Communication Skills for Business

COMMUNICATION SKILLS FOR
BUSINESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Communication models and systems used in businesses:.......................................................1
2 Communication methods and technology in businesses: ........................................................2
3. Making communication effective:..........................................................................................3
TASK 2............................................................................................................................................4
Oral communication....................................................................................................................4
TASK 3............................................................................................................................................5
Communication in Writing:........................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication: A communication is process by which information exchange individuals
between Sender and receiver. The report is about communication models, it will describe about
the theories of communications such as Linear model and Transactional model. Assignment will
cover communication methods used in business that is verbal and non-verbal methods.
Communication skills will be explained and brief description will be about oral and written
interaction. Study will discuss written communication methods such as formal letter, e-mail, cv.
This report will also get you to the working in the communication of a peole, staff member and
worker and employee of the company.
TASK 1
1. Communication models and systems used in businesses:
These models are the systematic representation of a process which helps in understanding
how the work can be done (Berger, 2015). It is a concept which use to explain human work. For
an example , conversation between manager and the employee. Just like what work the
employee will give to the employers and then they will discuss about the work or coordinate with
each other. This model is a exchange of messages, thoughts and information to the person .
 Linear Models: Linear model is a one way communication model. The message send by
the sender is receive straight to the receivers. There is no feedback concept. Linear model
is also applied in television , radio etc. It is a straightforward model. It just contain a
straight forward method but no feedback to the manager company
 Transactional Model: A transactional models is a process in which person don't
communicate to exchange only message. In this communicate to create relationships
between the sender and receiver (Zhang and Leung, 2015). In this model sender and
receiver play same role simultaneously. This model contains feedback to the employee.
Thus, it is two- way coordination between people. These model can also get a feedback
and can see the feedback of the employee so that if there is a problem they can again
communicate with the person who has send the message to the manager .
The system used in businesses is a transactional model mostly so that if the sender
receives the message to the receiver they can get the feedback of the message. In the businesses
the transactional model is good so that the if the employee is receiving the message to the
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employers after that employee can get the feedback of the message. Employees, investors,
consumers are major stakeholders of any business.
The business system communicate with the employee and employers by using linear
model or by using transactional model also (Vaishnavi and Kuechler, 2015). By using linear
model the employee and the employers can communicate directly to each other but the employee
cannot get the feedback by the employee. Using Transactional model the employee can
communicate with the employers and also get the feedback after the work is done.
2 Communication methods and technology in businesses:
There are some various type of methods used in the it such as writing , speaking ,
visualization . These method provides a coordination between the managers and the
employee .These all methods are describe into two methods that is verbal and non-verbal
methods (Ha and et.al, 2015).
 Verbal communication : This means sharing information by using individuals speech .
Individuals working with a businesses to workers. This method means share information
by means of words. Verbal communication include all the sharing information such as
message in a simple language. Message should be easily understand by the manager from
the employee.
 Non-verbal method: This method includes facial expression the tone of the person how
they speak. This method can communicate by visualization just like body movement ,
face to face talk , eye contact (Bertrand and Hughes, 2017). In non verbal
communication it easy to represent yourself through visualization , and can see how they
react with them in good manner or not.
In the business manager can communicate these technologies Skype, IMO, to
communicate visually to the employee so that the person see the how employee is reacting to the
manager. This business can also be done as technology by e-mail , letters , so that they can share
there information.
The benefits of formal and informal communication: The formal communication is done
properly there is no wasting of time between the employee and the works . It is maintain as a
relationships authority in organisations. It work in a very discipline manner. All the formal
communication between works ,staff members and an employee are kept as record in there office
permanent. The informal method can taken as all type of communication. It move freely in all
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