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(Doc) Communication to Health and Social Care

   

Added on  2021-02-20

12 Pages3169 Words96 Views
Communicationto health andsocial care

Table of Contents.........................................................................................................................................................3INTRODUCTION .........................................................................................................................4TASK 1 ..........................................................................................................................................41.1 Methods used to communicate in Health and Social care.....................................................41.2. Discuss the strengths and weaknesses of both formal and informal communication .........51.3. Principles of effective communication................................................................................61.4 Explain potential barriers and how they can be overcome..................................................6TASK 2 ...........................................................................................................................................72.1. Different methods of oral and written communication found commonly in Health andSocial care ..................................................................................................................................72.2 Produce an oral presentation and deliver to an audience at appropriate level......................82.3. Produce a written communication that is appropriate for your organisational role.............9TASK 3............................................................................................................................................93.1. Discuss the benefits and potential hazards of using technology in communications fororganisations...............................................................................................................................93.2. Discuss the benefits and potential hazards of using technology in communications forservice users .............................................................................................................................103.3. Explain the issues around Data protection and how it is implemented in Health and Socialcare............................................................................................................................................11CONCLUSION..............................................................................................................................11REFFERENCES............................................................................................................................12

INTRODUCTION Communication is a way of interaction or the act of transferring information from oneindividual to another. It plays a crucial role in health and social care and develops interpersonalrelationships at workplace. Moreover it is necessary for the workers to develop propercommunication skills so that there is active participation of all the employees in decision making(Antheunis, Tates and Nieboer, 2013). Chosen organisation under the health and social caresector is Royal London Hospital which was founded in September 1740, which is a largehospital provides district general hospital services and specialist tertiary services for patients allacross London. This project will throw lights on variety of communication methods andprinciples of effective communication used within the Health and social care. It also explainspotential barriers to communication and how to overcome them so as to increase the overallproductivity of the overall communication system within the organisation. TASK 1 1.1 Methods used to communicate in Health and Social careThere are different methods which are been used by the employees at the health care tocommunicate effectively with each other. These are described as follows- Verbal Communication- It is the type of communication which makes the use of wordsto share information with others. It is two way process and can be both spoken andwritten. Verbal communication used by the employees at the respective health carehospital contributes to team meetings, provides support to others as well as identifies theindividual problem or needs in a better way and allows the employee to work effectivelyand provide proper services to its customers (Betancourt and et.al., 2016). Non Verbal Communication- It is a type of communication in which employees atRoyal London hospital uses their facial expressions, Gestures, postures to communicatethroughout the sector. As the employee at the hospital uses their eye contact or specificbody language which reveals information to other employee and helps in treating thepatient effectively. 1.2. Discuss the strengths and weaknesses of both formal and informal communication Formal communication refers to the exchange of official information which flows downfrom different hierarchical levels of the management and conforms to the organisational rules,4

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