Communication skills for Business: Assignment (Doc)

Communication
skills for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Communication systems and models.....................................................................................1
TASK 2............................................................................................................................................3
TASK 3 ...........................................................................................................................................5
Communication in writing .....................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is defined as an act of exchanging opinions, views, thoughts and ideas with
others. It is the procedure which is exceptionally helpful in development and success of business.
It is extremely basic for business as far as sound colleague and customer communication (Allen,
2018). Great relations among workers is basic achievement factor for each business association
in this way, it is fundamental for a person to have great relational abilities. This report
incorporates correspondence frameworks and models used to collaborate with different partners
and in addition a few techniques and innovation used by organizations. Aside from this,
principles and barriers of communication are characterized in this report.
TASK 1
Communication systems and models
There are different models and frameworks are used in organizations with a specific aim
to make communication effective.
Communication models:
1. Shannon and Weaver Communication Model:
It is a popular and well known communication model utilized by business firms. This
model was proposed by Weaver and Shannon in year 1948. The framework is designed to
develop a powerful communication among sender & receiver. Factor that influences procedure
of communication is likewise discover by them. At first, this model was created with a specific
end goal to improve specialized communication yet later, it is broadly connected in
communication field. It manages a few concepts like transmitter, noise, channel, data source,
message, collector, encode and translate (Anthony and Garner, 2016). This model is one of the
simplest framework which is implemented by different firms. It is effective when individual to
individual communication takes place.
2. Berlo's model of communication:
This model was established by David Berlo in year 1960. It characterizes about the
components that influence individual components in communication that makes it more
proficient. It focuses on coding and decoding that happens before sender send message and
receiver get message. There are mainly 4 elements of this model, that is, sender, message,
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channel and collector. This model accept that, keeping in mind the end goal to make
communication viable, figuring designs and different components ought to be in synchronize to
that of sender. Beneficiary must have great relational abilities with the goal that powerful
communication can happens in business.
Communication Systems:
Electronic mail: It is the framework that enable business to interact electronically with
others by a system. In E-mail working, an electronic message is send by client over system and it
is put away in mailbox of receiver. Clients can edit, sort, save and classify messages and forward
to others. It regulates prompt access and scattering of data with the goal that time lag can be
removed that includes in using postal administrations (Brink and Costigan, 2012).
Fax: It is an electronic publishing & processing framework. This technology utilized
scanners, phones and modems to transmit writings and graphics to individuals and associations
overall who have phone get to. By utilizing fax machines, organizations can send various
documents to others. It enables them to recover archives utilizing keypad of touch telephone.
Voice message: In this sort of communication framework, message is directed by sender
over phone which is changed over by special device called codec. It changes over analogue
voice signals into digitized message. These are stored in server & transmitted over system. Voice
message is the most simplest way that wipes out different issues like "phone tag".
Range of processes used to communicate with different stakeholders:
Communication is identify as an effective and main tool which is used by each and every
organisation in order to communicate all information or data in an appropriate manner (Cegielski
and Jones‐Farmer, 2016). There are large number of ways and methods of communication which
is applied by the organisation are determined as below in a detail manner:
Formal approaches for communication: There are certain approaches and methods of formal
communication which are explained as below: Meeting: It is identify as an effective and simple more to communicate all information
systematically. This approach help individual to maximise their confidence level
appropriately.
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 Conference calls: This approach needs minimum cost of call phone and their plenty.
Thus it is essential for the business to provide their entire information about business
products and services to the clients. Email: It is an effective process of planning which is identify a a one-way
communication. There are different aspects which are included in this namely hard
copies, utilise emailed updates, poster and many other which support all to easily
communicate entire data to the people (Certo, 2018).
Informal approach of communication: IT is also consider as an effective and valuable part of
the communication which are applied by each and every business with motive to maximise their
sales and revenues within predetermined period of time. Hallway conversation: These is a type of meeting which has different form for individual
to one connection, but also be broad and does not set up false declaration with dropped
feature.
