This assignment examines the crucial role of interpersonal communication skills – listening, questioning, and feedback – in social and welfare services. It emphasizes how these skills contribute to building strong therapeutic relationships with clients, enabling them to feel heard, understood, and empowered to engage in positive change. The essay stresses the importance of treating clients with respect, dignity, and confidentiality while avoiding judgment. It also explores various theoretical frameworks that inform social work practice, such as transpersonal theory, highlighting its application in supporting individuals facing crises.