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Communication Process in Health and Social Care

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Added on  2021-06-18

Communication Process in Health and Social Care

   Added on 2021-06-18

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Running head: COMMUNICATIONFactors Influencing Communication Process in Health and Social CareName of the StudentName of the UniversityAuthor Note
Communication Process in Health and Social Care_1
1COMMUNICATIONTable of ContentsIntroduction................................................................................................................................2Communication Process, Cultural Factors and Values..............................................................2Legislation, Charters and Codes of Practices in Communication..............................................3Ways of improving the communication process........................................................................6Conclusion..................................................................................................................................6References..................................................................................................................................7
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2COMMUNICATIONIntroductionAccording to Angouri (2014) effective communication skills help in the improvementof the quality of service among the health and the social care services. Effectivecommunication skills further help in procuring in patient centred care (PCC) (Webster 2013).The following report highlights the important factors that help in modulating thecommunication styles and approach in health and social care. The report will mainly focus onhow culture, values, legislation, codes of conduct and organisational polices influence thestyle of communication and quality of care. Communication Process, Cultural Factors and ValuesBetancourt et al. (2016) stated that communication plays an important role inhealthcare as it helps in accessing the patient’s actual requirement and actual health status.Cultural difference plays an important role in shaping up the global communication. Underthe cultural difference, the choice of medium plays an important role. For example,industrialised nations most depends in the application of electronic technology and thusprovides more importance to documented messages in comparison to verbal communication.Countries like US, UK Germany, Canada mainly follows this trends. However, countries likeJapan, though have access to technology, still has its faith on face-to-face communication(Street 2013). Gender plays an important role in communication styles like female serviceusers opt for more soft and caring approach in comparison to make service users to areupfront (Street 2013). Age also plays an important role in communication like the styles ofcommunication in aged care is different from paediatric care (Street 2013). Ethnicity alsodefines the style of communication like in Europe, body language holds prime importance incommunication approach (Street 2013).
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