Compliance Management System Assessment 2

Running head: COMPLIANCE MANAGEMENT SYSTEM ASSESSMENT 2
Compliance Management System Assessment 2
Name of the Student
Name of the University
Author’s note

COMPLIANCE MANAGEMENT SYSTEM ASSESSMENT 21
Executive Summary
The report aims to develop a suitable compliance management system for Charity Care
organisation on the basis of the compliance requirements of the organisation. The factors
which are taken into consideration specifically in this report are identifying key personnel of
the organisation for providing suitable roles in the compliance management program,
developing a compliance management system that would ensure compliance within the
organisation premises. The other important factors that are stated in the report are training
requirements of the suitable personnel and the different training options for the staff. A
consumer compliant management system is highlighted which is a newer segment of the
system. A budget is presented showing the different cost structures of the organisation and
taking the help of it, an action plan is stated that would be effective for the introduction of the
compliance management system of the organisation.

COMPLIANCE MANAGEMENT SYSTEM ASSESSMENT 22
Table of Contents
Introduction................................................................................................................................2
Compliance Management System..............................................................................................2
Components of compliance management system......................................................................2
Specification of each component...............................................................................................3
Personnel requirements for staffing...........................................................................................4
Suitable personnel......................................................................................................................4
Key responsibilities of each position.........................................................................................5
Training requirements for implementing proposed compliance system....................................5
Suitable training options for staff...............................................................................................6
Complaints management system................................................................................................6
Strategy for the development of a compliance management culture.........................................7
Processes and procedures for meeting compliance requirements..............................................7
Processes and procedures for external and internal liaison processes.......................................8
Performance indicators...............................................................................................................8
Administration............................................................................................................................8
Action Plan.................................................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11

COMPLIANCE MANAGEMENT SYSTEM ASSESSMENT 23
Introduction
The primary objective of this report is to prepare an implementation plan required for
determining the suitability of the compliance management system. The requirements for
describing the management information system are highlighted including all its components
in detail. All the detailed specifications are also stated. The next section discusses about the
personnel requirements that would be required to carry out the chosen compliance
management system suitably. Methods for training of the personnel on the basis of the system
are focussed upon followed by the processes required for developing a compliance culture as
well as a reporting system of the organisation. Finally a budget is required for optimum
allocation of costs followed by a suitable consultation with the higher authorities regarding
the perfect implementation of the system.
Compliance Management System
A compliance management system is important in managing the risks and the
noncompliance with the protection laws of the customers. The different components of a
compliance management system include three elements which are interdependent (Arvidson
and Lyon 2014). These elements are oversight of the board and management, an effective
compliance program and a compliance audit. All the compliance systems must adhere to the
following norms ethics, mitigation of compliance risks, compliance based culture from top to
down and appreciation of the wrongdoing.
Components of compliance management system
A compliance management system can be defined as a comprehensive compliance
program and comprises of functions, processes, tools and controls that aid to the compliance
of the organisation with its legal requirements (Zietlow et al. 2018). Generally a compliance
management system has three areas of focus. These can be stated as below.