Communication Skills for Business: Task 1 Theory of Communication

This presentation discusses the theory of communication in business, including communication models, systems, methods, barriers, and oral presentation techniques. It also covers the benefits of formal and informal communication and technology use in communication.

Communication Skills for
Business Task 1 Theory
of Communication

TABLE OF CONTENTS
 Introduction
 Communication models
 Communication system in business
 Communication methods
 Benefits of formal and informal communications
 Technology use in communications
 Principles of effectively communication
 Barriers of communication
 Outcomes the barriers of communication
 Oral presentation techniques
 Effectiveness of communication models and systems in the business
 Conclusion

INTRODUCTION
 The communication skills is the ability to effectively
communicate with the seniors and other people in the
workplace.
 The communication skills are identified the various factors
such as active listening, confidence, respect, clarity and
volume, etc.
 This report will discuss the methods of communication and
theory of communication.

Communication models
 Communication plays an important roles in the business world and communication
models is simply the complex process of communication.
 The various communications skills are used by the business organization.
 The communication models are divide in the three categories such as linear model,
interactive model and transactional model of communication.
 Linear model communication is basic model of communication and emphasizes the
sender and messages sent.
 The interactive communication model involves the focus on interaction between the
both senders and receivers.

Communication system in business
 Communication systems in the business helps employees to communicate with each
other.
 Communication systems consist the two process such as formal and informal which
helps in passed the information between the managers and stakeholders effectively.
 The communication systems include the mobile, telegraph, computer, telephone and
TV cables that all are used in message signals.
 The communication system in the business is the collection of individual
transmission systems, telecommunication network and various equipment's which
helps in effectively communicate.

Communication methods
 Verbal communication: Verbal communication is consisted the usage of words
and the medium of message in the verbal communication is oral.
 Written communication: This communication cannot be avoided at the business
workplace. It consists the documentation, text chats, emails and SMS which are
conveyed between the senders and receivers in business.
 Non verbal communication: It refers as the wordless messages and covey the
thoughts and feelings with the expressions. It consists the physical non-verbal and
paralanguage communication.
 Visual communication: The visual communication is involves the graphic
designed, videos, drawing and signs. The communication methods are depended on
the situations.
 Electronic communication: Electronic methods include the social media and

Benefits of formal and informal communications
 Formal communication: The benefits o formal
communication is followed the clear set of rules. It saves
the time, management of business in control, helps in
better coordination, control the maintaining authority, etc.
 Informal communication: The advantages of informal
communication in business is maintained the free
environments and employees have alternatives ways to
communicate.

Technology use in communications
 Technology helps in improve the communication in business.
 There are several aspects of communication technology such as video conferencing,
business phones call, Skype, email, instant messaging.
 It helps in ease and effectively convey messages to between the employees and
managers within business.

Principles of effectively communication
 Create goal: for the good communication, the create the goal to
convey the message between the senders and receivers.
 Listen to feedback: the receivers should listen the senders and
feedback for the effective communication.
 Be clear: for the effective communication, the sender must be
clear when they convey the message to the senders that helps in
understand the message easily.

Barriers of communication
 The lack of communication in the workplace and misunderstanding is known as the
barrier of communication.
 cultural barriers
 language barriers
 gender barriers
 physical barrier

Outcomes the barriers of communication
 Check time and place to communicate with the persons.
 Communicate one thing at one time for better understanding.
 Speak clear and use language that can other people understand.

Oral presentation techniques
 The various methods include technology present business information orally to the
audience identified.
 Speak with confidence
 make eye contact with the audience
 breathe and relax than speak
 avoid the filler words.

Effectiveness of communication models and systems in the
business
Transactional model: Transactional model are effective in the
communication within the business. It helps in develop the more
effective and efficiently environments for the participants in
communication. With the helps of interaction in the transactional
model, they share the problems and social systems with each
other.
Feedback and response: Get review response and feedback
from the employees for the effective communication in the
business. The response is the best communication systems
which are effectively conveyed.

CONCLUSION
 As per the above discussion the communication skills are way of interact with other
peoples with confidence.
 This report discussed the models of communication and methods which can use in the
business place, types of communication and benefits of formal and informal
communication.
 This report also elaborated the principle of effective communication and barriers of
communication.

REFERENCES
 COURSE, I., P21ECS11 COMMUNICATION SKILLS FOR
BUSINESS. KODAIKANAL-624101. p.19.
 Gutiérrez-Puertas, L., Márquez-Hernández, V.V., Gutiérrez-Puertas, V.,
Granados-Gámez, G. and Aguilera-Manrique, G., 2020. Educational
interventions for nursing students to develop communication skills with
patients: a systematic review. International journal of environmental
research and public health.17(7). p.2241.