This study material covers topics such as the Johari Window, formal organizational communication, active listening, and therapeutic communication. It provides an understanding of effective communication techniques and their importance in various settings.
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Running head: COMMUNICATION Student Name Student No. Unit Title: Effective Communication Technique
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COMMUNICATION Question 1: The Johari Window The Johari Window is a psychological model that explains about the relationship and the mutual interaction between people in a group. It is a tool that helps one understand their relationship with themselves and that of fellow members in a group. The objective of this model is to create trust within the group setting by disclosing information about oneself with the group members. The Johari window is made up of four quadrants the open self, the blind self, the hidden self and the unknown self. The open self-quadrant explains the behaviours, attitudes, skills and features that one is aware of about themselves and are willing to share with others. It explains a state whereby one is straight forward to themselves and others about their intentions (Geyer and Young, 2009). The hidden self is the state of a person know to others but not known to him. This occurs especially when one unconsciously copies personalities. The hidden self indicates the state of a person known to himself but unknown to others (Parveen, 2015). This is seen mostly in introverts, people who do not share much about themselves. Lastly is the unknown self. This state is unknown to neither the individual nor to others. In a health care setting where there is ineffective communication and the physicians are under immerse stress, the idea to solve this is increasing the open area of the Johari window. This can be done by reducing the hidden area, whereby the health care professionals tell one another about their unknown aspects. They could also help one another to minimize the blind area by trying to learn themselves from what others tell them (Videbeck, 2010). This would help bring sanity at the work environment. Question 2: Formal Organizational Communication Formal communication depends on the formal organization in a firm. For effective management, communication should flow smoothly down the hierarchy of management.
COMMUNICATION Formal communication stabilizes communication thus bringing out the clarity of the message. There are three types of formal communication: downward, upward and horizontal communication. Downward communication flows downwards through the management hierarchy, from the superiors to the subordinates (Scott and Lewis, 2017). This type of communication occurs during dissemination of orders, policy directives and instructions. Downward communication is beneficial if the feedback is constructive. This communication build up an atmosphere of transparency by passing information through the official channels. The employees’ morale is boosted by frequent downward communication as it shows the management is concerned about their progress. Upward communication is the opposite of downward communication. It originates from the subordinates to the superiors. Upward communication helps providing suggestion on how to improve the work environment, solving work related disputes and sharing ones feelings about the firm. Upward communication is very beneficial in solving problems. Once a problem is brought to the superiors, the bigger possibility is that it will not occur again. This communication gives rise to valuable suggestions and ideas from the subordinates. The biggest disadvantage about this communication is that handing down of decisions by superiors could occur. Lastly, horizontal communication occurs among people at the same rank in an organization. This type of communication helps individuals interact at their level without involving those in other levels (Mukherjee, 2009). This type of communication is important in coordinating tasks, building of rapport, solving problems and sharing organization’s goal related information. This communication helps employees to develop sense of teamwork and work together to attain a common goal to the interest of the firm. However, problems like ego clashes could occur especially when one of the employees communicates regularly (Zink, 2018).
COMMUNICATION Question 3: Active listening Active listening does not come automatically, but it is a skill that needs perseverance and practice for it to develop. It is important in health care setting as the art of effective communication lies on the ability to listen with perception. It calls for total attention not only to hear the words but also the feelings of the patient.Restatementis a technique of active listening whereby the listener restates whatever they have heard from the speaker. Kearney- Nunnery (2015) claims that restatement helps assure the patient that the nurse has heard whatever is being communicated. It helps the client continue with their speech and is used at the initial stage of active listening.Reflectionis sieving the main themes from the patient- nurse conversation then redirecting them to the patient. The health care practitioner listens to the patient’s feelings from the conversation then shares them back in a non-judgmental and open manner. This makes the patient able to explore their ideas and get a clearer understanding of their feelings.Clarificationhappens when the patient is given the opportunity to explain their feelings and wants in details. The nurse should look attentively to the patient to allow them continue expressing themselves. However, this technique should not be allowed until the patient clearly understands their current condition (Friberg and Creasia, 2016). Question 4: Therapeutic communication Effective communication involves both verbal and nonverbal techniques to help care receiver needs and also promote the healing process. It is vital in providing holistic care to patients. Nonverbal communication does not involve word but body language to convey information. During effective communication, active listening needs the nurse to listen attentive to both the verbal and nonverbal word from the patient. This includes eye contact, which indicates readiness to interact, relaxed but upright posture and other minimal cues and
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COMMUNICATION leads such as nodding, smiling and leaning closer to the patient. Contact between the clinician and the patient creates a focused relationship.Touch is a powerful tool than even words, as words can even break the patient’s moods or even fail to attain the intended feeling. This helps them attain a common health goal. Providing leads to the patient helps them continue discussing their feelings. It also helps come up with a new discussion focusing at a particular direction. Touch in effective communication is categorized into instrumental, expressive and protective touches. Protective touch prevents the patient from hurting themselves. Instrumental touch happens when the care giver is performing direct care. Expressive touch helps convey emotions, compassion and support to the patient. It is the most important type of touch during care for patients.It helps build a therapeutic relationship between the care giver and the patient and helps the patient appreciate that there is somebody caring for them (Sherko, Soriti and Lika, 2013).Minimal cues are important in effective communication as they add feelings to the communication. The patient feels that the nurse can understand what she feels.
COMMUNICATION References Friberg, E. and Creasia, J. (2016).Conceptual Foundations: The bridge to professional nursing practice. Virginia: Elsevier. Geyer, N., Young, A. (2009).Juta’s Manual of Nursing. Lansdowne: Juta & Co. Ltd. Kearney-Nunnery, R. (2016).Concepts of Professional Nursing. Philadelphia: F. A. Davis Company. Mukherjee, K. (2009).Principles of Management and Organizational Behaviour. New Delhi: Tata McGraw-Hill Educational Private Limited. Parveen, S. (2015). Self-awareness as a Therapeutic Tool for Nurse/Client Relationship.The International Journal of Caring Science, Vol. 8, No. 1, pp. 21-217. Sherko, E., Soriti, E. and Lika, E. (2013). Therapeutic Communication.The JAHR, Vol. 4, No. 7, pp. 374-384. Scott, C. and Lewis, L. (2017).The International Encyclopedia of Organizational Communication. West Sussex: John Wiley & Sons, Inc. Videbeck, S. L. (2010).Psychiatric-Mental Health Nursing. New York: Lippincott Williams and Wilkins. Zink, J. (2018).Organizational Communication. Retrieved from: https://granite.pressbooks.pub/organizationalcommunication/front-matter/ introduction/