Developing a Work Plan for a Community Service Program

Simulated Activity Task 1 – Work Plan
Develop a work plan for a community service program.
Instructions:
 The Scenario – Young Carers has been provided below, for you to read and use for this task.
 Develop a work plan for the community service program identified in the scenario using all the information and templates provided.
Scenario – Young carers
Your organisation has received a philanthropic funding for a program to support young carers
(aged 13 – 18) of people with disabilities, rare disorders or high medical needs. Young carers
undergo physical, emotional and mental stress while they help care for their loved ones who are
unwell.
Based on a recent survey from the young carers you work with, they would appreciate some
time to pursue their social needs such as making new friends, enjoying recreational activities in
a relaxing and fun environment. They also need some advice on how to cope with their
schoolwork.
A local non-profit organisation Happy Campers operates camping facilities including providing
accommodation, food and activities as part of their respite services, is willing to work with your
organisation. The local high school Chaplain and counsellor also happens to be a volunteer in
your organisation
As the Program Coordinator, you were tasked to lead the development, implementation and
evaluation of the program for young carers.
Program Information:

Consider the following information that has been confirmed for the program for the young carers:
Program target group: 12 Young carers (13-18 years old)
Program details:
When: 2 days, Saturday and Sunday in the month of October
Where: Happy Campers
Activities: Bush walks, outdoor team building activity, time management workshop
External partners: Happy Campers (providing accommodation, food, outdoor activities
Chaplain/counsellor (providing time management workshop)
ABC Transport (providing bus transport to and from venue
Internal staff: 2 Supervisors/Team Leaders (general supervision and team building activity)
Internal Teams: Finance Team
Supervisor /Team Leader
Program Coordinator (student)
Management Team
Work Plan
A work plan involves mapping out what will be done and who will be responsible against timelines and outcomes (performance
indicators).
Identify the issue or need that the program will address and identify the objective(s) of the program.
Consider the steps you have to take to document the program and fill out the work plan template provided below. The Key Action
Steps have been defined for you.

Work Plan Template
Young Carers Program
Identified need/issue: The issue that the young cares face is related with the undergoing of emotional, physical and mental stress
when they were performing their services. They need to make new friends along with enjoying recreational activities and fun
environment.
Program Objective(s):
The main objective of the program includes:
 Enabling recreational and fun activities.
 Provide relaxation to carers.
 To provide a new way of leading life in terms of relaxation and involvement of fun activities.
Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
Engage internal and
external stakeholders
to provide input
 Meeting with
external and internal
Week 2  Enabling of funding from external
stakeholders.
 Active participation of internal
stakeholders i.e. carer.
Team leader and
counsellor

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
stakeholders.
 Presentation of draft
plan of work to
them.
 Organization of
formal and informal
meeting in order to
engage the
stakeholder with the
program
 The future course of action will be
determined.
 Full support of the stakeholder will lead
to raise the chances of success of the
program.
Determine financial,
human resource and
physical requirements
including support
systems and
procedures
 Analysis of prepared
plan.
 Setting up of aims
and objectives of the
plan along with
determining future
course of action.
 Through looking
towards the plan
activities of the
programme along
with determination
of concerned needs.
Week-1  Attainment of the goal of the plan.
 Easy and smooth operation of plan.
 Determination of future outcome.
Management and
finance team

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
Develop program
evaluation system
 Analysis of the
present plan.
 Setting up of
benchmark and KPI
in relation with the
outcome of the
programme.
Week-1.5  Attainment of programme goal in terms
of providing best recreation to carer.
 Providing of best services to the carer
that will lead to resolve their issues.
Supervisor and
Management team.
Communicate roles and
responsibilities
 Assignment of roles
and responsibilities
to concerned
personnel.
 Sending of formal
email explaining
roles and
responsibilities.
 Organization of
formal meeting and
assigning of
responsibilities and
Week-1  Attainment of goals and objective of
the programme.
 No confusion in the mind of concerned
personnel.
 Lead to effective completion of
programme.
Team leader,
management
team, Program
coordinator

Key Action Steps Specific tasks required Timeline Expected Outcome Person/Team
Responsible
roles.
Monitor implementation
of the program
 Making up of
monitor or the
controller.
 Setting up of
standard against
which the program
performance will be
monitored.
 Perform as per
planned activities.
Week-2
 Effective completion and attainment of
the goal of the program.
 Chances of deviation will be less.
 Mistakes will be avoided and good
outcome will be achieved.
Team leader,
Program
coordinator and
management team
Maintain
documentation
 Performed as per
planned action.
 Assignment of
responsibility and
role to an individual
who will perform the
Week-1  No aspect or the element of the
program will be miss.
 It will also lead to make an analysis of
the results and the outcome of the
programme
 Used for recording of activities that
assist in future action and organization
of plan
Finance team,
management team