Communication Strategies for Carden Park Hotel in Sri Lanka: Enhancing Coordination and Collaboration

Contents
Introduction......................................................................................................................................2
LO1 -Describe and analyze the purposes and principles behind different forms of organizational
communication................................................................................................................................3
Different Forms of Organizational Communication....................................................................3
Purpose of Organizational Communication.................................................................................3
Principles of Communication.......................................................................................................4
LO4 - Apply the principles of effective communication to enhance practice.................................5
LO5 - Evaluate the communication practices of themselves and others.........................................6
Communication Practices Followed............................................................................................6
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Introduction
This is the report which is discussing the communication problem which is being faced by the Carden
Park Hotel in Sri Lanka. The hotel is facing the issues related to communication and coordination that are
required to resolve for which this report is detailing the purpose, principle, and importance of the
communication along with the development of the communication strategies which will eventually be
helpful in maintaining the communication in a hotel with the hotel staff and other concern parties.

LO1 -Describe and analyze the purposes and principles behind different forms of
organizational communication.
Organization communication is basically a communication which involves exchanging of information,
ideas within the organization as well as outside the organization. For the success of the organization, it is
really important to have effective communication within the organization because with the help of
communication all the problems are well identified and solution to the same is provided (Güngör and
Sahin, 2018).
Different Forms of Organizational Communication
 Internal Communication
 External Communication
 Personal Communication
Internal Communication: The communication which is conducted internally within an organization is
known as internal communication. The internal communication can be done orally, face to face
conversations, meetings, etc. Written communication is the communication which involves reports,
letters, instructions that can be used for speedy communication. Internal communication involves
horizontal, vertical, upward and downward communication. This will be helpful in conveying attitude,
suggestions, and opinions (Riforgiate, et. al., 2019).
External Communication: Communication with the external parties is known as external
communication, the external parties includes customers, government agencies, suppliers, local
community and other interested authorities. Without communication, the problems of the external parties
cannot resolve this is the reason that external communication is very important.
Personal Communication: This involves the exchange of personal information, feelings and ideas at a
personal level rather than discussing things at the business level because it is not necessary that all the
communication is done are related to business it can be personalized too. Personal communication is
considered to be good for business development as it is helpful in the development of the personal
relationship.
Purpose of Organizational Communication
 Coordination: With the help of organizational communication the activities of the staff are well
coordinated and the efforts are well managed by using effective communication.
 Information flow: With the help of communication can flow easily inside and outside the
organization by setting the organizational goals and sending the right information whenever required.