Communication Skills for Business

This report explores the importance of communication skills in the business world, focusing on oral and written communication methods. It examines various communication models, provides examples of effective communication in different scenarios, and highlights the significance of clear and concise messaging for business success. The report also includes a comprehensive list of references for further research.

Communication
Skills for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 2............................................................................................................................................1
Oral communication...............................................................................................................1
TASK 3............................................................................................................................................2
Communication in writing......................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication is known as the act of convey meaning from one group to another with
use of mutually understand signs and symbols. Communication is known as a key element of life
especially in workplace as this help businesses in communicate any kind of message. With help
of effective communication channel firm make its customers aware about its products and
services (Allen, 2018). This help in influence consumers towards company's offerings. Various
communication models with different style of communication is all given in this report. Further
oral and written communication is also describe under this. Various modes that can be use to
interact with each other such as e-mail, letters and many more is all mentioned in this.
TASK 1
Covered in PPT
TASK 2
Oral communication
Oral communication is one of the most popular and effective form of communication. In
this both sender and receiver interact with each other face to face. Fast delivery of message is
one of the main feature of this type of communication and this help sender in remove confusion
if any issue arise in mind of receiver. This mainly remain informal in nature. One of the main
thing that require to be consider by sender is that simple and easy words should be use by sender
so receiver can easily understand the message (Luthans and Doh, 2018). It is more effective
method of communication if one will compare this with written communication because this
save cost and time of sender. It help receiver in better understand the message and help in attain
aim objective behind communication process. This also help an enterprise to interact with
customers and persuade them to buy company's product. As the information is transform
between sender and receiver so they can maintain the secrecy (Xin and Leonard, 2015). Oral
communication can be better understood by a case in which customer is not satisfy with the
products and services offer by firm and employee do efforts and promise that next time the same
mistake will not take place. Conversation is given below under the following:
Customer: I am dissatisfy with your services your firm promised that they deliver good quality
products and in time but the product which I get is not of good quality and I get this one week
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later from the date.
Employee: So sorry sir, we apologise for this and promise that same thing will not take place in
future. Well will try our best and deliver you best services.
Customer: When your next time will come? I am very dissatisfy and I will not order any
product from your firm.
Employee: Sorry sir we will do the compensate of this and assure you that this will not happen
in coming future we will deliver you a quality product within next 2 days.
Customer: No thanks now I do not want any product I am very dissatisfy from your services.
Employee: Sir please I request you to understand the issue this take place due to some
communication error there is no mistake of manager this arise due to lack of proper
communication among employees and this take place for the first time.
Customer: Please so not try to cover up your mistake you don't have any idea about the issues I
faced due to your inconvenience.
Employee: Sorry sir now we are ready to compensate the for this by deliver a new product of
high quality.
Customer: OK I am giving you a last chance to improve your mistake but remember this is that
last chance and this time I will not listen any excuse.
Employee: Thank you sir we promise that this time your will not be disappoint. Thank you once
again and have a nice day sir.
TASK 3
Communication in writing
Written communication is known as one of popular communication that take place at top
level of management (Siddiq, Scherer and Tondeur, 2016). If an individual wants to apply for a
specific job at workplace then three written form of communication that can be use by him are as
follows:
CV: This is known as written document that is use by an individual to apply and to get a
job in enterprise. It indicate the skills, knowledge and qualification of individual and help
manager in identify that the applicant is able to perform a specific job at workplace or not. This
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increase effectiveness of recruitment process and help enterprise in attain its set goal or
objective.
Curriculum Vitae
Name: Peter Smith
Address: 10 Royal Street, Benton
Contact no.: 07592453962
Qualification:
 Graduation in Human Resource
 Post graduation in Finance and HR
Career objective: To apply my skills and knowledge in a good learning environment so I can
grow further.
Personal skills:
 Good problem solver
 Disciplined and Punctual
 Good communication and leadership skills
 Like to accept challenges and changes
Declaration: I here by declare that all the data given above is correct and true. There is no fraud
and mistake.
Place:
Date
Name
Email: This is another most common type of written communication. This provide an
opportunity to manager to send a message to all employees in single time. This is one of the most
common form of communication use in all enterprises. This tool can also use by an individual to
apply for a job at workplace.
To: [e-mail]
CC: [e-mail]
Subject: Apply for the post of finance manager
Good morning Sir/ Ma'am
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I want to apply for the post of manager of finance department. For this I have qualification
require qualification as I have completed my Post Graduation in Finance. Further I have
relevant information related with manage financial transactions in a company. I have a
experience of 4 years as working in a finance firm.
Thanks and Regards
Thomas
Business letter: This is a letter which is use in businesses, applicants send this to the firms.
Format of business letter is given below:
152-C Ella enclave, near Cambridge
15th June, 2018
147-Y Stella Club House, London
Respected Sir/ ma'am
I want to apply for the post of finance manager in your organisation. I am form finance
background and I have completed my graduation in post graduation in finance. Further I have
completed various courses related with finance.
Thank you and please consider my profile.
Your respectfully
HOJO
CONCLUSION
From the above given project report, it can be summarised that communication is the
process in which sender use various channels to send his message to the receiver. Different
methods and style of communication are there which can be utilise by sender to send his message
and before choose the final method, it is very important for sender to analyse the cost, time and
effectiveness related with each method of communication. Feedback should be collected from
the receiver as this increase effectiveness of communication process. With help of right method
of communication manager can communicate with employees in better manner.
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REFERENCES
Books and Journals
Allen, P., 2018. Artist management for the music business. Routledge.
Brink, K.E. and Costigan, R.D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?. Academy of
Management Learning & Education. 14(2). pp.205-221.
Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in
Malaysia. International Journal of Business and Information. 2(2).
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Luthans, F. and Doh, J.P., 2018.International management: Culture, strategy, and behavior.
McGraw-Hill.
McMurray, S. and et. al., 2016. Employer demands from business graduates. Education+
Training. 58(1). pp.112-132.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer
Berlin Heidelberg.
Siddiq, F., Scherer, R. and Tondeur, J., 2016. Teachers' emphasis on developing students' digital
information and communication skills (TEDDICS): A new construct in 21st century
education. Computers & Education. 92. pp.1-14.
Xin, J.F. and Leonard, D.A., 2015. Using iPads to teach communication skills of students with
autism. Journal of autism and developmental disorders. 45(12). pp.4154-4164.
Online
Communication Theory/Introduction. 2014. [Online]. Available.
<en.wikibooks.org/wiki/Communication_Theory/Introduction>
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