Leadership Characteristics Of Senior Managers

The assignment provided is a study on leadership characteristics of senior managers, including their roles, challenges, and improvement areas. It highlights the importance of project financial management in building development in Penang, Malaysia. The study also examines the value propositions and service innovation in a service-dominant logic context. Additionally, it explores the economic development of Russia from 1905-1914, focusing on trade, industry, and finance. The assignment concludes with a discussion on equine internal medicine and a game design for sustainable textile production.

The Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
A. 1.1 Comparison of Different Management Styles.............................................................3
A 1.2 Leadership characteristics of the senior managers.......................................................4
B. 1.3 Evaluation of Communication Process........................................................................5
B 1.4 Organisational culture and process of change which is taking place in Hilton Hotel. .6
TASK 2............................................................................................................................................6
A. 2.1 Assessment of Own Management Skills and Performance.........................................6
A 2.2 SWOT Analysis of Self................................................................................................7
B. 2.3 Setting and Prioritising the Objectives And Targets...................................................8
TASK 3............................................................................................................................................9
A.3.1 Leading and Motivating Team to Achieve Desired Goals...........................................9
B. 3.2 Justify the Managerial Decision...............................................................................10
TASK 4..........................................................................................................................................11
A. 4.1 Managerial and personal skills supporting career development................................11
B. Career and Personal Development Needs........................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The developing manager can be defined as the one who is performing the leadership and
managing function in an organisation. The role of a developing manager is to spend some quality
time with the staff members as well as with the business owners in respect of planning and
preparing the new projects that are going to be meet organisation objectives (Abrahamsson and
et.al., 2017). The chosen organisation here is Hilton Hotel. In Hotel, the developing manager is
required to perform some managerial leadership functions that, actually, help in achieving the
goals and objectives that are set by managers in accomplishing of such goals in the best manner.
TASK 1
A. 1.1 Comparison of Different Management Styles
The different types of management styles that are prevailing in Hilton Hotel are as
follows: -
Basis of
Difference
Democratic
Management
Style
Authoritative
Management
Style
Result Based
Management
Style
Persuasive
Management
Style
1.) Definition It refers to a
management style
where the
managers reach to
a particular
decision, by
encouraging the
involvement and
participation of
the fellow
workers.
It is also known
as the autocratic
leadership style.
By the score of
the employees'
and the
subordinated are
considered as the
useful resource
for information
(Adamsand Tran,
2017).
This style is
considered as an
important tool for
the monitoring
and for
implementing the
corporate
strategy.
This management
style refers to
maintaining of the
decision control
over the
employees or the
subordinates
working in the
organisation.
2.) Involvement Eager to involve
the staff members
Here, the
involvement is
It is such a style
where, focus is
It also not
involves any

in the decisions
making of
company.
not given to the
other members of
the organisation.
(DeVellis,2016).
laid on increasing
the effectiveness
and the efficiency
of the staff
members.
subordinates or
the staff members
in the decision
making process.
Adoption This management
style is adopted
by the leaders in
the corporate
world.
It is adopted by
the managers.
Both the leaders
and the managers
adopt such type
of style.
Adopted by the
leaders only in
the corporate
world.
Decision Making
strategy
It is also known
as the
participative style
which promotes
collaborative
decision making.
It is dominating
style of decision
making.
It is completely a
type of
dominating style
because, the co-
workers as well
as the
subordinates are
used as the tool
for gathering
information and
taking decision.
Hers, the
decisions are
taken in order to
make the
employees
understand about
their benefits in
the company.
A 1.2 Leadership characteristics of the senior managers

The leadership characteristics or features of senior managers working in Hilton Hotel are
as follows: -
 Effective Communication: - Communication is an essential characteristic of senior
manager. . The managers of Hilton Hotel consider, communication as an effective tool at
the workplace because it helps the individual in communication ideas and opinion to
other for influencing or for the sake of making employees work in one direction.
 Actingv Strategically:- The senior managers are having a forward thinking attitude and
ability. They adopt a open minded thinking approach which is necessary for today's
leaders to adopt with the motive of surviving in the competitive environment or scenario
(Fallon and Brown, 2016).
B. 1.3 Evaluation of Communication Process
It is a process that basically involves the three elements namely: - sender; message and
the receiver. Process of communication that prevails in Hilton Hotel are as follows: -
 Sender: - Also known as the communicator that generates a message and conveys it to the
receiver in the organisation. In Hilton Hotel, the sender of the message is also termed as
the source from where the communication has been started (Hairand et.al., 2015).
Illustration 1: Leadership Characteristics Of Senior Managers
(Source:Leadership Characteristics Of Senior Managers, 2017)

