Communication Skills for Business: Formal, Informal, and Technology

This report provides a comprehensive overview of communication skills in a business environment. It begins by introducing the importance of communication and then delves into various communication models and systems, including the Aristotle and Shannon & Weaver models. The report explores the benefits of both formal and informal communication systems, highlighting their distinct roles in conveying information. It also examines how communication varies depending on different stakeholders within an organization. The use of technology in formal and informal business settings is discussed, emphasizing its impact on communication efficiency. Furthermore, the report identifies and analyzes common barriers to effective communication, such as lack of attention and interest. The conclusion stresses the crucial role of communication in enhancing information flow among business members, underscoring the significance of both formal and informal methods. The report includes references to support its findings and recommendations.

COMMUNICATION
SKILLS FOR
BUSINESS

Table of Content
Introduction
Communication models and systems used in Business
The benefits of Both Formal and Informal communication system
Formal and informal communication
Communication varies on stakeholders
Use of technology for different types of communication
Technology in Formal business environment
Technology in Informal business environment
Barriers to effective communication
References
Conclusion

Introduction
Communication is an important factor of business environment as it helps in
expressing ideas, thoughts, views with management. It can be understood as a
process as it maintain the healthy relationship among all the human begin so that
they can easily initiate, execute and accomplish all the activities of the business.
This file will cover about the different model and systems of the communication
and the benefits of both informal and formal communication.

Communication models and systems
used in business
Communication models and systems are very essential to the business as it
describes the human communication process. This process works for sending
and receiving the message or transferring the informative information from
one person to another person. An effective communication within the
organisation will help them to attain higher success and growth in the
marketplace. There are various model and systems of communication from
which some are defined below:

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Aristotle model: This is the most
effective model which is developed
by the Aristotle. In this he is giving
priority to the public speaking
rather than the interpersonal
communication. It is formed with
the help of five elements such as
speaker, speech, occasion, audience
and effect.

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Shannon & Weavers model: This
model is developed in 1948 by
Shannon who was an American
mathematician and electronic
engineer and other Weavers was an
American scientist. It is designed
with the purpose of improving the
communication between the sender
and receiver.

The benefits of both informal and
formal communications system
Communication is an essential part of the business as it have direct positive
impact on employees mind so it is necessary for the organisation to choose an
appropriate communication method which enables them to easily interact their
employees. Here are explained some of the communication methods:

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Verbal: It is the simplest form of communication as it involves delivering the
message by using words verbally with the help of telephones, meetings,
seminars, training session, and face to face conversation. In this method the
feedback can be attain just after the message is receive which provide great
benefit to the management in taking effective decisions.

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Non-verbal: This method included sending the information without taking the
help of words. For delivering the message the eye contacts, shaking hands,
gestures, pitch, one's body language and many others are used for
communicating with each other.

Formal & informal communication
Formal: This method refers to interaction with another person through
various official channels. It is useful for the business as it ensures the transfer
of an accurate, smooth and timely information to another person. It is mostly
used where a range of employees work together to accomplish a specific goal.

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Informal: It is the unofficial from of communication where information is
exchanged among two or more individuals without considering the prescribed
official processes, systems and rules. The informal communications depends
upon personal and informal relations. The person has free environment to
speak about any personal and non professional topic in such kind of
communication.

Communication varies on the stakeholders
In any organisation there are various stakeholders such as creditors,
employees, shareholders, suppliers, and directors etc. It is essential for an
organisation to establish a proper and healthy communication with all the
stakeholder as the success and growth of the business depend on it