Computer Criminals, IoT, CRM and Communication Methods for Organizations

Enterprise Systems and Internet Technologies

ENTERPRISE SYSTEMS AND INTERNET TECHNOLOGIES
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Task 1:
(a) Different types of computer criminals
In the area of computer system there are numerous kinds of criminal faced by
organizations which are described below:
 Denial of service attacks
 Malware attack
 Phishing scams
DOS attack
In the field of computer science, denial of service attack is a cyber-crime which occur
due to the use of unauthentic servers or network. Hacker’s uses botnet process to
produce traffic signals and transfer these on the consumer network system due to
which employees can lose their personal data (Jouini, Rabai, and Aissa, 2014). It is one
of the common criminal offences which are faced by many organization and consumers.
Mainly, hackers generate traffic signals and spam links with the help of malicious
software and transfer to the consumer network that reduces the performance of their
server. In the last five years, the rate of DDOS attack has increased by 45% and
thousands of computer devices were hacked by the criminals.
Malware attack
It is defined as software which is designed by hackers to damage the human-computer
system and servers. It blocks employee’s devices and hacks their private details like
login ID and password. In such kind of criminal offense, attackers produce a huge
amount of viruses and send to the victim by which they can easily access the devices of
users and lose their private details.
Phishing scams
The term phishing is defined as a form of fraud in which a criminal masquerades as a
reputable entity. Mainly, attackers utilize phishing mails in order to transfer malicious
links which can perform numerous functions for example account information. It is the
fraud attempt which is used by hackers to obtain the personal data or information of
consumers, for example, username, passwords, debit card number, and bank details. In

ENTERPRISE SYSTEMS AND INTERNET TECHNOLOGIES
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the year 2016, the rate of phishing scam has increased by 44% because consumers and
employees used the unauthentic servers and spam links which are developed by the
attackers. In this criminal offense, attackers transfer the fraud and unwanted emails to
the organization and employees which create uncertainty in the system. With the help
of spam emails hacker identify and collect the bank account, credit, and debit card
numbers and other information.
There are many liver examples of such criminal offences due to which many users were
lost their personal information, for example, Facebook Cambridge analytica, Sony
PlayStation, GitHub, and many more. All these are real examples where companies were
faced the malware, DOS and phishing attacks.
(b) Mitigation
There are following steps can be used to avoid such kind of cyber-crimes:
 Use firewall and antivirus
 Adopt encryption and cryptography technique
 Update software on a regular basis
 Use only authentic servers (Buczak, and Guven, 2016).
 Make sure the security tools are working properly
 Block the spam and fraud emails from computer
 Employees should ensure that they access their accounts in only authentic
networks
 The organization should develop and implement security policies and motivate
their employees in order to handle criminal offenses
 Employees can adopt backup plans to secure important data files from criminals
 Make a weekly report regarding the criminal offense and identify the key factors
that increase the criminal offenses and attacks
 Assist the risks and issues associated with the security tools and technique
 The organization should configure the computer networks as per guidelines and
process to avoid the issue of conflict
 For reducing malware, DOS, and phishing attacks companies should adopt
firewall and cryptography technologies