 Message: - It includes the idea, information, views; fact and the feeling that is generated
in the mind of sender with the intention of communicating the message to the ultimate
receiver.
 Encoding: - It is a very crucial tool which helps in symbolically preventing the message.
It could be in any form either in picture form or text or in the form of gestures. But it is
used before conveying it to the target receiver (Hudriati and et.al., 2018).
 Media: - It includes all those sources that are being used in communicating the message
to the receiver. The message could be communicated either with the help of emails;
telephones; internet, etc. Here, the chosen medium is completely of sender’s choice.
 Decoding: - This step comes in the picture when the intended message has been received
by the ultimate target receiver. This process involves the conversion of encoded symbols
send by the sender in the message so that it could be readable.
 Receiver: - The only person who is intended to receive the desired messages and for
whom the message has been prepared and send by the sender. He is the last person or the
target of this entire process. Once, the message has been received by the receiver and is
Illustration 2: Communication Process
(Source: - Process Of Communication)

completely understood by him in the right perspective only then the purpose of sending
the message from the sender's side is successful (Kiu and et.al., 2017).
 Feedback: - After the receiving of the message by the receiver a confirmation is being
given to the sender regarding a complete understanding of message in the right context.
Only then, this process of communication is considered as complete.
 Noise: - It is the final element that plays the role of a disturbing element in the complete
process of communication.
The hotel had flat communication process where every person was allowed to
communicate with each other but only for the purpose of work.
B 1.4 Organisational culture and process of change which is taking place in Hilton Hotel
In Hilton Hotel the culture that is prevailing in the organisation is, Clan Culture. The
working culture of hotel is very friendly. The team leaders in this organisation are team builders.
The customers are very loyal and old tradition is being followed here in this organisation. Here,
Hilton Hotel focuses on the long term development of the human resources/workers/employees,
that are being recruited in the organisation. Hotel in the hospitality industry focuses on
teamwork; participation; and consensus. Quality improvement strategy which is being followed
over here is, workers and employees are communicating in a open way; having lot of
involvement at the workplace.
TASK 2
A. 2.1 Assessment of Own Management Skills and Performance
My management skills are good. I am having all those management skills that plays an
important role in the accomplishment of the desired goals and the objectives in the best way.
Below is the list of management skills in which I particularly feel I am good.
 Planning: - It plays a very crucial role in the getting any particular task done effectively
and in the best manner. My planning skills are good because, I feel that, I am good in
accomplishing the assigned task within the given time frame (Miller, 2017). Because I
know, how to arrange tasks as per their priorities in order to achieve the set goals in a
specific time period. I am also good in analysing the risks in different situations that help
me to develop good plan.

 Communication: - I personally feel that, my communication skills are really good
because, I use some effective ways with the intention of getting the desired work done
from the colleagues and the subordinates at the work place. Communicating to the team
members effectively helps in resolving a lot of issues that arise on the workstation at
Hilton Hotel.
 Decision Making: - My decision-making skills are quite good. Because, I am good in
making the quick decision by analysing the situation and also by using my experience if
it fits with the situation that has taken place in the organisation.
 Delegation: - It refers to the downward pushing of the assigned task along with the
required authorities to complete the given work/task in the best way. I think I am having
this type of skill and I will improve it very soon so that, it would be helpful for me to get
the assigned task done with the help of my subordinates in the best and effective manner
(Reed; Baylyand Sellon, 2017).
 Problem Solving: - It is such a skill and trait that I have and I am confident of. I am
having complete knowledge in respect of solving the issues and the problems that are
arising at the workplace because of some or the other reason. I am having knowledge
regarding this skill because in my previous workplace I used to solve the issues that, arise
and take place in the organisation. So, this skill is helping me in Hilton Hotel.
 Coordinating: - I am good in this type of skill also by the score of, I know, at what time,
when and in respect the assigned work can be completed and also, when it would be
necessary to make coordination with the colleagues and also with the superiors at the
workplace. In my opinion by establishing proper coordination at workplace the goals can
be achieved more effectively.
A 2.2 SWOT Analysis
Strength: -
 I am very much passionate towards the
work that has been assigned to me at
the workplace which denotes my strong
control over management and decision-
making skills.
Weakness
 I am short tempered sometimes when I
am not getting solution to the problems
due to which I analysed that I lack
problem solving ability
 I am quite weak on the part of