 Lunch meeting: These kindred surround can be more dependable for conjunctive,
acquiring commend, opinion and activity to make proper assist to the organisation.
TASK 2
Oral correspondence is the strategy through which sender can speak with beneficiary
through oral way. It incorporates verbal correspondence, interviews and so forth. It is the most
fitting way and applicable way through which both can speak with each other. Through eye to
eye correspondence sender can undoubtedly clarify the messages and collector can without much
of a stretch comprehend the message which is send by sender (Dubey and Gunasekaran, 2015). It
is more reasonable than composed correspondence. It likewise spares the group of sender
consequently sender can without much of a stretch decrease the workload and can work in a
legitimate and productive way. It likewise spares the season of sender as they can specifically
associate with collector and hence they require nit need to utilize composed method of
correspondence.
It is a more viable and productive way of correspondence as cooperation is up close and
personal between the sender and recipient. Therefore collector can without much of a stretch
comprehend the message in appropriate way. Quick recommendations can likewise be taken
from the beneficiary with the goal that sender can undoubtedly enhance the message. Recipient
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is likewise spurred as they can without much of a stretch comprehend messages of sender and
therefore they can undoubtedly give their perspectives in regards to the message. From the oral
correspondence there is mystery kept up amongst collector and sender. Along these lines thus
they can without much of a stretch keep up mystery of data and information which is traded
between the sender and the beneficiary (Kurtz, Draper and Silverman, 2016).
There is a business case in which many users are not satisfied with company. In this
process the company has to interview with the customers. Thus the company have to find
different methods and ways so that they can easily communicate their information with the
customers. Interview conversation is described below:
Interview conversation
Interview panel (Customer): Your services are slow and you have delivered poor quality
products.
My response: Sorry sir. This is the mistake of our staff. This mistake never happens again. So
please listen to me.
Interview panel (Customer): I do not listen to you any more. I have many issues and problems
due to this. I have to gift it to my friend. Due to your mistake I cannot deliver it to any friend at
time.
My response: Sir I can give another fresh product to you or I can compensate for that product as
it is of bad quality. Best way is that I can provide the superior quality of products.
Interview panel (Customer): I do not want any product now. I had seen your products. I can take
from another company.
My response: No sir. Do not do this. I can give you the good and superior quality of product.
This time quality is not poor. Please give a opportunity. I can satisfy all your needs and wants.
Through this you can easily deliver the products to your friend at time.
Interview panel (Customer): No thanks. I have faith on you. I can purchase product from
another company.
My response: I can easily communicate with you. I can deliver your product immediately in
some hours. It is of superior quality. Thus as a result it can directly leads to increasing your
satisfaction.
Interview panel (Customer): Are you giving a guarantee. As without guarantee I cannot
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purchase products from your company. If your products is in poor condition this time then I
immediately complain it to customer services.
My response: Yes sir you can complain. Now please a chance to the company. I assures you that
you will get good quality of product this time. With this you can get holiday packages of various
famous destinations and you can visit many places. Thus you can happy your family sir.
Interview panel (Customer): Let me think. You have given a guarantee. So I am ready to
purchase the products.
My response: Thank you sir. I do not disappointment you this time. So please purchase our
products. Yours products are delivered in few hours. Thanks you for taking our delivery. Nice
talking with you Sir.
Interview panel (Customer): Welcome. Same here. I am waiting for my delivery.
TASK 3
Communication in writing
Written communication is the method through which any person can easily communicate
with each other. It do not use oral mode to interact with the person (Moss,2017). Thus as a result
they can directly take the job. Here candidate is applying for post of HR manager. Different
modes of written communication are described below:
C.V.: It is the process through which an applicant can easily applies for any post. It contains the
qualification, personal skills and declaration. So hence company can evaluate It and can select
that applicant which they finds that they are suitable for required job position.
