Communication Skills for Business

This presentation explores the importance of effective communication in business and how it connects employees and management. It covers different communication models, methods, and technologies. It also discusses the principles of effective communication and how to overcome barriers. References are provided for further reading.

Task 1
Communication skills
for business
(TASK 1)

Table of content
 Introduction
 Communication model and process to interact with different stakeholders
 Methods of communication
 Benefits of formal and informal communication
 Technology is used for different types of communication
 Principles and barriers of effective communication
 Conclusion
 References

Introduction
 Effective communication is an imperative part for any business
association as it allows people to share their ideas and thoughts
which are related with business concern.
 Business communication connects all employees and
management together as they can take necessary decisions
regrading growth and development of a firm.

Communication model
Business communication helps management to determine
suitable solution of all problems and issues and recognise
best solution for the same. Following is defined various
communication models, such as -
 Aristotle Model
 Helical Model

Continue...
As same as all business associations, WALMART also uses a systematic
communication process so as to interact with its stakeholders, such as
– customers, shareholders, employees, management etc. Following is
discussed steps of communication process, such as -

Methods of communication
 Verbal communication
 Written communication
 Oral communication
 Non-verbal communication

Benefits of formal and informal
communication
Advantages of formal communication -
The main advantage of formal communication as it increases
efficiency of overall conversation because sender follows pre-
determine terms and conditions.
Advantages of informal communication -
In informal communication, staff members can easily disclose
their needs and emotions to higher authority without any
hesitation.

Technology is used for different types of
communication
Emails – This form of communication aids in managing standard of
the organisation. Emails can be sent by management or individuals
to get aware all of them with the same information.
Videoconferencing – It helps top management interact all offices and
their employees and recognise their issues and problems. The tool
helps in managing camaraderie among office personnel despite
long distances.

Principles of effective communication
 Principle of clarity
 Principle of objective
 Principle of understanding the receiver
 Principle of consistency
 Principle of completeness
 Principle of feedback
 Principle of time

Barriers to effective communication
 Physical barriers
 Personal barriers
 Semantic barriers
 Status barriers

Conclusion
 From the above mentioned report, it get analysed that
communication plays a vital role in growth and success of
every business association thus all individuals can share
their ideas and thoughts with each other.
 The presentation has involved all aspects of communication
so as to implement free flow of communication within
workplace.

References
 Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-
Hill Education.
 Chen, H., Chiang, R.H. and Storey, V.C., 2012. Business intelligence
and analytics: from big data to big impact. MIS quarterly, pp.1165-
1188.
 Conrad, D. and Newberry, R., 2012. Identification and instruction of
important business communication skills for graduate business
education. Journal of Education for Business. 87(2). pp.112-120.

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