Conflict Management Principles and Strategies

CONFLICT
MANAGEMENT
PRINCIPLESName of the Student
Name of the University

Conflict management step
◦ The training sessions were conducted for 4 hours.
◦ The participants were divided into multidisciplinary groups, each having maximum
15 staff (Forbat et al., 2017).
◦ The training was imparted over a duration of 18 months.
◦ A tailored questionnaire was premeditated to decide the direct and long-term
influence of the training program.
◦ Responses were collected at three intervals namely, (i) before training, (ii) after
training, and (iii) at 6 months follow-up.

Strategies
◦ Selecting to deal with conflict is necessary in order to establish trust amid the
patients.
◦ The strategy was based on an innovative training program that had been
developed for the staff working in pediatric hospital (Forbat et al., 2017).
◦ The training focused on providing assistance to the staff for recognizing,
effectively managing and deescalating conflicts.