(solved) Communication Skills for Business: PDF

Added on - 22 Nov 2020

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COMMUNICATIONSKILLS FOR BUSINESS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1(Covered in PPT)........................................................................................................................1TASK 2............................................................................................................................................1TASK 3............................................................................................................................................2CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONCommunication play a very important role within organisation in the context ofinteracting as well as sharing information with others. Interacting within business means to senda message by using different communication channel such as television, word of mouth, internet,print media etc. In business association, it supports in making proposals as well as plans,executing decisions, reaching agreements and many more. Besides this, assignment has statedvarious system and models of communication are used in enterprise. Readers will also knowabout various process which are needed by organisation to communicate with stakeholders alongwith that also submit email, CV and letter.TASK 1(Covered in PPT)TASK 2Role playSpoken communication is an proper process to convey data and information by usingwords of mouth (Al-Mahrooqi, 2012). This type of interaction is mainly needed by personaldiscussion as well as staff meetings. Conversation held within interviewer who is a client orbuyer and Customer service executive are given below:Interviewer (Customer)– Respected Mam/Sir, I didn't get by goods or services within a giventime as promised by receiver.CSE (Response)– I am sorry for troublesomeness Sir. Let me check your request time.Interviewer (Buyer) –Ok sure sir. Please give me replay as soon as possible.CSE (Response) –Yes sir!! I had checked your request time, the reason of not fulfilling yourpromise of delivering a goods on time is due to stock problem as some of goods are damaged wewill soon deliver your products.Interviewer (Client)– I literally don't care about your issues I just want my goods as soon aspossible I can get.CSE (Response)– Yes sir, we are trying to solve the issue as well as I will deliver your productfast at lower cost also. Therefore, we will not charge any cost of your shipping.Interviews (Client)– Thanks a lot, Please kindly provide it fast it is very urgent for me.CSE (Response)– Sure sir, for further queries contact us.1
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