 I am completely energetic and also
having positive attitude.
calculations.
 Relying easily on others.
Opportunities
 For me it would be the best opportunity
to achieve a new height in the career in
the hospitality industry on the basis of
my skills.
Threats
 My threat would be my competitors
who are having more knowledge and
experience than me in the hospitality
sector.
 My computer knowledge and analytical
skills are not good.
B. 2.3 Setting and Prioritising the Objectives And Targets
Development Areas
My development areas includes my weaknesses and these are the steps that will really
help in overcoming the weaknesses and threats. That include gaining more of knowledge and
experience than the competitors in the hospitality sector. Improving the calculation part and
making it stronger.
With the motive of developing my personal potential it would be very important to
prioritising and set the goals with the intention of accomplishing the desired objectives and
achieving the set targets in an effective manner. Following are the steps to be considered: -
 Establishing Clearer Goals: - It is very necessary to have a proper and clear
understanding of the goals that is being established by me whether at the workplace or at
the place of living (Shaner and O'Connor, 2017). The clearer the goals will be the more
easily the action plan will be followed. The first and foremost step taken by me in this
respect will be, I will start asking questions to myself in the respect of need for achieving
the goal; Secondly, focusing on what the goal is and steps I will take to chase that goal.
Finally, the resultant outcomes that will be acting as hindrance in achieving the goals.
This is my strength and it can be improved by getting interacted with the team members
at the workplace. Also, I am having positive attitude and decision making ability within
the organisation at time of meetings.

 Establishing The Priorities: - When the goal is to accomplish the multiple goals at a
single time, then, it will be necessary for me to prioritize and to determine the most
important goals and the reason behind achieving them. Taking such type of action will
help in maintaining a crystal-clear focus on the most important goals at first and after
that, on the steps that are required to be taken.
 Creating A Timeline: - I will try to accomplish the assigned tasks within the given
deadline. By prioritising the assigned task and completing the assignment only on the
basis of importance. I will also make a note of completing the assigned task on the
priority and on the deadline of the project. Adding the timeline to the given task will
bring more and more complexity (Skålén and et.al., 2015). I am quite weak in making the
calculations and easily rely on others because of which unable to complete the assigned
task in the given time frame.
 Keeping To-Do Lists: - By making the to do lists of assigned tasks, it would be helpful
for me to keep in mind the priorities and to complete the particular task within the time
frame. Secondly, when lot of priorities are there on the desk then, it would be quite
difficult for me to complete all of them at the same time. Not able to manage the tasks in
the manner it is assigned.
TASK 3
A.3.1 Leading and Motivating Team to Achieve Desired Goals
By undertaking some measures, following would be the best powerful and effective roles
that would going to prove effective in leading and motivating a hospitality team: -
 Foster Collaboration Within the Team: - The employees of Hilton Hotel should be
encouraged and motivated in respect of working in unity and with a team spirit within the
hotel.
 Avoiding Time Consuming Meetings: - Meetings that are consuming time should be
avoided and entire time should be invested in doing the work in a proper manner.
Complete focus would be made on meeting as and when necessary so that, unnecessary
wastage of time can be avoided and utilized towards completion of the work in an
effective manner. Not only this, on the basis of experience, Working will also be
improved in this way.

 Setting Clear Goals:- Setting of clearer goals in order to achieve the organisational
objectives and on achieving them in the best manner with the motive of avoiding any sort
of mess (Smith and Wong eds., 2016).
 Offering Wages To Employees On The Basis Of Their Worth:- Emphasis here would be
made on offering wages to all those employees that are having potential and calibre of
taking the existing organisation to a new height. By the score of, if an organisation wants
hold a grab on its employees then, it should offer them wages as demanded by the co-
workers.
 Creating A Work Friendly Environment: - Creating such an environment in the
organisation through which the employees get motivated and feel encouraged in doing
their work in an effective manner. Along with this, best efforts would be made to create
an informal culture of work style in the hospitality industry with the motive of improving
the efficiency and also the effectiveness in the working style of co-workers.
 Offering opportunities For Self-Development:- Here, a chance or any such opportunity
should be offered to the employees, that will help them in polishing their own skills and
to move ahead in the industry. Now, offering such type of development opportunities to
the staff members and also to the colleagues so that, they can reach to the new heights in
their career.
B. 3.2 Justify the Managerial Decision
The decisions taken by me in respect of achieving the agreed goals and objectives, are
completely true by the score of following reasons: -
 By avoiding the time consuming meetings at the workplace, I would prefer completion of
assigned tasks in the best way and also engaging the co-workers in the accomplishment
of the assigned tasks to achieve the outcome in an effective and efficient way (Thomas
and Gupta, 2018).
 Setting up of the clear goals: - Goals framed by me were very crystal clear and short
term. This enabled target-based working and helped employees in accomplishing
business goals on time and managing improvement in own performance as well. I feel I
could have assigned two tasks at a time in order to boots employees multitasking ability
without confusion.

