely affect the organizational performance. Too much arrangement from
the top management level is the major reason behind failure of the most of the large businesses.
It is true that the larger corporate entities have similar training and development program for all
the staffs which mean that they tend to pursue similar goals. This acts as the major threat for the
firms to maintain their productivity. As stated by Wallensteen (2018) such problem generally
stem from the lack of ability among the board of director to play the aggressive oversight role.
As per the case study, Mr. Mark Johnson has been appointed manager of the plant at
Darwin which is the oldest unit of Australian Appliance Company. In the new position, he is
responsible for the management of all functions and personnel at Darwin. Earlier the managers
have to report to the home office. Now the staffs have to report to Johnson. This is the kind of
changed relationship which is making it difficult for him to perform his task with utmost
efficiency. Present paper would put forth the discussion of the challenges, faced by Johnson by
using relevant frameworks. The ways of mitigating the challenges will also be discussed in the
paper.
2. Use models or theories of motivation, power, and conflict to lay out and
analyze the problems that Mr. Johnson should anticipate in Darwin:
Conflict is one of the most serious matters of concern in the contemporary times.
Interpersonal conflict is an alarming issue in the context of an organization and the ubiquitous
part of the contemporary organizational life. Currie et al. (2017) observed that it is imperative to

COMMUNICATION, NEGOTIATION AND CONFLICT RESOLUTION4
note here that the current business trends like workforce diversity, globalization and merger and
acquisition and cross cultural management are leading to greater degree of conflict. According to
the case study Johnson, the manager of plant at Darwin is facing major issues related to changed
relationship. Gilin Oore et al. (2015) showed that according to two dimensional model of conflict
behavior, there are five different approaches to conflict which reflect the personal assertiveness
of the individual people.
Badalona et al. (2018) stated that such approaches include forcing, avoiding,
compromising, accommodating and collaborating. The forcing response is the way of satisfying
own need by overshadowing the need of others. This can be done through manipulation and
formal authority. According to the case study, the senior management of Darwin is using their
formal authority in terms of shifting the reporting pattern of the staffs from the home office to
that of Johnson. It is important to note here that lack of self-confidence and tolerance often leads
the people in an organization to use the formal authority to satisfy their own need. Hence it is
important to motivate the employees so that the employees are able to put forward their best
efforts. By following the hierarchy of needs, the aim and need of motivation of the employees
can be identified. The theory of hierarchy of need discusses the elements that must be recognized
in order to motivate individuals. The needs of one individual varies from other individuals and
hence, they must be motivated accordingly. Needs such as basic needs, social needs or needs for
affiliation, security needs, self-actualization needs and self-esteem needs are the needs that has
been recognized in the hierarchy of needs that has been identified in the hierarchy of needs
established by Maslow. Furthermore, the hygiene needs theory also recognizes the importance of
inclusion of needs that must be present. According to the theory there must be factors that help in
satiating the hygiene needs of employees. Furthermore, it should be noted that presence of the