Communication Skills for Business (doc)

Added on - 22 Nov 2020

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CommunicationSkillsfor Business
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT...........................................................................................................................1TASK 2............................................................................................................................................1TASK 3............................................................................................................................................2CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONCommunication is a best method of sharing information. Normally oral, written, visualconversation are mostly used by organisation transformer data from one place to another. It is amanagement responsibilities to develop action of plan to execute or develop strongcommunication network at work place thus help to reduce conflicts, speed of transferring contentand many more. It is very beneficial to enhance employees satisfaction and productivity resultedthey achieve their target in limited period of time. In this report includes communication model,system, method and its principles. Also cover oral conversation between interviewee and clients.This assignment includes three formal written capabilities of individual.TASK 1Covered in PPTTASK 2Communication is a process which affect clients behaviour so that it very important foran organisation to hire person those have higher skills of communication resulted theyappropriately close deal and get higher customer's satisfaction effectively. Oral conversationmean one person has share data with mouth to others and they hear it. This process are donesimultaneously in which person says something and other listing them on same time. Accordingto report, interviewer has provide condition to interviewee in this they make oral communicationwith clients those can not receive goods on time resulted buyer are not satisfy with organisationservices. That explain as follows:Buyer: Hello...Interviewee: Hello sir.....how can I help you.....Buyer: I have purchase XXY product from your company five days before...... but till now,delivery of that product should not be done...........Interviewee: Okay sir..... let me check.......Buyer: Check it properly and tell me what is your company policies, rule, ethics for theirclients............. I am very disappointed with your services........Interviewee: Sorry for inconveniences sir, I am apologise on the behalf of organisation...... butdue to three holidays those are came simultaneously, delivering work are affected.......1
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