 Offering wages on the basis of capability and skill set: - I kept in mind that all the
employees who are capable and having the required set of skills for performing the
assigned roles and responsibilities are offered the wages equally which helped in
reducing discrimination among workers working at same level.
 Foster the collaboration within the team: - By taking team as a responsibility and
understanding the needs of the competitive world it is my duty to encourage team within
the organisation. It could be done in many ways like communicating the expectations of
the company to employees. In this my focus was on defining the roles and responsibilities
of each and every individual within the Hilton Hotel the goals can be achieved. Every
member of the team should understand their position in the company and also what is
required from them. Bets results will come only in one situation when every member of
the team takes responsibility.
 Fostering a creative atmosphere: - I made efforts towards building of a creative
environment by encouraging and motivating the co-workers and the colleagues working
in Hilton Hotel. Along with this, doing some activities in the organisation like:
brainstorming; and doing question round by being completely non-judgemental.
Nurturing a “can do” attitude in the company. Build Cohesion: - Each and every member in the team is focused completely on taking
large decisions in respect of welfare of the company.
Recommendation
My recommendation in this respect is, as development manager I should have focused on
polishing the skills and the abilities in such a way, that it improvises the working capabilities of
the manager so that goals can be achieved more effectively (Yang, Lan and Zhao, 2017). I feel I
should have concentrated on analysing personal development goals of employee which could
have helped in managing personal and professional development of workers.
TASK 4
A. 4.1 Managerial and personal skills supporting career development
In my point of view, my managerial skills will definitely go to support the career
development of all the co-workers and the employees that are working in the organisation: Hilton

Hotel. My managerial and personal skills are really helpful for me in setting developing my
career in the organisation. Following are ways: -
 Planning: - This skill of mine will helps me in doing critical thinking; analysing the
organisational problems and making and creating new plans for business; giving
preference to the shareholders, etc. The main goal of using this skill is to make plans in
respect of giving priority to the assigned work (Maslyn Carsten and Huang, 2015).
 Organizing: - It is the skill which basically focus on the creating of a systematic plan in
order to accomplish the desired goals. My skills like: thinking in a logical manner and
doing negotiation with the business clients and having technical knowledge and having
complete accuracy in doing the assigned task is actually good.
 Coordinating: - I am good in maintaining coordination with the colleagues and the
superiors in respect of the action which is required to be taken by me at the workplace.
Here, my skills in this respect include: - emotional intelligence; non-verbal
communication; and time management (Rogers; Olah and Weber, 2018).
 Problem solving- It is my such a skill in which, I am just okay. Mainly, this skill
includes: - managing the conflicts and resolving them in timely manner that are arising at
the workplace. It also includes: problem solving; decision making and delegation of work
along with the authority.
Agenda For Future Includes: - My future agenda is to be Management Trainee in a bigger
organisation within the travel and tourism firm like Thomas Cook. I will be focusing on
achieving this career goal by developing specific skills and knowledge. It will go to support my
career development because when I will be having all the skills that are required to be in the
travel industry, then, it would be helpful for me to build my career and switch to any industry,
which can give me a better growth.
B. Career and Personal Development Needs
Career Goals And Objectives: - To become a management trainee in a well-known
travel and tourism industry such as Thomas Cook. In respect of achieving this goal, my career
development plan is as mentioned below:
Skills Development
Needs
Activities\
resources
Time Frame Evaluation

1.) Planning Required to
improvise.
By making
futuristic plans by
working in an
organisation.
1 month Taking feedback
from the peer
group members.
2.) Organising Already good but
needs to be
polished.
By taking training
from the
Corporate trainer.
1 month Taking feedback
from the
colleagues.
3.) Problem
Solving
Required to be
improved
Reading logical
thinking books
and taking
training from the
internet.
2 months Taking feedback
from colleagues.
4.) Research And
Analytical Skills
Required to be
improved
By doing market
research in
respect of
launching new
products/services
for the target
consumer groups.
6 months By analysing the
changes in the
market.
CONCLUSION
The project report lays its focus on the, comparison of the different management styles
and discussing the traits and features of the senior managers in the Hilton Hotel. Along with this
the report lays its focus on the evaluation of the communication process within the Hilton Hotel
and also the evaluation of the organisational culture. Above report also discuss the future goals
and objectives related to the career development.

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Online:
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