Concepts and Innovation in Hospitality

CONCEPTS AND INNOVATION IN
HOSPITALITY

P5 INNOVATIVE CONCEPT THAT HAS POTENTIAL
FOR GROWTH IN HOSPITALITY SECTOR
• In hospitality sector there are many trends and changes that are occurred. It has transformed way of delivering services
and enhancing customer experience. In recent times, there is high innovation occurred in term of technology. This means
that AI, IOT, blockchain technology, etc. is implemented in it.
• Hence, it has changed overall operations of business in hospitality sector. Furthermore, with help of it new ideas and
concepts are emerged to increase business growth. Therefore, use of technology has a high potential growth in hospitality
sector.
• This is because is will be useful in ease in sharing data and info, increasing customer experience, generating service value,
etc. Alongside, technology can be implemented in operation to perform it in efficient way and deliver services.

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• Idea- here, an innovative concept taken is use of room service robots. This concept is new and unique which can be used.
It is identified that there is high potential of growth in using robots in hospitality sector. They can be used in many
operations such as taking order, check in and out, providing room services, maintenance, etc. Besides that, in future robots
can be used in communicating with customers as well.
• Hence, it will enable in enhancing efficiency of services and delivering it in quick time. So, there is high scope where
robots can be used in hospitality industry. This will be useful in serving more customers by changing process or method of
services.