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Communicating in Health and Social Care Organisation Assignment
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Added on 2020-01-28
Communicating in Health and Social Care Organisation Assignment
Added on 2020-01-28
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Communicating in Healthand Social CareOrganisation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Theories of communication in health and social sector...................................................11.2 Communication techniques in this context.......................................................................21.3 Methods which are used in dealing with inappropriate interpersonal communication.................................................................................................................................................21.4 Use of strategies to support patients with specific communication needs.......................4TASK 2............................................................................................................................................52.1 Impact of values and cultural factors on communication system. ...................................52.2 Legislation, characters and code of practices influencing the communication process...62.3 Effectiveness of organisational systems and policies in encouraging good communication.................................................................................................................................................62.4 Ways of improving the communication procedure..........................................................7TASK 3............................................................................................................................................8CONCLUSIONS............................................................................................................................10REFERENECES............................................................................................................................11
INTRODUCTIONCommunication is a way through which transmission of messages takes place and acommunicator uses a language for this purpose. It assists them in passing their ideas andopinions to the receiver. Through effective communication a relationship can be built betweentwo parties which are in the process of this activity (Reeves and et. al., 2011). This report dealswith the issues of communication theories which are applicable in health care system. How touse proper communication skills in this sector through different practices. There are factor whichare very crucial and affects the setting of this system. Detail information will be given aboutstandard software used by the health and social care centres. It is important to know theprocedure through which clients who are suffering from any physical and mental disabilities,messages can be understood. TASK 11.1 Theories of communication in health and social sector.This section will be dealing with different theories like behaviourist, operantconditioning, cognitive, social learning theory. Behaviourist says that behaviour is based on thepast experience or learnt responses about specific stimuli. Whatever they see in surroundingshapes their behaviours. In the case of Mrs D. this theory can be applied because the responseshe got from the nurse has a negative impact on her and starting shouting. Operant conditioningtheories has two different types of approach: positive and negative. The result can be desirableand negative (Swayne, Duncan and Ginter, 2012). In the case study senior consultants have triedto cope up with Mrs D. and which made him feel happy and he became calm. Social learningtheory deals with observing someone behaviour or skills. This help in making a better relationbetween doctor, nurse and Mrs D. Nurse can also act as translator helping Mrs D. incommunication. They are the elements of the hospital and can make positive image throughadopting this theory. Any person will definitely get more information through observing thingsaround him. For example, child behaviour depends upon how his parents deal with him in theirhouse. Whatever he will observe from his guardians will influence his upcoming life because thefirst learning of the children starts from his home (Bennett, 2010). Cognitive theory is theinteraction between the person and the environment which includes cognitive competencies such1
as achievements that are developed. All the modification is through social influences and how hetreated by others like his family and society. 1.2 Communication techniques in this context.Communication allows people to interact with different people and build a relationshipwith each other. Messages are transferred through different medium of communication and canbe verbal and nonverbal. In verbal communication involves sending information through variousmodes like talking face to face with the client or through telephone. To make sure that a properverbal communication is done a tone, pitch of the voice should be same (Street, Gold andManning, 2013). While talking face to face there should be proper eye contact and shouldavoiding talking with back. Non-verbal communication is used when the patient is deaf, muteand etc. As in the case of Mrs D. who is deaf so this mode can be used for her. In this expressionof the face, gestures, physical appearance and body posture are influences the message. Thosepeople who cannot see or are blind can communicate through Braille system in which clienttouch the symbols through hand gestures and gives out her message. Other than these writingpads, symbols and picture card can also be considered. For effective transmission of the messageit is important to know how information was conveyed. Good listening habits help them inunderstanding what the client want to convey because through this they get better treatment withbetter care. There are lots of benefits of effective communication skills in health and social carefield. Through better transmission of message best practices can be achieved. It is not necessarythat it will take place between the clients & health professionals instead it could also necessarythat a proper relationship should be maintained between different professionals of the samebackground (Thompson, 2011). Advertisements can also be used for communication as this willpromote the institutions services which they offer. For example; a big health campaign is goingto organisation for the city people, for this TV advertisements and radio jingles can be used forthis purpose. 1.3 Methods which are used in dealing with inappropriate interpersonal communication.In an organisation effective communication need to be there than they should make surethat all the inappropriate practices are eliminated. Any hurdle which is coming in between theprofessional practice should be resolved (Shaw, Rosen and Rumbold, 2011). 2
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