Communication skills in business.

Communication skills in
business

Table of content
• Introduction
 Communication models
 Methods of communication
 Technology is used for the different types of communication
 Benefits of formal and informal communication
 Principles of effective communication
 Barriers of communication
 Conclusion
 References

INTRODUCTION
 Communication plays a vital role for every business organisation
in terms of sharing information as well as interact with others.
Communication may intentional and intentional.
 Business communication means to convey a message by using
various channels of communication like – internet, print media,
word of mouth, television etc.

Communication models
Communication models are efficient portrayals of the procedure
which helps in seeing how correspondence functions should be
possible. These models demonstrate the procedure allegorically
and in images. Following is defined different models of
communication, such as -
 David Berlo
 Barnlund model of communication

Methods of communication
 Verbal communication
 Non verbal
communication
 Visual communication
 Written communication

Technology is used for the different types of
communication
In present scenario, several tools and techniques are acquired by
business organisations so as to communicate with
individuals.
 Emails
 Smartphones and texting
 Videoconferencing

Principles of effective communication
 Principle of clarity
 Principle of objective
 Principle of understanding the receiver
 Principle of consistency
 Principle of completeness
 Principle of feedback
 Principle of time

Barriers of communication
 Psychological Barriers
 Language Barriers
 Physiological Barriers
 Physical Barriers
 Attitudinal Barriers

Benefits of formal and informal
communication
Formal communication
 Smooth
communication
system
 Less errors and
mistakes
 Consciousness of
communication
Informal communication
 Informal communication gives an
opportunity to employees to share
their complaints, claim or
grievances.

Conclusion
 From the above mentioned report, it get analysed that business
communication plays a crucial role in growth and success of
every business association.
 It helps people to share their ideas and thoughts with top
management without feeling any hesitation.

REFERENCES
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning
communication skills in medicine. CRC press.
Pearson, J.C., and et. al., 2011. Human communication. New York, NY:
McGraw-Hill.
Schell, J.O., and et. al., 2012. Communication skills training for dialysis
decision-making and end-of-life care in nephrology. Clinical Journal of
the American Society of Nephrology, pp.CJN-05220512