Conflict Management

This study provides an analysis of conflict management, focusing on the process of reducing negative aspects of conflicts and increasing positive aspects. It discusses the causes of conflict in a care home and suggests strategies for managing conflicts. The study also highlights the importance of promoting independence and person-centered service practices.

Running head: CONFLICT MANAGEMENT
CONFLICT MANAGEMENT
Name of the student
Name of the university
Author note

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Table of contents
Introduction......................................................................................................................................2
Analysis...........................................................................................................................................2
Conclusion.......................................................................................................................................7
Reference list and bibliography.......................................................................................................8

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Introduction
Definition of project management
The term conflict management is being considered as the process in which negative
aspects of the conflicts are being reduced by increasing the positive aspects1. By enhancing the
learning outcomes of individuals, conflict management helps to bring the effectiveness in an
organizational performance.
Similarities and difference between conflict management and conflict resolution
In case of conflict management, the conflicts are being handled using the emotional
sense. On the other hand conflict resolution is the process in which by providing the mutual
benefits, best practices are being created for solving the problem.
The purpose of this study is to shed light on disappointing situation faced by the residents
in Aras Attracta. Aras Attracta is a residential Centre run by HSE, which is located in Swinford.
Based on the analysis of the situation in Aras Attracta and inappropriate behavior of the staffs
towards the mentally challenged residents has been analyzed. Based on the situation, measure
cases behind it have been identified. Identifying the legislative barriers, management solutions
have been provided so that such situations can be avoided in future.
Analysis
Cause of conflict
1 Taylor, Seamus. "The Challenges of Disablist Hate Crime." Critical Perspectives on Hate Crime. Palgrave
Macmillan, London, 2017. 209-232.

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Analyzing the emerging issue in Aras Attracta, it can be said that due to inappropriate
attention towards the residents, the ethical concern in the care home has been increased. Due to
increasing numbers of ethical concern, monitoring the arrangements in the Care Centre has
become the major concern. Near about 98% people in Aras Attracta are underweight and in the
video, it is clearly shown that throughout night the residents were not being provided food2. In
the follow up inspection, it has been identified that due to lack of standard care in the health care
organization, conflict in the management has been increased.
Background of setting conflict situation
Conflict history
The conflict situation in the care home has been increased, when the resident namely Ivy
McGinty with the intellectual disability face the disappointing behavior from the staffs. In the
inspection video, it has been identified that physical torture on the residents and uses of abusive
languages on 53 years of Ivy, have created the unhealthy culture in the care home. Ivy has been
forcefully dragged on the floor by the male staffs. The conflict arouses when an intellectual
disable women has been treated like an object3. The tremendous physical as well as mental
torture on the residents has created the conflicting situation in the care home. Due to lack of
understanding regarding the responsibility of individuals, rather than being humble to the
residents, the staffs have continued the torture on them. After publishing the video, fundamental
rights on human has become the major concern, which has increased the conflict.
2 Rte.ie 2019. Retrieved from: https://www.rte.ie/news/player/prime-time-web/2014/1209/ [Accessed on 13th March,
2019]
3 Dailymotion.com 2019. Retrieved from: https://www.dailymotion.com/video/x2cadd5 [Accessed on 13th March,
2019]

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Conflict context
The issue has been aroused when the management staffs disagree to admit the situation of
the residents in the care home. Some of the cases, the staffs don’t responds to the residents, when
they ask for help. The residents wear being punished if they ask for help from the staffs. In such
cases, the core value of Aras Attracta, towards providing excellence service and care, get
affected. After getting repeated complaints from the family members of the residents, the
management denied to acknowledge the situation. It is true that inactive participation of the
management, the expectation, aspiration and hopes are limited.
Causes of conflict situation
Issues
Due to lack of respect in the care home, the residents have faced the vulnerable
situations. By continuing this, it can be said that, the senior manager of this organization denies
to accept the vulnerable situation faced by the residents. In the secrete investigation, which has
been introduced by RTE, where the disappointing situation of the care home has been exposed.
In the report published in 2013, it has been identified that only 2% of the care responsibilities’
are being fulfilled by the staffs. Few of the staffs in the care home forcefully feed the residents.
In the investigation video clip, it is clearly shown that vulnerable people are being dragged along
the floor.
Structure
The poor body of governance as well as poor management structure in Aras Attract
service standard has got compromised4. Lack of monitoring initiatives from the higher authority,
4 Hughes, Layla, and Paula Lane. "Use of physical restraint: ethical, legal and political issues." Learning Disability
Practice 19.4 (2016).

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such kind of behavior in Aras Attracta has been shown. However, in almost 59 minutes of RTE
investigation video, a different side of the staffs have been shown, where the staffs were taking
good care of the residents. It has become a continuous process from last few years and from the
top of the management is involved in the entire practices on residents. The family members of
the residents were not aware of such situations in the care home.
Proximate causes
Due to lack of basis privacy and dignity, large numbers of people with intellectual
disability face such torture. Lack of real commitment from the staff members, psychological as
well as physical torture have been done from decades in this institution. Although, improving the
service standards, different initiatives have been introduced by the government, but only 1.2%
standards have been maintained. Political situation as well as lack of initiatives from the
management can bring drastic situation in the near future. Negative environmental impact on the
care home can also increase the health concern, which can influence the conflict in vulnerable
way.
Analysis
By engaging residents in the daily activities and playing staffs sometimes try to develop
independency of individuals. However, kicking, biting and abusive behavior from the staffs
cannot be acceptable. Changing behavioral perspectives and the rule structure of a conflict can
be highlighted. The fundamental human right has become the major concern in Aras Attracta5.
5 Rte.ie 2019. Retrieved from: https://www.rte.ie/news/player/prime-time-web/2014/1209/ [Accessed on 13th March,
2019]