Curriculum Vitae
Name:
Address:
Contact No
Career objective: To perform activities in a reputed HR firm. I have to enhance my
communications skills.
Qualification:
 Special degree in HR.
 MBA in HR and media
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 Degree in HR, finance and media both.
Personal skills
 Dedicated and good interactive skills.
 Good analytical skills
 Can take decisions in all situations
 Have zeal and good enthusiasm s that I can prrfurm in a brtter manner
 Good thinker
Declaration: I hereby declare that above data is accurate and correct.
Date (Name)
Place
Email: It is the document in which company can send many messages to various applicants at a
time. This is generally used in the company (Nguyen, Newby and Macaulay, 2015). Through this
the firm can select any applicant who is suitable for the HR manager. Candidate is applying for
HR manager. Format of Email is explained below:
Send
To: [e-mail]
CC:[e-mail]
Subject: Regarding
post of HR manager
Respected Sir,
Good afternoon Sir. I want to apply for the post of HR manager. I have degree of PGDM and
thus I have different skills. Thus I have various qualification. I have also degree in HR. hence I
can also have good communication skills through which I can easily enhance my skills and
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services in an effective and efficient manner. I am also a good thinker and can solve all
problems
Thanking yours
Yours Respectfully,
XYZ
Business Letter: It is a letter which contain all details. Applicant has to apply for HR manager.
Format is explained below:
28-B Krugman estimates, near Guman heights, England, U.K.
20th June, 2018
50- D Central tasks, London, U.K.
Respected Sir,
Good evening Sir. I am applying for HR manager. I have MBA in HR and Media. I have also a
degree course in HR, finance and media. I have also worked in a reputed HR company before
applying here. Thus as a result I can also manage all activities and tasks in efficient manner.
Please consider my profile.
Thanking you as you have seen my profile
Thank you
Yours faithfully,
XYZ
CONCLUSION
From above report is has been concluded that business communication is very crucial for
every company. Thus as a result company can easily interacts and can perform all transactions
with all firm. Models and theories of communication are used. This helps company to interact
with all persons and other organizations. Oral communication is described and written
communications is also mentioned. It incudes Email messages, C.V. And business letter is letter
which help an applicant to apply for the posts. Thus company can easily select qualified and
educated applicant who is required for the job. Thus as a result they can easily build good
relationship with them.
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REFERENCES
Books and Journals
Allen, P., 2018.Artist management for the music business. Routledge.
Anthony, S. and Garner, B., 2016. Teaching soft skills to business students: An analysis of
multiple pedagogical methods.Business and Professional Communication
Quarterly.79(3). pp.360-370.
Brink, K. E. and Costigan, R D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?.Academy of
Management Learning & Education.14(2). pp.205-221.
Cegielski, C. G. and Jones‐Farmer, L. A., 2016. Knowledge, skills, and abilities for entry‐level
business analytics positions: A multi‐method study.Decision Sciences Journal of
Innovative Education.14(1). pp.91-118.
Certo, S. C., 2018.Supervision: Concepts and skill-building. McGraw-Hill Education.
Dubey, R. and Gunasekaran, A., 2015. Education and training for successful career in Big Data
and Business Analytics.Industrial and Commercial Training.47(4). pp.174-181.
Kurtz, S., Draper, J. and Silverman, J., 2016.Teaching and learning communication skills in
medicine. CRC press.
Moss, B., 2017.Communication skills in health and social care. Sage.
Nguyen, T. H., Newby, M. and Macaulay, M. J., 2015. Information technology adoption in
small business: Confirmation of a proposed framework.Journal of Small Business
Management.53(1). pp.207-227.
Xin, J. F. and Leonard, D. A., 2015. Using iPads to teach communication skills of students with
autism.Journal of autism and developmental disorders.45(12). pp.4154-4164.
Online
Communication Theory/Introduction. 2014. [Online]. Available.
<en.wikibooks.org/wiki/Communication_Theory/Introduction>
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