Communication Skills for Health and Social Care Management : Report

Added on - 22 Jul 2020

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COMMUNICATION SKILLS FOR HEALTH AND SOCIALCARE MANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1Task 1...............................................................................................................................................1Different modes of communications......................................................................................1Impact of personal relationships for effective communication..............................................1Impact of non-verbal communication to oral communication...............................................1Factors that impact clarity of communications......................................................................2Environmental factors: it includes noise pollution which impacts concentration. Poor lightingalso disables a person to understand any non-verbal communication....................................2Impact of technology on oral and written communication.....................................................2Uses of conventions in written communications....................................................................2Task 2...............................................................................................................................................3Process of communication within health and social care organisations with examples........3Formal communication methods............................................................................................3Communication skills needed in face to face interactions.....................................................3Issues of confidentiality..........................................................................................................3Additional skills needed by health care professionals............................................................4Task 3...............................................................................................................................................4Planning for the meeting........................................................................................................4Oral presentation using technology........................................................................................4Key points regarding staffing and budget reductions including charts and graphs................5Task 4...............................................................................................................................................6Presentation...........................................................................................................................6Outcomes of the meetings......................................................................................................6Effectiveness of my oral and written communication............................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONIn today's world, it is essential to have excellent communication skills for every one.It is very important to be successful in any field. In health and social care management, it plays a veryimportant role. This report will cover preparation of some notes which will be based on the impacts of differentmodes of commutation on staff of Alpha home services and its service takers (Moss, 2017). Also it will includenotes on presentation of various impacts on both the staff members and also the users of its services.Task 1Different modes of communicationsThere are various types of communication which can be used to communicate with both the staff and users ofthe services. These are given as follows:Verbal communication:This kind of communication includes speaking and listening In which one personspeaks and the other one listens. Being a member of residential care homes like Alpha home services, a careworker needs to apply verbal communication mode to figure out problems of users, to give answer to theirquestions, and also to provide support to them. It can also be helpful to give contribution to the team membersas well as for breaking any bad news in front of them.Non-verbal communication:It is a kind of communication in which a person convey his message by his bodylanguage or by some kind of gestures. Some use facial expression to communicate, while some choose tocontact physically (Livingston and et. al. 2014). Also, many people try to make an eye contact, or can say theirmessage with any other gesture. This type of act can be used sometimes because people find it more appropriateat any particular time rather than communicate by speaking. It is used for the care users and sometimes for coworkers too.Impact of personal relationships for effective communicationIt is essential for every one, especially in health care or residential care centres like Alpha home servicesto communicate effectively with each other. To make the communication more effective it is required to havegood personal relationships between a care taker and a service taker (American Speech-Language-HearingAssociation, 2016). The strong relationship is also needed in building a bond between two co workers too. Inthis way, they will communicate easily to one another, also by the time passes, it will take less time to conveymessages from one person to another.Impact of non-verbal communication to oral communicationIt is an old saying that “actions speak louder than words”. It is true. One can use his or her smile, voice,or any other gestures to communicate without saying anything verbally. This makes the communication more
impactful when, the other person is deaf or both deaf. It can also be more effective way to communicate whenthe other person is not familiar with the speaker's language while he is speaking. In these kinds of cases, if acare taker is skilled enough to communicate with non-verbal language, it will be beneficial to make otherperson understand what he is trying to convey with his movements or gestures.Factors that impact clarity of communicationsEnvironmental factors: it includes noise pollution which impacts concentration. Poor lighting also disables aperson to understand any non-verbal communication.Sensory disability:The problem related to vision or hearing is a big factor which can impact thecommunication in negative way. It disables a blind person to see the writing signs and for a deaf person tounderstand verbal language.Cultural problems:different people comes with different language and culture. The common language ofcommunication varies from person to person which creates problems to understand the language with whichone is communicating.In addition, the situation of stress and different emotional levels of people, also impact greatly in the effectivecommunication.Impact of technology on oral and written communicationPositive impact:technology makes communication easy when used appropriately. When a care taker of heathand home care services like Alpha home services knows use of technology like mobile and e-mails, it becomesmore easy to communicate.Negative impact:after the vast use of technology, today's generation has lack of interpersonal skills like non-verbal and expression by face and gestures. This effects badly the non-verbal skill of communication. Becausepeople generally use texting or chatting rather than by communicating face to face.Uses of conventions in written communicationsConventions include spellings, grammar, sentence formation etc. It helps to understand the written stuffclear. For example, in health care centres such as Alpha home services, it makes easy for both the service usersand also care givers to understand the written stuff clearly. They can read the written thing very easily andclearly. This helps them to act according to the written stuff. It also helps to improve written communicationskills.
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