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Not only the care need but also minimal needs of human life food and sanitation have not been
provided properly.
Conflict dynamics
The term conflict dynamics indicates the process in which conflicting behavior of
individuals are being measured so that the self-awareness can be increased6. Based on the
conflict measurement skills, behavioral as well as the management conflicts are being judged. It
can be assumed that no-person centered assessment has played an influential role for driving the
conflict dynamics. By introducing the public awareness campaigns as well as training facilities
for promoting welfare, policy guidance procedure can be done7. On the other hand, based on
promotion of the organizational as well as societal culture, internal as well as external relations
can be safeguarded. Rather than fulfilling their responsibilities, the staffs in Aras Attracta spend
time with their phones and do not even give the proper responds to the residents.
Conflict regulations
There are various diverse conflict regulations that influence the normative foundation of
a society that helps to assume the judicial system of the society8. Conflict is the constant
challenge, which reveals the normative options to the parties by realizing the pragmatic as well
as traditional contexts of both parties. Based on the imperial structure, the complex mechanisms
of conflict regulations are being developed by overlapping the criminal prosecution, criminal
6 Beitler, Lena A., Sonja Scherer, and Dieter Zapf. "Interpersonal conflict at work: Age and emotional competence
differences in conflict management." Organizational Psychology Review (2018): 2041386618808346.
7 Rahim, M. Afzalur. Managing conflict in organizations. Routledge, 2017.
8 Currie, Denise, et al. "The management of workplace conflict: Contrasting pathways in the HRM
literature." International Journal of Management Reviews19.4 (2017): 492-509.

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law, jurisdictions and cultural diversity. Based on the perspective of conflicts in this situation, it
can be said that based on the relationship between the management and the community, multiple
commitment done by the management have been broken. As per the regulation, the management
of Aras Attracta must focus on acknowledging the skill of the staffs for improving their responds
towards the residents. However, this requirement is regularly avoided while responding the
residents9. Based on the conflict assessment by Hocker and Wilmot, role, process as well as
service pattern in the organization are the major causes behind the conflict. It cannot be denied
that in order to develop the conflict in the organization, equal contribution of individuals cannot
be denied. Based on the initiatives of the managing authority, the sustainability of internal
conflict depends.
Solutions of the problems
 Analyzing the situation in the Aras Attracta, it can be suggested that service delivery
model needs to be changed in the care organization.
 In order to deal with the disability, it is very important for promoting independence over
dependence.
 By introducing the person centered service practices, management structure as well as
work practices can be changed.
 Greater attention towards the residents can help to improve the situation of the residents
in the care home.
 Ensuring the fundamental rights to the individuals, it will be easier for dealing with the
problem
9 Way, Kirsten A., Nerina L. Jimmieson, and Prashant Bordia. "Shared perceptions of supervisor conflict
management style: A cross-level moderator of relationship conflict and employee outcomes." International Journal
of Conflict Management 27.1 (2016): 25-49.

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Strategies for managing conflicts
 In order to manage conflicts, National protection Awareness Programme needs to be
implemented for dealing with intellectual disability.
 By developing the structure of accountability mechanism, the national policy can be
effectively implemented in the care organization.
 Training and development plan needed to be implemented for ensuring the standard
service quality in the care home.
 Communication strategy needs to be developed with the stakeholders so that staff morale
can be promoted effectively
 By ensuring the staff responsibilities through training program, the engagement of
individuals in person centered planning can be increased.
Conclusion
In this study, it can be concluded that based on the recent situation it can be said that
inc6reasing physical torture on the residents and poor management structure in Aras Attracta
have created negative culture in Aras Attracta. Based on the situational analysis, it has been
identified that inactive participation of management towards monitoring the performance of
individuals has created conflicting situation in the Aras Attracta. Based on the critical analysis,
the strategies have been provided, which needs to be followed by Aras Attracta for avoiding such
vulnerable situations.

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Reference list and bibliography
Beitler, Lena A., Sonja Scherer, and Dieter Zapf. "Interpersonal conflict at work: Age and
emotional competence differences in conflict management." Organizational Psychology
Review (2018): 2041386618808346.
Currie, Denise, et al. "The management of workplace conflict: Contrasting pathways in the HRM
literature." International Journal of Management Reviews19.4 (2017): 492-509.
Dailymotion.com 2019. Retrieved from: https://www.dailymotion.com/video/x2cadd5 [Accessed
on 13th March, 2019]
Hughes, Layla, and Paula Lane. "Use of physical restraint: ethical, legal and political
issues." Learning Disability Practice 19.4 (2016).
O'Brien, Tony. "Health: meeting the challenges." Eolas Magazine (2015).
Rahim, M. Afzalur. Managing conflict in organizations. Routledge, 2017.
Rte.ie 2019. Retrieved from: https://www.rte.ie/news/player/prime-time-web/2014/1209/
[Accessed on 13th March, 2019]
Scherrer, Christian P. Ethnicity, nationalism and violence: Conflict management, human rights,
and multilateral regimes. Routledge, 2017.
Taylor, Seamus. "The Challenges of Disablist Hate Crime." Critical Perspectives on Hate Crime.
Palgrave Macmillan, London, 2017. 209-232.

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Way, Kirsten A., Nerina L. Jimmieson, and Prashant Bordia. "Shared perceptions of supervisor
conflict management style: A cross-level moderator of relationship conflict and employee
outcomes." International Journal of Conflict Management 27.1 (2016): 25-49.