Compare the Role and Characteristics of Leaders And Manager
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Added on 2020-10-22
Compare the Role and Characteristics of Leaders And Manager
Added on 2020-10-22
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Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Compare the role and characteristics of leaders and manager...........................................12. Differences between roles as well as characteristics of manager and leader....................13. Managerial and leadership role by applying management theories...................................34 Role of leader and function of manager in different situational context.............................35. Theories and model of approach including situational, system and contingency leadership.56. Strength and weaknesses of theories and approaches........................................................67. Impact of manager and leader over organisation along with future recommendations.....6TASK 2............................................................................................................................................71. Key approaches to operation management.........................................................................72. Role and responsibilities of manger & leader in successful management of operations...73. Importance of key approaches to operation management in achieving organisationalobjective.................................................................................................................................84. Effectiveness of manger and leader in improving operational efficiency .........................85. Impact of external business environment on operation management and decision making96. Critical evaluation of the application of operations management......................................97. Recommendation for future improvement.......................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONOperational management refers to the area of operation that focuses over designing andcontrolling the procedure of production and delivering of good or services with an aim toimprove productivity (Barratt, Choi and Li, 2011). M&S Ltd is a British multinational retailerthat deals in variety of product related to clothing, food, beauty and household. This reportelaborates about role and characteristics of leader as well as manager. Apart from this it explainsrole of manager & leader in different situation along with managerial and leadership theories. Inaddition to this it describe about key approaches of operational management and its importancewithin organisation along with role played by manager & leader in improving managerialefficiency. TASK 11. Compare the role and characteristics of leaders and managerManagement refers to the process of dealing with and controlling the personnel as well asactivities performed within an organisation so that set targets can be achieved effectively. In thisreport chosen organisation is Mark & Spencer, a British multinational retailer which isheadquartered in London, UK. It deals in various sectors such as clothing, home product andbeauty. New CEO of clothing and food retailer M&S Ltd named as Steve Rowe has changes themanagement structure of company in order to improve and speed-up the decision making byestablishing a new 11 person operating committee (new management structure, 2018.). This hasbeen done by replacing the 20 person management committee for quick decision making so thatunderperformance of brand can be improve (Burke, 2013). Company put several efforts towardimproving and applying a speedier decision making management structure to enhance theperformance of company as well as bringing the enterprise closer to its customers. This reflects asimpler management structure that involves small but more focused team running M&S witheffective strategies and decision that aids in future growth and success of company.2. Differences between roles as well as characteristics of manager and leaderLeader as well as manager both plays a major role in managing the activities perform bythe employees and aligning their performance toward the organisational goals. 1
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