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Communication Skills in Health and Social Care

   

Added on  2020-06-04

9 Pages2279 Words3809 Views
COMMUNICATING
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Table of ContentsNTRODUCTION.............................................................................................................................3TASK 1............................................................................................................................................31.1 Theories of communication...................................................................................................31.2 Communication skills in health and social care....................................................................41.3 Methods of dealing with inappropriate interpersonal communication.................................51.4 Strategies for visually impaired people and to overcome communication barriers..............5TASK 2............................................................................................................................................6Covered in Brochure ..................................................................................................................6TASK 3............................................................................................................................................6Covered in PPT...........................................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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NTRODUCTIONCommunication is important medium to transfer view and necessary information witheach other. It is required to have effective communication among the employer and employees sothat they share essential elements. It is important to be in every organisation whether it is ofprivate sector or public sector (Bennett, 2010). Communication is key part in health and socialcare industry as Residential Home. This organisation takes care of old age people and personwith disability and provides them facility like their home. It is required to have effectivecommunication skills among the social and health care workers so that they can identify theneeds and wants of dependent person and may provide facility accordingly.TASK 11.1 Theories of communicationCommunication is required at each stage. There are many theories that can be used to makeeffective communication as:-1.Communication cycle theory:This theory was developed by Charles Berner in 1965. It is two way process. It states thateffective communication among health care professionals is required so that they may respond toverbal and non-verbal feedback. Communication cycle consists of six stages.An idea occur- It is very first stage, where idea and some information occur in the mindof doctor and nurses that is required to communicate to patient.Message coded- At this stage, it is required for processional to code their message ineffective way like use of British sign language to know the problem that is faced bypatient.Message send- The information that is required to communicate to patient is send to otherparty (Betancourt, J.R and et.al., 2016).Message perceived- Here, focus is made on receiver who receive information via signlanguage. It is required to communicate message to person in more quicker and effectiveway. Message decoded- It is to interpret the message that is send by interpreter. It is totalassumption that how people will take such information so staff notices body languageand facial expression of receiver.
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