Nursing Communication

Running Head: Communication
Nursing Communication
Essay
MAY 30, 2019

Communication 1
Answer-1
It is difficult to see and understand the expression of patient on the phone. Even the people
cannot able to convey the proper message or information on the phone. It is a type of informal
communication but not much effective if the person cannot convey or pass the message properly
to another person. Understanding the expression is always helpful in understanding the thought
process of another person.
Answer-2
The symbolic form of communication portrayed by the nurse shows that the Nurse’s affirmative
reaction for the patient and allowed the patient to go to the toilet. This is a type of informal
communication in a symbolic form. The situation shows that going to the toilet is necessary for
patient and nurse positively allow him to go.
Answer-3
Answer-4
There are various types of communication in a healthcare setting. However, some of the major
types of communication in the healthcare setting are as follow:
1. Verbal communication: This is more usual and regular communication process in
healthcare setting where a patient talks to a doctor and said about his problems or illness.
Type of Communication Formal or Informal? Number of times this
communication was used
Communication over phone Informal communication 21
Communication via e-mail Formal communication 70
Communication via Face-to-
Face
Informal communication 10
Communication through letter Formal communication 21

Communication 2
2. Non-verbal communication: The non-verbal communication taken place when a doctor
prescribed the medicine to the patient. Another example of non-verbal communication is
when patient shows the test reports to the doctor (King and Hoppe, 2013).
3. Written communication: The best example of written communication in healthcare
setting is that when a doctor prescribed the medicine to the patient. The second example
is taken place when the patient shows the prescription report to a medical store keeper for
buying those medicines. Apart from this, conversation with doctor through e-mail is also
a part of written communication in the healthcare setting (Blackstone and Pressman,
2016).
4. Visual Communication: The great example of visual communication is when a medical
representative carries informative pamphlets about the new medicines and their
advantages to the doctor.
5. Formal and informal communication: The formal communication in the healthcare
setting is generally includes memos, reports, medicine prescriptions, and emails about a
particular health situation or illness. While informal communication includes prescription
of doctors on social media, WhatsApp, or any such type of hep provided by the doctor to
the patient (Robinson, Gorman, Slimmer, and Yudkowsky, 2010).
Answer-5
The major barrier in the communication is missing the information of people because of poor
listening skills. In a healthcare setting, listening of patient is crucial before diagnosing and
providing treatment to the patient. The nurses and doctors should listen the problems carefully
(Tay, Ang, and Hegney, 2012). The second barrier in communication is related to perception of
people. A stereotype perception about the patient or about a disease will always be harmful in the
healthcare organisation. Another important barrier that creates obstacles in the communication
process is related to emotional and psychological barrier where nurse or doctors should avoid his
persona feelings or psychology about the patient and should think about the real issues rather
than our own emotional biasness or psychological aspects (Dodge, 2018).
Answer-6
The major barriers in communication are as follow: