Communication Skill

Running head: COMMUNICATION SKILL
Communication Skill
Name of the Student:
Name of the University:
Author Note:

COMMUNICATION SKILL1
Table of Contents
Question 1..................................................................................................................................2
Question 2..................................................................................................................................3
Question 3..................................................................................................................................5
Question 4..................................................................................................................................5
References..................................................................................................................................7

COMMUNICATION SKILL2
Question 1
As opined by Northouse (2017), the most effective way for a team leader in
understanding the conflict style in an organisation is to undergo the theory of Kilmann
Thomas's Managerial Grid Model. Taking the help of the mentioned model, the team leader
will be able to help its team members understand the importance of mitigating the conflicts
between the team and achieving team results effectively.
Kilmann Thomas's Managerial Grid Model
The concerned model is divided into five options that are available in the resolution of
the conflict.
Competing
This option of the conflict resolution means to stand up for oneself and the right to
defend oneself that the stand taken by the individual is right. This turns out to be an entire
non-co-operative as well as an aggressive approach towards the resolution of the conflict
issues.
Accommodating
This option is recognised to be the complete opposite of the competing option. The
approach to this option undergoes an entire unassertive as well as a co-operative procedure
that forms a selfless attitude of the team members in the concern of solving the conflicts.
Avoiding
The avoiding option in the grid is again considered to be a non-co-operative but an
unassertive approach towards the resolving of the conflict. The team members retain a
diplomatic approach to behaviour in this case.