Concept of Communication in Health and Social Care | Report
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Added on 2019-12-28
Concept of Communication in Health and Social Care | Report
Added on 2019-12-28
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Theories of communication to health and social care ..........................................................11.2 Usage of communication skills ............................................................................................21.3 Review of methods of dealing with inappropriate interpersonal communication ...............31.4 Strategies that exist to support users of health and social care with complex health needs .3TASK 2............................................................................................................................................42.1 Communication process isinfluenced by values and cultures .............................................................................................42.2 Current and past legislation,codes of practice impact on the communication process ..........................................................42.3 Effectiveness of organisationalsystems and policies ..................................................................................................................52.4 Ways of improving the communicationprocess in health and social care setting ...................................................................................6TASK 3 + PPT.................................................................................................................................63.1 How to use and access standard ICT software packages at workplace ................................63.2 Benefits of using ICT software packages in health and social care .....................................73.3 Impact of legal consideration with respect to ICT in health and social care organisation ...7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONThe main motive of health and social sector is to deliver high quality and excellent careservices to all types of service users. For this purpose, communication process plays an importantrole in order to understand the requirements and needs of patients. In this sector, effectivecommunication is essentially required between health care professionals and service users.Process of communication is a simple act of exchanging or conveying the information from oneperson to another. In every care organisation communication factor is essentially required toattain the objectives at workplace.The present research reports helps in understanding the concept of communication inHealth and Social Care (HSC) sector. It also evaluates various methods and theories which helpin resolving the issues of inappropriate communication in care firm. Along with this, report alsodescribes the ways for improving communication and impact of legislation, charters and code ofpractice on this. It also evaluates the use of Information and Communication Technology (ICT)software package in this care sector.TASK 11.1 Theories of communication to health and social care There are various types of communication theories which help in improving theinteraction process at workplace. These theories are such as operant conditioning, cognitive,humanistic, psychoanalytic and behaviourist learning theory etc. In this, psychoanalytic theory ofcommunication to HSC is discussed below as:According to Freud, the current theory is based on the behaviour of individuals. In this,behaviour of human is generally shaped by the experience that encounters by him throughouttheir life events. Individuals tend to deal with various situations consciously but in real manner,it will be driven by their unconscious intuitions. In this, Freud defines that emotions and currentfeeling are involved in conscious mind. On the other side, past life experiences are included inunconscious mind whereas recollected memory involves in preconscious mind. In this, Freuddivides the humans mind in three stages such as ID, ego and super ego. The communicationprocess is based on these three stages of humans (Communication Theory. 2012). This theoryrepresents a base of communication in HSC context. For example, a service user is not able toexpress his problems in words. In this situation, caring roles or health assistant neglects him then1
there are chances of occurrence of both unconscious and preconscious mind. This situationcreates a communication gap at the workplace of care organisation between service user andcaring roles. Strengths- The strength of this theory is that it enables the patients to interact and communicatewith their health professionals with respect to health issues. With the help of this theory, patienteasily gets relived with their medical illness symptoms (Gradinger, Britten and Popay, 2015). Weaknesses- The overall results which are carried out by this theory are quite difficult tomeasure. In addition, other is humanistic theory which helps in developing the both hope andpositive attitude in care organisation among service user and caring roles. It mainly emphasis onrespect and goodness of mankind. By adopting and implementing this theory, care organisationwill be able to create friendly, corporate and open environment in order to reduce the chances ofcommunication gap. 1.2 Usage of communication skills According to given case study, a local day centre in East London provides care andsupport services to people who have learning disabilities, challenging behaviour and mentalhealth issues. In this, new recruiters use the English as a second language. With the help ofeffective and clear communication process, health professionals will be able to fulfil therequirements of patients (Arnold and Boggs, 2015). With the help of communication skills,carers will be able to understand the needs of people who have mental health issues and learningdisabilities. In order to convey the message, service users can use various tools ofcommunication such as:Verbal communication By speaking words, information is delivered to patients. With the help of this method,health care professionals and service user effectively communicate with each other. In case, if apatient is hearing impaired then by speaking words, information cannot be transmitted. In orderto resolve this problem, health professionals can use the lip reading mechanism to convey theinformation (Gallois and Giles, 2015). Written communication 2
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