Conflict Management

Running Head: CONFLICT MANAGEMENT 1
Conflict management
Names
Institution

CONFLICT MANAGEMENT 2
Conflict Management
The research question, in this case, will be “what causes conflicts in workplace and why
resolution conflict is important?’
Background
Conflicts within an organization are unavoidable since employees have different
opinions, personalities and goals (Kearrin, 2016). As a conflict resolution consultant, there are
different conflict solution strategies that a person can use to solve an issue affecting employees.
For example, in a situation where employees enter into a conflict because of laziness at work
which make some to undertake more tasks than others, one may choose from various resolution
strategies which include negotiation, arbitration, problem solve, and persuasion, among others. In
this case, problem solve strategy will be appropriate for this issue. The mediator should first
identify the cause of the solution, allow both parties to provide their views and then suggest the
ways of overcoming the differences.
Findings
According to Kearrin (2016), there are various causes of conflicts and the strategies of
addressing them depend on various factors such as the causes, the people involved, the people
involved and so forth. From this incidence where employees conflict because of laziness, it is
clear that sometimes conflicts are caused by lack of taking responsibilities in the right manner.
This incidence shows that although conflicts may be inevitable, use of proper resolution
strategies can make managers to minimize the chances of differences in their workplace (James,
2012). It also implies that the strategies of solving conflicts depend on the nature of the issue
being addressed. Kearrin (2016) asserts that there are different types of conflicts which include