Communication Skills for Business Assignment (pdf)

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Communication Skillsfor Business
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1(Covered in ppt.).................................................................................................................1TASK 2............................................................................................................................................1Oral Communication..............................................................................................................1TASK 3............................................................................................................................................2Communication in writing......................................................................................................2CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONThe concept of communication can be defined as a term used to make interaction withothers. In business, various kinds of communication is used to share information with peopleassociated with company which is helpful in conveying message in a concise manner. It is alsohelpful in understanding opinion of others on a specific topic (Luthans and Doh, 2018).Generally it is done through verbal, non-verbal, oral or in written form which is useful in gettingfeedback and perception of persons. In this manner a report is presented which describes varioustypes of methods, models and application of communication as well as barriers which hinder thesame within an organisation.TASK 1(Covered in ppt.)TASK 2Oral CommunicationIt implies communication through verbal or mouth in which every person made aconversation with others either in direct way or by telephonic conversation. It includes speeches,presentation or discussion on a topic where direct interaction is required. In business section,face to face communication is necessary when meetings, lecturers, conferences, interviews andmore are organised (Hesselbarth and Schaltegger, 2014). It will be helpful in building anddeveloping a trust among others. The main advantages of this kind of communication are it savestime, money and efforts of people at workplace, as it is inter-personal so develop a high level oftransparency and understanding. It allows in making quick decisions as well as givingopportunity to others in taking part in the same. It is majorly useful when a work is assigned for ateam as well as when a secret or confidential information has to be conveyed (Hasson, 2015).But as business includes formal system mostly therefore, rely totally on oral communication isnot sufficient for operational activities. It is also less authentic as compared with writtencommunication (Royle and Laing, 2014). This type of method also ineffective for legal records.Case study-As per present scenario, it is a requirement of describing a role of customer who isso irritate due to not receiving promised goods on time (Meulenbroek, Bowers and Turkstra,2016). Therefore, in this manner a brief of conversation is given below that held between aconsumer and customer service executive of a company: So, your order has been dispatchedfrom here and might be delivered till tomorrow's morning.1
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