Employees experience of the service Encounter

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CONFLICT BETWEEN EMPLOYEES IN
WHITE OAKS SALOON BAR
AND DINING

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EXECUTIVE SUMMARY:
This report is used to describe various factors which cause some conflicts regarding the
integration with White Oaks Saloon Bar. This research is totally dependent on the searching of
various factors for conflict. It also elaborates how it can be managed because conflict is one of
the issues. It can be overlooked by the management. Various types of research works are
performed by many researchers. But the issue still exists with the industry. This report helps to
search the actual reason as well as initiative. It is performed for reducing several problems with
the help of different literature review as well as various methods. Qualitative methodology is
used for performing this type of research. It is totally related to their experience of their
variables. The outcome recommended that dining was highly influenced by the conflict among
the staffs. There were various factors like company support, insufficient salary, competition,
criticism and harassment.
With the help of the detailed study provided of literature review, It can be said that staffs are not
satisfied with the assignment as well as other employees because of the dirty competition
between employee as well as supervisor. The performance level of the assignment is also very
poor. They are not satisfied because of the harassment from the end of the other employees.
Conflict within the company arises because of bad salary, competition and clash.
This report gives detailed analysis of all the independent variables within the literature and
outcomes. It also helps to provide some solution for reducing and management of conflict. This
report will give any kind of recommendation regarding the management of so that they can take
disciplinary action on urgent basis.

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Table of Contents
1. INTRODUCTION...............................................................................................................................5
1.1......................................................................................... Overview ofIndustry Partner 5
1.2...................................................................................................... RESEARCHAIM 5
1.3.......................................................................................... STRUCTUREOF REPORT 5
2.0LITERATURE REVIEW:......................................................................................................................6
2.1. Fig. 1ConceptualFramework............................................................................................................7
2.2 Not support from the company .........................................................................................................8
2.3 Salaries..............................................................................................................................................8
2.4 Competition.......................................................................................................................................9
2.5............................................................................................................... Criticism 9
2.6 Harassment.....................................................................................................................................10
3.0........................................................................................................ METHODOLOGY 10
3.1......................................................................................................... ResearchDesign 10
3.2....................................................................................................... Collectionof Data 11
3.3.................................................................................................. Ethical Consideration 11
4.0................................................................................................................. FINDINGS: 12
4.1........................Fig. 2 Demographic and Position of the Interviewed employees (Frontof House) 12
4.2.................................Fig. 3 Demographic and Position of the InterviewedEmployees (Kitchen) 13
4.3................................................................................................................ Responses 13
5.0.............................................................................................................. DISCUSSION 15
5.1..................................................................ANSWER FOR THERESEARCHQUESTION 17
6.0RECOMMENDATION.......................................................................................................................18
7.0LIMITATION.......................................................................................................... 19
8.0CONCLUSION....................................................................................................... 20
REFERENCES.........................................................................................................................................21
9.0........................................................................................................................ APPENDICES 23
9.1Appendices 1:.................................................................................................................................23

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1. INTRODUCTION
Hospitality industry has huge growth. Many employees are working in this particular sector. For
example, pubs, café, restaurants, hotels, motels. It is treated as the largest industry in the entire
globe. The most important problem is the conflict between employees. There are many causes
for which the conflict may occur. These are misunderstanding, variety in belief and providing
value to an individual employee. It is a very basic problem in the industry.
1.1 About the industry partner:
White Oaks Saloon Bar is the busiest and oldest restaurant. It is situated in Fitzroy. It is
conducted by dining in addition to the other two restaurants. These are Union House in
Richmond and Mount Erica Hotel. These are situated at Prahran. It is segregated into three parts:
public bar, private dining room on the ground floor, dining hall on level one as well as rooftop.
These are going under the jurisdiction executive chef. The name of the chef is Jacob Swaine.
There are twenty-five employees who are working in the pub. There are situated in a different
position. These are as follows: manager, chefs, kitchen supervisor, steward and cleaner.
The main problem in the pub is the conflict occurred between staff working inside the pub. It is
required to be resolved for providing the employee with the best working environment. Sales of
the company are going down and the restaurant is not able to earn any profit from it. As a result
of that, service quality is degrading. My research is totally related to the result of the main
reasons for the conflict that occurs in the pub. It also highlights how to resolve this issue.
1.2 RESEARCHAIM
The entire target of the research is:
 Calculation of real factors for creating the conflict between the employees.
 Highlights the way in which the conflict has an effect on daily assignment and the entire profit of
the pub.
 For searching for some solutions with the help of various studies as well as
methodologies and recommendation of the dining group so that it has the ability to take
various initiation strategies.
For a long time, the dining group does not get any success in decreasing the problem. It
occurs for a long time. They were not worried about their bad performance. They were
responsible for creating this issue. It will help them to provide an appropriate solution.
1.3 STRUCTURE OF REPORT
Total report is related to major issues for the conflict occurred among staffs in dinning. It
starts with the introduction of various problems. It is followed by the literature review. It
involves various studies as well as theories that are performed by scholars. These are entirely
related to the pub in which I work. A critical analysis is performed for various discussed
factors by different authors. These are relevant for existing inside the pub. In other sections,
there are various methodologies that need to be followed. It gives an overview of the
methods. The results were found with the help of various tables, questionnaire and solutions.

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The analysis will be performed appropriately. It has some restriction.
2.0 LITERATURE REVIEW:
Most important variable of the research is the conflict. Independent factors of the conflict are
described below. Various authors have their personal opinion and procedures for elaborating the
conflict occurs in office premises.
It can be said that conflict is a procedure that generates a difference between two individual
employees and it has some negative effect on the work of an individual or life. It is the worst
situation. In this situation, a threat is shared with the help of physically or emotionally. Agotnes
et al (2019) say that, conflict happens with the help of various processes. He also says that belief
and value may differ as per the background of him or her. It may happen that they may have
various ideas for valuing others. According to Gunn Bob (2001), it is quite an unknown fact and
it is very hard to know the main reason behind it. He says that correct and incorrect is totally
depend on the situation and circumstances. According to Greer, Caruso and Jehn (2011), the
conflict has more than one stage. These are interpersonal and intra-team within a company and it
is detected that a team in which conflict occurs has many variables such as the relation with each
other, rivalry with the colleagues inside a team and it hampers the efficiency of assignment
inside a team. It hampers the efficiency inside a team. But sometimes conflict inside a team
creates a positive impact. If the conflict is taken in a positive manner then it is responsible to
upgrade the individual skills. Conflict is managed inappropriate way for reaching the target of
the company (Gunn, 2001).
Researchers were performed in critical analysis. It is highlighted by some independent variables.
It is responsible to create the conflict within the workplace. These are very important for my
office premises. There are many variables that are related to dinning. It is responsible to cause
conflict. These are as follows: