Developing a Work Plan for a Community Service Program

The task involves developing a work plan for a community service program for young carers of people with disabilities, rare disorders or high medical needs. The work plan includes identifying the issue, setting program objectives, engaging stakeholders, determining requirements, communicating roles and responsibilities, evaluating feedback and measuring outcomes. The Expression of Interest (EOI) form is also provided to gather information about the participants. Feedback from young carers, internal staff and external providers is analyzed to evaluate the success of the program.

Simulated Activity Task 1 – Work Plan
Develop a work plan for a community service program.
Instructions:
 The Scenario – Young Carers has been provided below, for you to read and use for this task.
 Develop a work plan for the community service program identified in the scenario using all the information and templates provided.
Scenario – Young carers
Your organisation has received a philanthropic funding for a program to support young carers
(aged 13 – 18) of people with disabilities, rare disorders or high medical needs. Young carers
undergo physical, emotional and mental stress while they help care for their loved ones who are
unwell.
Based on a recent survey from the young carers you work with, they would appreciate some
time to pursue their social needs such as making new friends, enjoying recreational activities in
a relaxing and fun environment. They also need some advice on how to cope with their
schoolwork.
A local non-profit organisation Happy Campers operates camping facilities including providing
accommodation, food and activities as part of their respite services, is willing to work with your
organisation. The local high school Chaplain and counsellor also happens to be a volunteer in
your organisation
As the Program Coordinator, you were tasked to lead the development, implementation and
evaluation of the program for young carers.
Program Information:

Consider the following information that has been confirmed for the program for the young carers:
Program target group: 12 Young carers (13-18 years old)
Program details:
When: 2 days, Saturday and Sunday in the month of October
Where: Happy Campers
Activities: Bush walks, outdoor team building activity, time management workshop
External partners: Happy Campers (providing accommodation, food, outdoor activities
Chaplain/counsellor (providing time management workshop)
ABC Transport (providing bus transport to and from venue
Internal staff: 2 Supervisors/Team Leaders (general supervision and team building activity)
Internal Teams: Finance Team
Supervisor /Team Leader
Program Coordinator (student)
Management Team
Work Plan
A work plan involves mapping out what will be done and who will be responsible against timelines and outcomes (performance
indicators).
Identify the issue or need that the program will address and identify the objective(s) of the program.
Consider the steps you have to take to document the program and fill out the work plan template provided below. The Key Action
Steps have been defined for you.

Work Plan Template
Young Carers Program
Identified need/issue: The issue that the young cares face is related with the undergoing of emotional, physical and mental stress
when they were performing their services. They need to make new friends along with enjoying recreational activities and fun
environment.
Program Objective(s):
The main objective of the program includes:
 Enabling recreational and fun activities.
 Provide relaxation to carers.
 To provide a new way of leading life in terms of relaxation and involvement of fun activities.
Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
Engage internal and
external stakeholders
to provide input
 Meeting with
external and internal
Week 2  Enabling of funding from external
stakeholders.
 Active participation of internal
stakeholders i.e. carer.
Team leader and
counsellor

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
stakeholders.
 Presentation of draft
plan of work to
them.
 Organization of
formal and informal
meeting in order to
engage the
stakeholder with the
program
 The future course of action will be
determined.
 Full support of the stakeholder will lead
to raise the chances of success of the
program.
Determine financial,
human resource and
physical requirements
including support
systems and
procedures
 Analysis of prepared
plan.
 Setting up of aims
and objectives of the
plan along with
determining future
course of action.
 Through looking
towards the plan
activities of the
programme along
with determination
of concerned needs.
Week-1  Attainment of the goal of the plan.
 Easy and smooth operation of plan.
 Determination of future outcome.
Management and
finance team

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
Develop program
evaluation system
 Analysis of the
present plan.
 Setting up of
benchmark and KPI
in relation with the
outcome of the
programme.
Week-1.5  Attainment of programme goal in terms
of providing best recreation to carer.
 Providing of best services to the carer
that will lead to resolve their issues.
Supervisor and
Management team.
Communicate roles and
responsibilities
 Assignment of roles
and responsibilities
to concerned
personnel.
 Sending of formal
email explaining
roles and
responsibilities.
 Organization of
formal meeting and
assigning of
responsibilities and
Week-1  Attainment of goals and objective of
the programme.
 No confusion in the mind of concerned
personnel.
 Lead to effective completion of
programme.
Team leader,
management
team, Program
coordinator

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
roles.
Monitor implementation
of the program
 Making up of
monitor or the
controller.
 Setting up of
standard against
which the program
performance will be
monitored.
 Perform as per
planned activities.
Week-2
 Effective completion and attainment of
the goal of the program.
 Chances of deviation will be less.
 Mistakes will be avoided and good
outcome will be achieved.
Team leader,
Program
coordinator and
management team
Maintain
documentation
 Performed as per
planned action.
 Assignment of
responsibility and
role to an individual
who will perform the
Week-1  No aspect or the element of the
program will be miss.
 It will also lead to make an analysis of
the results and the outcome of the
programme
 Used for recording of activities that
assist in future action and organization
of plan
Finance team,
management team

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
concerned task.
 Consideration of aim
and thus formulation
and maintenance of
documentation will
be done.
Gather feedback
 Organization of
session for
gathering the views
and feedback of
participants.
 Keep it as a part of
the program.
 Asking of questions
in relation with the
experience and
outcome of the
participants.
Week-1
Provide lead for future program.
Raise interest and involvement of participants.
The outcome of the program would be
accomplished in a better way.
This will lead to raise the effectiveness of the
program.
Actual outcome and change can be observed
with respect to the organization of the
program.
Management team,
supervisor,
program
coordinator
Evaluate feedback and
measure outcomes  Checking up of
Week-2  This will lead to raise the performance
of the event or the program.
Management team,
team leader,

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
feedback
 An evaluation of the
comments of the
participants in
respect to feedback
 Comparison of
outcome against the
standards so that
the outcome will be
measured
adequately.
 Measurement of
actual performance
against the received
feedback.
 Participants will feel that their interest
and need plays an important role.
 The performance of the program will be
enhanced in terms of taking up of
better moves and identification of
loopholes and negative points of the
program.
 The future program will be more
effective and enhanced in terms of
consideration of the feedback.
finance team,
program
coordinator.
Identify modifications
and improvements
required
 Checking up of
feedback of the
participants
 Measuring of actual
performance against
the standard.
Week-2  This will lead to raise the efficiency of
outcome of the programme.
 With every area in relation with
improvement will be identified that will
lead to enable the best service.
 This will lead to make the attainment of
the goal of the programme.
 This will also assist in future course of
action in terms of making of future
Management team,
program
coordinator, team
leader.

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
 Meeting with the
management team
so that the
improvement will be
taken.
 Focus over plan and
the obtained
objective that will
lead to assist in
identifying the
modification.
 Consideration
towards feedback
will lead to analyse
the area of
improvement
because of the
involvement of
various views and
feedbacks.
related plans and programme.

Simulated Activity Task 2 – Engage people accessing
programs
Instructions:
 Use the Scenario – Young Carers for this task.
 The Expression of Interest (EOI) form serves as the young carers application to participate in the
Young Carers Program you are developing. Refer to the sample Expression of Interest (EOI) Form
below.
 Create the necessary questions for the EOI.
Consider all the information you need about the participant and provide questions that will:
- determine their needs and preferences
- determine their expectations for the program
- provide you with their individual requirements necessary for their health and safety, special
needs, etc.
- will help you determine priorities and requirements for the program
Expression of Interest Form
Youth Carers Program
Name
Age
Contact number
Address
Tell us more about yourself:
Question 1
As young carers, what are the specific needs
and preferences for managing emotional and
mental stress within medical needs?
Answer 1
As young carers, specific needs for managing
emotional and mental stress within medical needs
are correlated to strive for balance, taking time
out for physical recreational activities and
extending new scale rise in optimised overall
healthiness.
Question 2
Please provide full details about necessary
health and safety needs, special health
priority needs which you experience?
Answer 2
My health and safety needs as young carers, is to
further provide best scale rise on attending
proper check-ups, optimising top priorities for
taking medical facilities. Also living in proper
hygienic place is my top health priority while
attending medical check-ups.
Question 3
What are your expectations from the
program, and how do you plan to cope up
with various creative activities for supporting
young carers?
Answer 3
My expectations from program are to cope up
with my stress and anxiety issues with significant
focus on proper adherence towards new aspects. I
plan to cope up with various creative activites for
supporting young carers, by learning new

Practical placement – Performance Evidence Task 1

Simulated Activity Task 3 – Evaluate programs
Instructions:
 Based on the Scenario – Young Carers
 A summary of the feedback gathered from the young carers, internal staff and external providers are found on the table below.
 Analyse the feedback received by the organisation and answer the evaluation questions below.
Feedback Summary
Young carers Happy Campers Chaplain Supervisor Finance
What went well?  Meeting young carers just
like me made me feel not so
alone
 Everyone was so friendly
 The camp was well laid out
and the food was really
good.
 The outdoor activities were
so much fun!
 Making new friends and
meeting new people
 Relaxing and just doing
things for myself
 Having a break from my
caring responsibilities even
just for a few days.
The children were all well
behaved and receptive to
the activities although it
took a while for the older
ones to engage.
The group seemed to
enjoy the outdoor
activities more.
It was good to see the
children happy and
comfortable with each
other by the end of the
program.
The children were able
to express their
concerns and feelings
about their situations
and receptive to help
and suggestions.
Seeing the children
relaxing and just being
themselves.
The events were well
organised and the group
were quite easy to
handle.
The eagerness of the
children to participate in
the activities.
What went not so
well?
 The two days went so
quickly
 Activities were very full on,
The wet weather one
afternoon, we should
have had a contingency
We need to plan for bad
weather when it
happens.

Young carers Happy Campers Chaplain Supervisor Finance
would like some time to do
simple things like watch a
movie or play card games
 The outdoor activity was
shortened due to the rain.
plan.
Was the program
successful
 Yes, would love to do it
again
 Yes and I hope it’s for more
than two days next time.
 Yes, I really had a grand
time but two days were not
enough.
 Thank you for doing this for
us.
Yes, we believe the
children appreciated the
respite from their caring
responsibilities and just
have a few days to enjoy
themselves, do fun and
exciting things, and meet
new people
I believe that program
was successful in
providing respite for
the young carers and
making them realise
that they are not alone
and there is help when
they need it.
The group was a lot more
relaxed and happier by
the end of the program.
Some exchanged
numbers so they can
keep in touch and they
were given information
on who to contact for
help.
What did you
enjoy the most?
 The bush walks
 Meeting new people and
making friends
 Being taken cared of
Listening to the
children’s experiences.
What did you
learn from the
program?
 How to manage my time
better
 Who to talk to if I need help
 That other people care
about me and I’m important
too.
Was there enough
staff and
volunteers for
supervision?
Everyone involved
were very organised
and knew what they
were doing.
The staffing was
sufficient, and the group
was well looked after.
Was there any The staff and volunteers All the staff were very

Young carers Happy Campers Chaplain Supervisor Finance
issue or conflicts
among teams/
departments
were very helpful and
there was clear
information about the
program requirements
willing to help each other
Do we want to do
it again? If so
why? If Not, why
not?
 All young carers want to
participate again next
time.
I would offer to
volunteer again next
time.
This is a very worthwhile
program to continue
considering the very
good outcomes for the
young carers.
Did we meet our
budgetary goal
The program
expenses were just
covered by the
available funding.
There was not much
room for
contingencies.

Evaluation Questions: Task 3
Question 1 Based on the feedback summary and on the objectives that you have
identified for the program, describe how the program objectives were
met.
Answer The feedback from objectives identified are very positive, and
children were actively indulged in creative activities which further
enhanced their engagement. Groups were interactive, in terms of
relaxation and involvement of fun activities where program
objectives were effectively met. There was relaxation given to carers,
and new ways of leading life in terms of relaxation and scale fully
activities were conducted. Program objectives were met with best
working benchmarks, higher scale vision towards gaining effective
timely returns actively for gaining consistent results.
Marking Satisfactory Unsatisfactory

Question 2 Based on the feedback summary, what modifications will you
recommend improving the program while considering policy and budget
requirements?
Answer Based on feedback summary, modifications such as development of
contingency plan for mitigating various weather extremes have
to be planned on competently. There should be planning
improved on for event to be conducted more actively, as per
budget requirements which further develops optimum aspects
actively. Also as activities were physically engrossing
significantly active, there should be simple things taken up like
watching up movies and games. Outdoor activity was
shortened , where setting up contingency plan will be more
essential to improve program while considering policy and
budget requirements.
Marking Satisfactory Unsatisfactory
Practical placement – Performance Evidence Task
1
Purpose Your performance will be assessed in the workplace if
• you are not able to satisfactorily complete Part C-

Simulated Activity/Observation of this unit assessment or
• you are already working in industry and are able to meet
the performance evidence requirements of this unit.
Instructions to
the candidate
Refer to the NIET Skills Workbook and Performance Evidence
Task 1 for details of assessment while on practical placement.
Performance Evidence Task 1
To achieve competency in unit CHCCCS007 Develop and implement service programs, there
must have been demonstrated evidence that you have:
 Developed, implemented and evaluated at least one (1) community sector service
program
This task is to be performed during your vocational placement in a community
service organisation. The instructions below will guide you on how to perform this task as
well as the documentation that you need to complete as evidence of competency.
Instructions:
1. Upon commencement of your vocational placement, meet with your Workplace Supervisor
to discuss the performance evidence requirements of unit CHCCCS007.
Together with your Supervisor,
 Identify a community sector service program that is relevant to the clients of the
organisation.
 You need to be involved or participate in the development, implementation and
evaluation of the program.
 The program may include initiatives to improve service delivery to clients in relation to
their health, safety, physical, psychological and social well-being. It is important that the
program chosen aligns with the organisation’s strategic plan or quality and continuous
improvement plan.
Program examples: Infection control programs, Family Day, Arts and Craft Program,
Bingo Night, gardening program, computer literacy program, dance/exercise classes,
WHS initiatives
2. Consult with your Workplace Supervisor regarding access to required policies and
procedures, access or participation in meetings or consultations.

3. Consult with your Workplace Supervisor regarding your participation in the implementation
and evaluation of the program.
4. You will need to have regular meetings with your Workplace Supervisor to give an update
on your work and participation in this task.
5. Use the Performance Evidence Task 1 Template found below to summarise the
program details and record your involvement and participation in the performance of
identified tasks.
6. The completed Performance Evidence Task 1 Template must be submitted as part of
your Skills Workbook.

CHCCCS007 Develop and implement service programs
Performance Evidence Task 1 Template
Name of Student:
Program
Name/Description:
Program task
description
Tasks undertaken, tools and resources used,
strategies implemented
1. Identify the
need or issue
The issue identified was that there was no plan taken
up for bad weather, where contingency plan has to
be framed further practically. As due to wet weather,
outdoor activities were affected and further new
activities were highly lowered. It has been identified
that major changes, in new investments has to be
taken up for more integrated abilities rise.
Contingencies have to be identified, as issues have
specific essential importance attached. There were
no strategies taken back for adopting to new
contingencies situation which slowed down overall

activities within program. Need of taking up
contingencies as one of the most essential parameter,
holds importance for developing extensive growth
successfully.
2. Engage
stakeholders
Engaging stakeholders such as best community
decision makers, change management planners
and analysts will enable programme to be more
effectively taken place. The change has to be taken
place with supervision of experienced specialists,
change management leaders for leveraging news
ideal strategies. The stakeholders, which will be
integral for taking up participation will be accurate
for strengthened improvement. Engaging
stakeholders, will be more significant to optimise
further new expansion competently towards wider
decisions to determine high scale outputs.
Stakeholders, will be also taking active
participation within extensive parameters
according to new scale goals for wider
performance oriented goals.
3. Program
planning, design
and resourcing
The program planning, design and resourcing has to
be done by young carers, who want to participate
which will enable program planning and design to be
developed on effectively. It can be analysed that
productive program planning further advances
functional vision to be optimised on, where design
and resourcing plays pivotal role for strengthening
longer term contingencies development. The
program planning has to be further evolved on, as
per specific vision oriented aspects for improvising

contingencies effectively. Also design and
resourcing, are some of the specific aspects where
integral focus has to be also evolved on towards
building fundamental scope expand. Program
planning, design and resourcing has to be done
further by integrating new fundamental resources as
per long term working objectives imperatively.
4. Program
implementation The program implementation, has to be done further
by stringently analysing varied specific parameters
for competent significant benchmarks. Program
implementation, has to be worked on by
leveraging functional growth as per new
contingencies requirements. It can be analysed
that program implementation, will be done in
timely manner for extended improvement.
Implementation of new plans, and activities
related with contingencies can be done by further
keeping work records effectively. The
implementation will be done by taking specific
focus on contingencies, leveraged fundamental
rise to develop on optimum ground decisions
actively. Also programme implementation, has to
be done in effective format for improvising new
contingencies further and framing changes

proactively.
5. Monitoring and
evaluation
Program monitoring and evaluation will be done
informatively in prior format, by further engaging
on taking social reviews from various viewers
within various situations. It can be also analysed
that company monitoring and evaluation, can be
developed on for technical improvement within
programme timely completion as per
contingencies. Using optimum monitoring tools
will be highly influential, in recording working
details about program effectively. By taking up
monitoring and evaluation, new activities can be
improved on further for strengthening fundamental
vision towards technical extended improvement
rapidly.
6. Attach any relevant documentation or material used for this task i.e.,
feedback forms, information material, action plan, budget, procedures,
etc. that is included in your submission of evidence for this Task.