Assignment on Communication Process
ATHE offers Level 4 Qualifications in Management, including a Certificate and Diploma. These qualifications are flexible and offer diverse progression routes.
28 Pages9463 Words217 Views
Added on 2020-07-23
Assignment on Communication Process
ATHE offers Level 4 Qualifications in Management, including a Certificate and Diploma. These qualifications are flexible and offer diverse progression routes.
Added on 2020-07-23
ShareRelated Documents
Communication Skills
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1TASK 2............................................................................................................................................8TASK 3............................................................................................................................................9TASK 4..........................................................................................................................................12TASK 5..........................................................................................................................................14CONCLUSION..............................................................................................................................16REFERENCES..............................................................................................................................17
INTRODUCTIONIn the recent era, every company focuses on to adopt and use appropriate communicationtechniques and methods within the organisation so that employees and employers of the firm caneasy to communicate with each others. It helps to build health relationship and mutualunderstanding among them(Arnold and Boggs, 2015) . So that they will significantly performtheir tasks and operations also can attain their decided goals and objectives. Apart from this,communication can be consider as an important process because with the help of this staffmembers and customers can easy to communicate or interact with each others as well as they canshare their ideas, views and problems in a effective and efficient manner. In the other hand,SHDE is a local electrical suppliers and it repairing devices and electrical items with regionalcentres and shops. This company recently facing operational problems then it impacting oncustomer's satisfaction level. Therefore, Senior Management Team (SMT) of SHDE has beeffectively analyse and evaluate the communication factors because they negative impacts onbusiness firm as well as consumers also complaining towards poor services and facilities. Hence,as a training consultancy have to e provide appropriate solutions to organisation so that they cansystemically resolve their communication issues. In this assignment will be produced a formalreport, thus in which will be mentioned appropriate communication process also different modesof communication which can be used by SHDE for several purposes.(Kurtz, Silverman andDraper, 2016) Additionally, here will be prepare a presentation about formal communicationsystem and effectiveness of social media to interact with customers. In the last will be conduct ameeting in which will be discussed about tactful factors and how technology impacts oncommunication process. TASK 11.1 Communication processCommunication can be carried out as an important process for every organisation becausewith the help of this effectively can interact and communicate with each others as well as shareany kind of informations. It plays significantly role because with the help of this systemically canunderstand the demand and problems of customers. Moreover, it is necessary for every businessfirm must be conduct appropriate communication system in the working environment so thatemployees and employers can easy to interact with each others. While company using and1
adopting impressive interaction procedure then high number of customers can easy to attracttowards enterprise. Due to this, respectively increased profitability and productivity of thecompany (Berkhof and et. al., 2011). Due to ineffective communication channel, SHDE faceissues related with customers complaining of poor services. For attaining the positive results,company focus on delivering quality goods and services by communicating with their targetcustomers. In the other hand, there are explaining effective communication process for SHDE.Hence in which included some stages which explaining under below such as : Illustration 1: Communication process§(Source- Williams, 2010)Sender: A person who provide a message with proper intention to giving informationand ideas to other people which can be known as sender or inter-actor. In this senior staffand line manager provide information to their workers so that they can easily improvetheir services in front of customers. Ideas: This is the subject of communication process thus in which may be includedopinion, attitude, feelings, ideas, views and so more of an individual person. In this, themanager of the company share views and ideas in front of workers to making them ableto interact with their customers. Encoding: After delivering the communication matter to other persons then will berequired to use words, actions and picture. Conversation of information can be encodingwith the help of appropriate symbols. (The Communication Process & The Elements ofCommunication, 2010)2
Communication channel: A person who seeks to be communicating with other personsthe it is required to be use appropriate communication channel for sending importantinformation and data. Receiver: It can be consider as a person who receive the information and data whichprovided by the sender. Decoding: In this stage of communication process, receiver convert the collectedinformation and data in the extract meaning. Feedback: This is the last step of this process, in which identify that is receiverunderstood the message or not which has been send by the sender. In the context of SHDE holding, it is required for this company should be adoptappropriate communication process but sometimes it is not effective in some situation. Due tothis, employees, employers and customers cannot effectively interact with each others alsocannot share their problems and ides. By using effective communication process company caneasily improve their customers base by providing them quality services as per their requirement.With the assistance of this SHDE can easily understand customers demand towards its productsand services and also provide them same to reduce customers complaints. This will enhance thepositive image of the company at market place. 1.2 Appropriate use of different modes of communication for different purposesModes of communicationAs per above define effective communication process aids to build healthy relationshipbetween two persons so that they can easy to interact with each other as well as can share ideasand views in a impelling style. Thus, at this time there are several type of communicationmethods and techniques which can be used by the SHDE for giving proper satisfaction tocustomers as well as resolve their dealers and suppliers problems. Appropriate interaction toolshelps to develop mutual understanding. Due to this, respectively attract high number ofcustomers towards company also enhance profitability and productivity of the business firm. It isnecessary to be adopt and use appropriate communication method in several situations of thecompany so that employers an employees can effectively get significant result and solveproblems and issues with the help of suitable methods and techniques. (Kameg and et. al., 2010)Moreover, there are explaining major communication modes in the context of SHDE such asfollows: 3
WRITTEN: This is one of the best and important style of communication because inwhich included any type of message and information related any subject. Thus, it can beunderstand as formal communication process because mostly its using by business firmsfor transferring information one person to another person in the formal manner.Therefore, in which included different type of methods and modes of communicationsuch as follows: Newspaper: Generally, this is the important way of written communication method.Thus, with the help of this effectively communicate with employees. In which mentionedplanning of the company, policies, producers, norms, ethics, objectives, mission, vision and somore. Publication of monthly paper:Large organisation are publish monthly paper for theiremployees so that they can effectively provides appropriate information and data to their staffmembers.Letters: This can be consider as necessary type of written communication because withthe help of this effectively provides appropriate information of employees in the formal manner.Thus, sometimes top level management of the SHDE send letter to their employees. It is consideras an effective way to provide accurate information to workers and customers in relation to thecompany products and services. Employee's notebook: Sometimes, within the organisation provides notebooks toemployees in which included history of the company, rules, polices, objectives and so more. Forexample, manager of SDHE, give notebook to their workers so that they can easily understandabout company policies and policies which may help them at the time of performing theiractivities. Notice: It is also one of the best and essential way of communication thus it used by theevery company fro inviting to all employees for a particular meeting. For example, line manageof SDHE give notice to their staff members for inviting them for meeting and another task aswell. With the assistance of this, company manage their ethical environment at workplace. Memo:It is largely used by the organisations, hence, it can be used a short form of letterfor giving appropriate information and data to company's staff members. 4
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