Communication Skills for Business - Importance, Models, Methods, and Writing Techniques

COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION.................................................................................................................................3
TASK 1- Theory of communication......................................................................................................3
Explain the Communication models and systems used in business...................................................3
Explain the various communication methods....................................................................................4
Explain the principles of effective communication along with the barriers to communication..........5
TASK 2- Oral Communication..............................................................................................................6
Role play...........................................................................................................................................6
TASK 3- Written Communication.........................................................................................................7
Explain the various communication tools that are effective for the business writing in conveying the
information to the organization prior to interview.............................................................................7
CONCLUSION...................................................................................................................................10
REFERENCES....................................................................................................................................11

INTRODUCTION
Communication skills are referred to the ability of conveying the message to the
seniors, staff and colleague. The communication skills are mandatory for an organization in
order to carry out efficient communication flow of the organization of every industry. It is
very important for the employees of the organization to communicate effectively and
efficiently in the digital era. In the current situation the communication has evolved
efficiently with the help of various electronic platforms such as phone, social media and
email. The communication skills are very essential in order to carry out the smooth operation
of the business as it is pervasive (Afolabi, Segun and Fawale, 2021).
The study revolves around the importance of communication in the business. The
study states how important it is for the organization to communicate the message between the
receiver and sender. The efficient communication allows the business to convey the material
thoughts to the necessary stakeholders (Al-Musalli, 2019).
TASK 1- Theory of communication
Explain the Communication models and systems used in business.
(Covered in PPT)
Explain the various communication methods.
(Covered in PPT)
Explain the principles of effective communication along with the barriers to communication.
(Covered in PPT)
TASK 2- Oral Communication
Role play
The oral communication skills are very important for businesses. The importance of
oral skills is explained with the help of a role play. The role play revolves around the
conversation of the concerned authority with a customer who was promised the delivery of a
product and the customer had taken off for the purpose. The role play is about how efficiently
the person deals with the irate customer and responds in a positive manner (Blewitt, Parsons
and Shane, 2018). The conversation is as follows-
Customer : Hello. I was promised the delivery of my product for 01.07.2021. As a
confirmed delivery was assured by your side, I had taken a leave from my work to supervise
the delivery of the product as in to have customized fixtures. It is very disappointing to face
such a careless behavior from a reputed organization. I had ordered the product two days
prior to the delivery date and it still has not been delivered. It is very annoying to waste a day