The Concept of Communication Assignment

Added on - 21 Feb 2021

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Communication
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................11. Mark's Position........................................................................................................................12. Mark evaluated the context correctly or not..........................................................................23. What communication factors led to the change in the chief executive officer's disposition. .24. How could Mark improve his communication skills..............................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONCommunication in today's time plays a crucial role for professionals within existingbusiness environment. It has been found that effective communication could lead individuals tonot only maintain relations with seniors but, it may also aid in meeting all the requirements of aparticular task (Certificate in Higher Education: Skills for the Workplace Student Yearbook,2017). Along with this, it is being analysed that communication could break the relationship aswell. This report has been developed for the same to understand the concept of communicationand how it may impact upon relationship among the two individuals (Arnold and Boggs, 2019).Present report is going to be enclosed with evaluation of the case study where Mark (topperforming salesperson) is going to meet CEO named as Ms. Mills of the pharmaceuticalbusiness organisation in which, he is performing. Away with this, report is going to be enclosedwith reflective behaviour on the position of Mark and communication factors as well.MAIN BODY1. Mark's PositionAfter considering the presented case study, I can say that being a top sales performerwithin a company dealing in medical industry is not that easy task. Away with this, I was in theplace of Mark I would have thought of the whole scenario in a different manner. Since, Markalready had this knowledge in regards to the behaviour of Ms. Mills, it was pretty much requiredfor him to understand situation that why, she is dealing with him in a leaned manner. If I wasthere, I have treated her in a normal manner (the way professional people do). What I think overhere is that, it is pretty much important for a person to follow professional attitude even whenyou are dealing or interacting with a juniors within the company. According to Andrew Maund,Michaela Schreik, Paul Tinkler, (2017), it is required for an individual to use all the skills at thetime of interacting with seniors. I can say that, I would not perform the mistakes that, Mark hasdone and what exactly Ms. Mills was looking at was his behaviour just when he got comfortableon all the discussions, which was done by her. Along with this, if I was on the same place ofMark, I would have never loosen up my tie as she her behaviour was pretty much serious, justthe way colleagues of Mark told him. Rather than this, I can say that I would be thinking of aparticular situation where I can give answers to all the asked questions by Ms. Mills in aprofessional manner rather then doing such things like crossing legs in front of a senior and1
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