Making Effective Communication Skills for Business INTRODUCTION 3 TASK 13 Communication Systems & Models Utilized in Business

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Communication systems & models utilized in business.............................................................3
Communication technology and method in business..................................................................5
Making effective communication...............................................................................................6
TASK 2............................................................................................................................................6
TASK 3 ...........................................................................................................................................8
CONCLUSION................................................................................................................................3
REFERENCES ...............................................................................................................................4

INTRODUCTION
Communication refers to the 2 way process which includes a sender & a receiver. It is the
way by which businesses convey important information to their stakeholders. In organisations,
various communication channels are used in order to interact with employees and imparting
information by writing, speaking and other medium (Conrad and Newberry, 2012). The present
assignment includes various models & systems of communication utilized by firms to interact
with their stakeholders. Apart from this, several methods and technology used by organisations
as well as principles and barriers of effective communication is discussed in this report.
TASK 1
Communication systems & models utilized in business
Communication is defined as an act of conveying messages to others. It is the essential
process that is assistive in business success and growth. Firms utilize several models and systems
for the purpose of making communication effective. When communication takes place, sender
encodes message by utilizing preferred medium. Message is decoded by receivers side and then
after data processing, reviews are taken back by using similar mode. Communication model is
the concept which are being used by firm for analysing communication process within
businesses (Robles, 2012). It assists companies to determine how communication process works,
messages received, understand and transmitted by other parties by utilizing this model. Some
models are discussed below:
Shannon's Model:
It is the model which is developed by Shannon which laid down foundation of several
communication models which assists in respective fields.
Illustration 1: Shannon's Model

In this model, sources are the individuals who sends messages by utilizing a particular
channel known as transmitter. It converts that into signals and channels pass on the message to
decoder. During this process, some noise takes place which distracts information and influence
communication flow (Certo, 2018). This results in communication of wrong message to receiver.
It is simplest model that is executed by various firms and is effective at the time when there is
person to person interaction takes place.
Berlo's Model:
The another model of communication is Berlo's model which assists in analysing the
relationship between individuals who send or receive messages. According to this approach, the
message is properly encoded & decoded. When both parties have proper abilities and skills, it is
found that communication will gets effective. There are 4 main components of this models and
each of them has sub component.
Types of communication system:
PBX phone system: In terms of business communication, it is one of the effective tool. It
is a kind of private telephone line utilized within firm and outside lines are used by users in wide
range in order to make external calls.
Voice over internet protocol: It is a alternative system of land line phone. It works by
transmitting phone calls with the assistance of utilizing digital connection which combines
traditional phone call with internet speed. For making international calls, it is utilized with
special features of voice mail & caller ID.
Video Conferencing: In order to conduct meetings, seminars etc. this kind of
communication system is used. It will assists in increasing productivity and at the same time,
reducing travel expenses. Plenty of benefits are there for making an investment in plan of video
conferencing (Hartman and McCambridge, 2011).
Processes used to communicate with stakeholders:
Various processes are used for communication with stakeholders in an effective way.
Informal and formal methods are used by business in order to interact with stakeholders. These
methods are defined below:
Formal communication method:
E-mails: This is the method in which e-mails are sending by an individual to another
person. It allows firm to communicate electronically.